Effective Team Work and Communication Assessment 1

This report evaluates the different modes of communication with examples on them. It also explains the different communication skills required for effective communication like verbal, non-verbal and listening. At last it simply explains the positives and negatives of technology in communication with their impacts.

Effective Team Work
and Communication
Assessment 1

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Models of communication.......................................................................................................3
2. Communication skills..............................................................................................................7
3. Advantages and Disadvantages of Technology in communication.........................................8
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
Communication refers to the process of interaction among the individual or group of
individuals in which exchange of message take place by speaking, using gestures or writing
(Başoğul, 2021). Communication is two way process between the two or more parties, it
involves the sender who delivers the message while other one is receiver who gets the message
and understand the information communicated by sender. In order to share thoughts and
exchanging information, ideas, views or opinions in efficient way it is necessary to make proper
communication between the parties. Business communication is required for the process of
sharing knowledge and information between people within the organisation. Effective
communication helps business in providing better working environment, promotes good
relationship between employees and managers, also proper communication flow from higher
level to lower brings proper coordination and employees can perform smoothly without any
confusion in business. Communication also have some barriers and can affect the flow and some
times it breakdown the real information and can create barrier in effective communication. The
most common barriers may arise due to employees with different cultures, values and their
languages. Due to poor communication an individual will not be able to understand the message
and will get confused (Colman, Patera and Hebbar, 2019). The overall performance will also be
affected by poor communication. This report includes the models of communication, skills
required for having an effective communication. The pros and cons of technology in
communication and lastly the impact of poor communication along with the measures that could
be taken in order to improve communication.
MAIN BODY
1. Models of communication
 Shannon and Weaver Model
Shannon and weaver model of communication was given by Shannon and Weaver in
1948, who were from America (Copeland, 2021). The Shannon was the Mathematician and
electronic engineer, whereas Weaver was scientist. They together gave the theory on
communication which is known as Shannon and Weaver Model of communication. In this model
sender encodes the message and send it to receiver with help of technological channels like
telephones or telegraphs. Sender converts the message into codes that can be understandable to

machines. This model helps in making communication effective by removing noise or the
problem causing noise.
Maria and Pedro Case Study
The case study of Maria and Pedro states that Maria ping Pedro to bring chicken when he
gets back to home. Pedro agreed to it and went back to home. After reaching home he directly
went to kitchen and called Maria (Gharaveis, Hamilton and Pati, 2018). She was in the sitting
room and saw Pedro with empty hand, so she asked where is the chicken. Pedro was not able to
understand about which chicken Maria was talking about because he heard that Maria was saying
she will see Pedro in the kitchen. This is how due to noise barrier Pedro was not able to
understand the message delivered by Maria and was misguided.
How misunderstanding could be avoided?
The misunderstanding in any type of communication could be avoided by certain ways.
The sender can repeat the important information in order to avoid misunderstanding. The
encoder should also send the message or information in written to the decoder so that if any
miscommunication has taken place then it can be avoided. With this the decoder should pay full
attention towards the message delivered by the sender and be an active listener. In the above case
study of Maria and Pedro, if Maria has to send message to Pedro, it should be in clear form and
can be easily understand by Pedro.
Workplace Example
The manager of the organisation was communicating with the employees through video
call conferencing. While communicating due to network issue the employees are not able to
understand the message delivered by the manger. With this the manger do not provide any

written message among the employees so that they could be clear with the message he wants to
communicate. Due to wrong interpretation of the message the productivity and performance of
the employees affected negatively.
 Schramm Model
The communication model of Schramm was given by Wilber Schramm in 1954. As per
this model communication is a two-way process so the decoder should make sure of the message
that is being delivered to them (Gharaveis, Hamilton, Pati and Shepley, 2018). The sender should
ask for the feedback from to decoder in order to evaluate that the receiver has understood the
message clearly or not. The most common difference between Shannon and weaver model of
communication and this model is that, this model focuses on taking feedback from the decoder.
How misunderstanding could be avoided?
In Maria and Pedro case study Pedro was misguided because of lack of feedback. If
Pedro was not clear with the message given by Maria then he should again ask to her what did
she mean with kitchen, is she really talking about kitchen or something else. If Maria has asked
for feedback, then this situation might not occurred.
Workplace Example

