Effective Communication in Different Settings

This article discusses the importance of effective communication in different settings, including concepts such as ethical communication, listening, memos, academic writing, reflective writing, communication apprehension, intercultural communication, organisational communication, and meetings. It also provides a literature review on communication apprehension and discusses the application of two concepts for future career aspirations.

Running head: EFFECTIVE COMMUNICATION
Effective Communication
Name of the Student:
Name of the University:
Author note:

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1) Introduction
Communication is very important for the survival and the existence of the human
beings as well as of an organisation. It is the process of forming and sharing the ideas, views,
feelings, information etc. among different people for reaching a common understanding
(Salck, Corlett & Morris, 2015). It is the key for directing the function of the management.
This reflective paper is going to elaborate on providing a brief on certain concepts from the
ten different unit readings. The first section of the paper would identify and explain the
importance of one weekly concept in terms of my work activities. The second section of the
paper would present a literature review on one of the concepts that are identifies in section
one. Lastly, it would discuss on how I would apply two of the concepts from section one in
my future career aspirations.
2) Section One- Explanation of the Weekly concepts
a. Week One- From week one, the concept of ‘ethical communication’ has been chosen. It is
to note that ethical communication is the practise of conveying the honest details and
information in a way that is not intended towards misleading any person. It simply means that
the information are to be presented within such a context that make sure that they are not
misleading as an outcome of being conveyed in a sort of vacuum. As per Archee, Gurney and
Mohan (2013), ethical communication ensures true information. However, if it is not
presented in open and fair way, then it basically serves as distorting the understanding of the
recipients.
b. Week Two- From week two, the chosen concept is “listening”. It refers to the ability of an
individual to receive and interpret the shared messages or information in the process of
communication (Santos, Pache & Birkholz, 2015). It is also to mention that it is one of the
very important aspect of communication. This is due to the fact that without the ability of

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listening effectively, messages can be very easily misunderstood and this can make
communication process ineffective.
c. Week Three- From week three, the concept of “memos” has been chosen. Memos is one
among the most appropriate and effective form of communication, especially in the business
environment. The information that are shared through memos is more difficult to dispute as
compared to the oral communication. This is because it is an evidence of what the writer have
said. In case of any dispute, the managers could refers to the memos for resolving the very
conflict.
d. Week Four- From week four, the chosen concept is “academic writing”. It is very
important for the students for gaining good grades in academic careers of their. It can help
them in gaining a deeper knowledge and understanding about the different concepts that they
learn in their classes for applying them in their daily life.
e. Week Five- From week five, the concept of “reflective witting” has been chosen. The
concept of reflective writing is often describes as the technique of reflecting the experiences,
thoughts and ideas of a person. It helps individuals in gaining an understanding about
whether or not the use of the learnt concepts influence their real life situations in any way
(Sullivan et al., 2013). With the same, reflective writing is referred to be one of the forms of
interpersonal skill of communication. It is a two-way processes, acting as a channel that
connects people.
f. Week Six- From week six, the chosen concept is “communication apprehension”. It is
that fear, prevailing within a person during the communication process in between different
people. To overcome this, one can use several ways including preparing speeches earlier and
deciding what to say beforehand or by developing a contingency plan. It is very important to

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overcome this problem in order to ensure effective communication as it can be an obstacle in
the way of progression in life.
g. Week Seven- From week seven, the concept of “Intercultural communication” has been
chosen. Intercultural communication is the communication that is done among different
levels of cultures, i.e., the visible one, the less visible ones and the invisible ones. According
to (), it is the “circumstance in which people from diverse cultural backgrounds are engaged
in communication” (Pelegrini & Marie Burns, 2014).
h. Week Eight- From week eight, the chosen concept is “organisational communication”.
The process of communication in between the internal and external audiences is called
organisational communication. It can be done through telephonic conversation, face-to-face
interactions or by sending e-mails etc.
i- Week Nine- From week nine, the concept of “meetings” has been chosen. Meeting is often
the most over used and at the same time, the most underutilised management tool. A business
make important decisions by conducting meetings. Information sharing, ritual activities and
decision making are some of the general categories of meetings.
j. Week Ten- From week ten, the chosen concept is “interpersonal communication”. It is the
process of exchanging the information, thoughts and feelings of a subject verbally or non-
verbally. It is one of the direct forms of communication that occur when people are close
towards communicating face-to-face. It is also very useful when sharing direct messages that
need some really immediate actions.
3) Section two- Literature Review
One of the most important concepts of effective communication is that of
communication apprehension. According to Walther et al. (2015), “communication
apprehension refers to “an individual level of fear or anxiety associated with either real or

