Effective Organisation And Consultancy Process Report | Welsh Utilities Regular

Added on -2020-02-17

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EFFECTIVEORGANISATION ANDTHE CONSULTANCYPROCESS
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................4Concept of Total Quality Management.......................................................................................4Basic elements of TQM..............................................................................................................5Tools of Total Quality Management...........................................................................................6Critically evaluating the extent to which TQM can improve organisational effectiveness........7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONOrganisations that are effective stays in lengthy operations and are more profitable ascompared to their rivals. There are certain traits of an effective organisation such as corporatesocial responsibility, clear directions, open communication, empowerment of employees andteam building. One of the major element of effective organisation is that it should assure that itskey operating principles, organisational structure and culture, job responsibilities are entirelyintegrated with its strategies and they delivers betterment in performance (Upadhaya Munir andBlount, 2014). Effectiveness in an organisation can be fostered through dimensions likeoptimistic leadership, strategic individual roles and organisational structures, talented workforce,effectual change management and allied and involved organisational culture. The present reportis prepared on effective organisation and consultancy process considering the case study ofWelsh Utilities Regular (WUR). This is a non-departmental public body made from a legislationpassed in 2004 that is held accountable for regulating electricity, water, sewerage and gasindustries in Wales for promoting short term as well as long term interests of patrons. It is not apolicy-making government department, but it assures that water and energy utility industries areregulated and developed according to the ministerial policies that are made in its legal duties. The report is intended to make certain changes in performance management policy ofWUR. Currently, the performance management policy provides employees an annual pay bonusabout 35 percent of their present salary. This policy was expected to help in attracting andretaining top talented workers from private sector. The chosen organisation is required to attractand retain main workers who are having good knowledge and expertise for reputed gas andelectricity firms. The board has asked to review the performance management approach of WURso that when employees are given their bonus, it should develop a feeling in them that it is due totheir job objectives and their performance which went above the set expectations and targets. Forthis purpose, Total Quality Management (TQM) has been taken into account for improving theperformance management policies of WUR.
MAIN BODYLiterature reviewConcept of Total Quality ManagementAccording to the views of Sallis, (2014) Total Quality Management is an approach ofmanagement which was propounded in 1950s and slowly it became a very famous approachsince early 1980s. It describes the attitude, culture and organisation of a firm which strives forproviding its consumers with those products and services which satisfies their wants and desires.This is a method through which management and staff gets engaged in the constant improvementof production of products and services. This approach is a combo of management tools andquality aiming at increase in business and decreasing losses because of inefficient policies andpractices. It is a management philosophy which aims at integrating all functions of organisationsuch as finance, marketing, production, customers service, engineering etc. for focusing onfulfilling need of patrons and objectives of organisation as well. This approach views a firm as acombination of processes. This method tries to maintain that firms should try to constantlyimprove the processes by implementing skills and competencies of employees. However,Goetsch and Davis, (2014) argued that Total Quality Management can be summed-up as amanagement system for customer oriented organisation which engages its staff for continuousbetterment. This system takes use of strategies, data and effectual communication for integratingquality discipline within culture and activities of an organisation. Several concepts are currentlyused in modern Quality Management Systems that is a modern form of TQM. This approach isan enhancement in the old methods of doing business. It is a proven tool which gives guaranteeof survival in the cut-throat competition. Just by making changes in management actions, entireorganisational culture and actions gets transformed. There are four important phases in TotalQuality Management. The first stage is Planning phase in which is the most essential stage inTQM. At this step, staff is told to convey their problems and issues which should be resolved.They are told to come up with their challenges which they face during their routine jobs andexamines the root cause of problem. At this stage, staff is needed to conduct some importantresearch and gather relevant data and information that will be helpful to find out solutions for allproblems. Then comes the second phase of doing. Here staff tries to bring out a solution for theproblems and issues which were defined in the previous step. Strategies are designed and

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