At the workplace a meeting was conducted and the speaker was English. Due to her fast
speaking it was bit difficulty to understand the message delivered by her. Mostly the Foreigners
faces issue in understanding the information. With this when the meeting get over the employees
are not asked for the feedback and they have a lot of doubts which was not clear to them. This is
the sign of ineffective communication, which can be avoided if they were asked for that they
have any doubts or not and a clarification is being provided on it. The supervisor or the
organisation should ask for the feedback from the employees in order to avoid the situation of
misunderstanding.
 Berlo Model
Berlo SMCR Model of communication was given by David Berlo in 1964, this model
states the liner form of communication model (McCurry, Rudd-Arieta and Viveiros, 2020). This
model comprises of four major components which are sender, message, channel and receiver.
Sender is the one who sends message and it can be affected by the attitude, knowledge and
communication skill of the sender. Message is the information or message the sender wants to
deliver. Channel is the median though which the information is being delivered, this median
could be written or verbal and lastly the receiver is the one who receives the message that is
being send by the sender.
Case study of Professor and techniques to avoid misunderstanding
One day an English professor went to the village, he was well educated from Welsh
University so he was not interested in talking with village people. As he thinks himself above

from rest of the people in village because they are not educated and well qualify. When the house
of professor caught fire he called and screamed for help from the village people, but none of
villagers listen to him and continues their work. The reason behind this miscommunication
between villagers and professor is that they are not able to get the message delivered by
professor. The village people are not educated enough and are not capable to understand the high
level of vocabulary used by the professor. If professor had used the common words while
communicating his message among the villagers, then it might be more easy to understand the
message by villagers and help him in rescuing safely from fire. The way of communication
should be easy enough that it is easily understood by the receiver.
Workplace Example
The employees from different countries and culture come together at place in business
organisation for better employment opportunities. The employees are not able to understand the
language which is being spoken by the management. This results in effective communication
because the employees are not able to understand the information provided by the management
clearly.
2. Communication skills
The ability to speak out or deliver the message to other person in such a way that they are
able to decode it clearly and easily is considered as communication skills (Mohanty and
Mohanty, 2018).
 Verbal Communication – When an individual or group of individuals delivers their
message through spoken or written medium is considered as verbal communication. The
sender should use a clear tone in order to deliver its message then only it is possible for
the receiver to decode it. With this the tone and pitch use to communicate the information
should change according to the situation. The words use while communication should be
easy to understand and the high level of vocabulary should be avoided so that it is easy
for the reciter to understand it.
 Non-Verbal Communication – When the sender tries to deliver its message though
body language, gestures and expressions then it is considered as non- verbal form of
communication. If the body language or gestures or an individual is monitored properly
then it shows or indicates that a lot of things could be understood by expressions. Always
it is not mandatary to deliver the message though verbal communication.