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anticipated communication with another person or persons”. This anxiety is a very notable
issue. Although there are some definitions that differ, but it is to note that all of them seem to
include the notion of fear, anxiety and distress or negative reactions towards the concept of
interactions with the other people. As per Yasir and Majid (2013), there are several levels of
communication apprehension. According to him, there are a total of four different types of
communication apprehension and they are- a) Traitlike Communication Apprehension; b)
Context-Based Communication Apprehension; c) Audience-Based Communication
Apprehension; and d) Situational Communication Apprehension. According to Zaman
(2017), Traitlike Communication Apprehension is “a relatively enduring, personality-type
orientation toward a given mode of communication across a wide variety of contexts”. It can
further be classified into the communication apprehension that involve- a) oral
communication, or b) writhing, or c) singing. While, the Context-Based Communication
Apprehension means that a person can have very high level of Communication Apprehension
(ex: delivering of public speech) but have very little or absolutely no apprehension in the
other situation that involve communication (ex: group meeting). It is also classified into four
levels- a) public speaking, b) meetings c) dyadic situations and d) small group discussions.
Furthermore, as per Taylor & Kent (2014), Audience-Based Communication Apprehension is
“a relatively enduring orientation toward communication with a given person or group of
people”. It is not brought in by the personality of an individual but by the situation that he or
she face. Lastly, the Situational Communication Apprehension is “a transitory orientation
toward communication with a given person or group of people” (Salck, Corlett & Morris,
2015). It is something that represents a type of anxiety or apprehension which is basically felt
only once in a specific situation.
4) Section three- Application of two of the concepts for my future career aspirations

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I want to become a business manager of my own business and I think organisational
communication and ethical communication are the two concepts that would help me in my
future career aspiration. Both of these concepts are interrelated with one another. Being a
business manager I want to build a concrete and strong communication through which I could
easily share my messages and concerns with my people, subordinates as well as my clients
and customers, both internally and externally. It would help me in conducting my business in
more effective and efficient way and at the same time, it could also ensure me that I am
taking the business towards success. With the same, I also require to make sure that the
employees working under me are not facing any challenge or difficulty in understanding what
I am sharing. Being a manager, I would be very concerned about my business and therefore, I
shall ask for their feedbacks on my communication strategy that I am using. This would rest
me assured that I am making use of effective communication. Furthermore, I would also try
to develop a strong bonding in between my clients and my organisation so that my brand
image remains good in the business market. However, for all these to be executed in proper
manner, I need to ensure that there is an ongoing and ethical communication always within
and outside of my company.
5) Conclusion
From the analysis done above, it is to conclude that effective communication is of
utmost importance on the life of every person no matter to what setting they belong to.
Communicating in productive manner is very necessary because it helps in building of a bond
in between two individuals. There are many concepts of effective communication and all of
them help the individuals in gaining an in-depth understanding of the whole process and
encourage them for sharing their messages in right way.

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References:
Archee, R., Gurney, M., & Mohan, T. (2013). Communicating as professionals
Pelegrini Morita, P., & Marie Burns, C. (2014). Trust tokens in team development. Team
Performance Management, 20(1/2), 39-64. DOI 10.1108/TPM-03-2013-0006
Santos, F., Pache, A. C., & Birkholz, C. (2015). Making hybrids work: Aligning business
models and organizational design for social enterprises. California Management
Review, 57(3), 36-58.
Slack, R. E., Corlett, S., & Morris, R. (2015). Exploring employee engagement with
(corporate) social responsibility: A social exchange perspective on organisational
participation. Journal of Business Ethics, 127(3), 537-548. DOI
https://doi.org/10.1007/s10551-014-2057-3
Sullivan, D., Leong, J., Yee, A., Giddens, D., & Phillips, R. (2013). Getting published: group
support for academic librarians. Library Management, 34(8/9), 690-704. DOI
https://doi.org/10.1108/LM-03-2013-0026
Taylor, M., & Kent, M. L. (2014). Dialogic engagement: Clarifying foundational
concepts. Journal of Public Relations Research, 26(5), 384-398. DOI:
10.1080/1062726X.2014.956106

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Walther, S., Stegmayer, K., Sulzbacher, J., Vanbellingen, T., Müri, R., Strik, W., &
Bohlhalter, S. (2015). Nonverbal social communication and gesture control in
schizophrenia. Schizophrenia bulletin, 41(2), 338-345.
Yasir, M., & Majid, A. (2013). A METHODICAL STUDY OF THE ROLE OF TRUST AT
VARIOUS DEVELOPMENT STAGES OF VIRTUAL ORGANIZATIONS. Journal
of Information Systems & Operations Management, 7(2).
Zaman, S. B. (2017). Importance of learning the public health leadership. Public Health of
Indonesia, 3(1), 1-3.