In the case study of A day with the Chief, the sales person Mark is being reward
with the free trip to for his better performance and the senior management has already
communicated about Mrs. Brown. Her behaviour was rude and do not use to talk properly with
staff members. This is why initially Mark was bit nervous but by looking at the good nature and
behaviour of Ms. Brown, he gets comfortable and started behaving informally. This is how the
Mrs. Brown make a rapid change in its behaviour and shouted out to get out of the office. The
gestures used by the Mark was not good and just by seeing his gestures and body language, Mrs.
brown was able to understand the behaviour of Mark and shouted upon him.
 Listening – In order to understand the message delivered by the sender it is crucial for
the receiver to be a good listener. The full focus of the decoder should be upon the
sender, this is how it will be easy for the receiver to understand and decode the
information. There are broadly two types of listening skills active listening and
empathetic listening. Active listening is when the decoder is paying full attention and
listening to the things delivered by them. With this the empathetic listening is the kind of
listening when the decoder is keeping his foot in the shoes of encoder. When the receiver
is able to understand the message delivered by the sender in such a way that the same
situation is held with them then it is empathetic listening.
In the case study of Max, the multitasker, the Max was a good event planner, but
he was the only one who handles all the work, this is because he can't afford the employees.
When Tamara; client of Max asked him to plan the event for her parents 50th wedding
anniversary, he was ready to do so. Due to some uncertainty the father of Tamara was
hospitalised and this is why she called Max to shift the date of event. Max was listening to her
but simultaneously he was talking with the other client on another phone so he forgot to mention
the new date in his dairy. This is how on the event date, Tamara found someone else event was
happing instead of her parents this made her anger. The message of Tamara was being clearly
delivered to Max but do to not paying full attention he forgets to mention the new date.
3. Advantages and Disadvantages of Technology in communication
Exchange of message among the individuals with the help of technology is considered as
Communication technology (Scholl, 2018).
Advantages
 The efficiency to deliver message is more effective in communication technology.

 While an urgency takes place then communication technology is the fastest mode to
communicate. As it helps in reaching more people at time with more speed and delivering
message to large audience. To communicate with long distance individuals is easy. Communication helps in reaching
out people who are far away from the sender. Technologies like telephones, telegraphs or
radio systems helps in providing unlimited virtual message from distances.
Disadvantages
 The chances of cyber-attack are high.
 It is bit difficult for the older generation to avail the facility of communication
technology. Technological changes makes it harder for old age people to keep up with
fast changing technology. Old generation people has severe visual issues and hearing
limitations creating barriers in adopting these technological changes in communication.
 Communication technology is not always a reliable source of communication. Every
thing that is available online through various portals are not true, sometimes message can
be made for the purpose of fun and not be trustable.

CONCLUSION
From the above file it can be concluded that the communication is a way thorough which
an individual communicate with other. This report also evaluates the different modes of
communication with examples on them. It also explains the different communication skills
required for effective communication like verbal, non-verbal and listening. At last it simply
explains the positives and negatives of technology in communication with their impacts.

REFERENCES
Books and Journals:
Başoğul, C., 2021. Conflict management and teamwork in workplace from the perspective of
nurses. Perspectives in psychiatric care, 57(2), pp.610-619.
Colman, N., Patera, A. and Hebbar, K.B., 2019. Promoting teamwork for rapid response teams
through simulation training. The Journal of Continuing Education in Nursing, 50(11),
pp.523-528.
Copeland, D., 2021. Brief workplace interventions addressing burnout, compassion fatigue, and
teamwork: A pilot study. Western Journal of Nursing Research, 43(2), pp.130-137.
Gharaveis, A., Hamilton, D.K. and Pati, D., 2018. The impact of environmental design on
teamwork and communication in healthcare facilities: a systematic literature
review. HERD: Health Environments Research & Design Journal, 11(1), pp.119-137.
Gharaveis, A., Hamilton, D.K., Pati, D. and Shepley, M., 2018. The impact of visibility on
teamwork, collaborative communication, and security in emergency departments: An
exploratory study. HERD: Health Environments Research & Design Journal, 11(4),
pp.37-49.
McCurry, M.K., Rudd-Arieta, M. and Viveiros, J., 2020. Using Consensus Testing to Enhance
Genomic Understanding and Teamwork in Doctoral Advanced Practice Nursing
Students. Nursing Education Perspectives, 41(3), pp.168-170.
Mohanty, A. and Mohanty, S., 2018. The impact of communication and group dynamics on
teamwork effectiveness: The case of service sector organisations. Academy of Strategic
Management Journal, 17(4), pp.1-14.
Scholl, W., 2018. Effective teamwork—A theoretical model and a test in the field.
In Understanding group behavior (pp. 127-146). Psychology Press.