Effective Communication and Team Performance

This assignment focuses on effective communication and team performance in the workplace. It discusses various communication strategies, including verbal and non-verbal communication, as well as different communication models such as Shannon and Weaver's model and Berlo's model. The importance of effective listening and feedback is also highlighted. Relevant references from books, journals, and online resources are provided to support the discussion.

Effective Team Working
& Communication

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Communication............................................................................................................................1
Communication model.................................................................................................................3
Effective communication.............................................................................................................5
Importance of feedbacks..............................................................................................................5
Written communication...............................................................................................................6
Styles of communication..............................................................................................................6
Cross cultural awareness..............................................................................................................7
Characteristics..............................................................................................................................7
Effective listening........................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Effective team working refers to potentiality to set personal prejudices together with
willingness to take responsibilities to work in a group (Cooper-Duffy and Eaker, 2017).
Communication involves procedures to share views, information addition to messages from one
individual to another one. To understand effective team working together with communication,
Linpac Group Limited is selected. The chosen form is situated at Lincolnshire, England, UK.
The company was established in 1959 to deliver supply chain manufacturing together with
services and is now known as an international business. The organisation manufactures rigid
plastic containers, food packaging, cartridges, medical containers and bulk storage tanks. Other
then these, it delivers services related to asset management and product designing. The report is
based on a friend real life experiences. The report discusses about the ways in which employers
performs well at communication. It also discusses about the manner in which workplace
communication addition to employers performances can be achieved.
MAIN BODY
Communication
Communication: It refers to system to exchange certainties together with skills among
remarkable components. It is considered as among the basic managerial function as well as is
essential in establishing sound organisational structure. Employers of Linpac Group Limited
posses communication skills that helps them to exchange messages, information addition to
thoughts in effective manner.
Communication cycle: It involves procedures that are used by an individual to send
messages or information with the help of chain of recipients so that all informations are delivered
on time together with maintaining efficiency. Employers of the company uses resources for
example, email chains in order to generate rapid together with accurate interactions among
business teams as well as social groups (Communication cycle. 2018). Communication cycle
procedures adopted by management professionals of Linpac Group Limited so to communicate
information includes the followings:
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Illustration 1: Communication cycle. 2018
( Source: Communication cycle, 2018)
Idea development by sender: Herein, communicator conceptualises idea that is to be sent.
The employers of the firm develops the idea as well as plan further activities.
Encoding: At such stage, idea translation is done into perceivable form so that others
understands the idea. Managers of Linpac Group Limited translates the generated idea into
understandable format (Bryson, 2017).
Development of message: Once encoding is done, next stage is to develop the message
and transmit it to the receiver. Message can be in any format such as written, non verbal, oral or
symbolic. The example based on real life business states that when employer talks with
employees at that time speech is considered as message.
Selecting medium: The channel to convey the message to receiver is termed to medium
(Dyer Jr, 2015). After encoding messages, employers of selected company selects suitable
channel to transmit the messages.
Message transmission: Herein, sender communicates message by the help of chosen
medium. The managers of Linpac Group Limited transmits the message by using suitable
communication mediums such as signals, gestures or speaking.
Message receiving by receivers: At this stage, receiver receives the message transmitted
by sender. The employees of Linpac group Limited receives the message in form of seeing or
hearing.
Decoding: Receiver interprets the message as per their own convenience is called as
decoding. For example, employees of respective business converts message into thoughts
addition to analyse and understand it in their own ways.
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Feedback: at such phase, receiver responses towards message send by sender. Employees
reacts to received messages by providing feedbacks to employers that increases communication
effectiveness. This ensures that employees have correctly interpreted the message as the
employers want to send.
Thus, all such stages in communication cycle helps employers of Linpac Group Limited
to perform well while communicating.
Communication strategies: Communication is not limited to single skill rather based
on certain strategies. For example, a manager not only speak while communicating but also listen
and understand the thoughts of others addition to observe together with interpreting further
communications (Harris and Sherblom, 2018). Some of the communication strategies adopted by
employers of Linpac Group Limited in order to communicate well are as elaborated:
Verbal communication: At the time of communicating verbally, words that are spoken
plays important role. It takes place in the form of verbal discussions, holding of meetings as well
as conferences, telephonic talks together with telecommunication within employees and
employers of Linpac Group Limited. It is important to be aware of such communication as it
helps in increasing job satisfaction, building relationships, provides clarity in exchange of
information and increases employee motivation.
Non verbal communication: It refers to communicational strategy without usage of
words. It involves usage of vocal characteristics, cues, facial expressions and gestures. For
example, glances or smiles addition to frown can help employers to convey messages with
different meanings. It is important for management professionals of the organisation to be aware
of non verbal communication as non verbal signals adds interests of other person together with
increasing clarity and trust (Dery, Sebastian and van der Meulen, 2017).
Communication model
The communication models developed by different personalities are as follows:
Shannon and Weaver communication model
Such communication model was propounded in 1948 and is considered as more
technological model than other communication models (Hawkins, 2017). The concept of the
model includes follows aspects::
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Sender (Information source): At Linpac Group Limited, sender of message is the
employer who formulates message and selects an appropriate channel in order to send the
message.
Encoder (Transmitter): The encoder is considered to the sender only who opts machines
that helps in conversion of messages into binary data as well as signals.
Channel: the employers of the firm uses different channels or mediums to send the
message.
Decoder (Receiver): Herein, decoder is characterised to the machine that is used for
converting signals together with binary data into actual message. The receiver which is the
employee of firm translates messages from signals.
Receiver (Destination): Employee for whom message was encoded is the receiver. They
receives messages at certain place carefully understands the meaning of message and provides
feedback accordingly.
Noise: There are various disturbances that limits or does not let receiver collect the
message as the way it was sent. For example, people, languages, noise and environment are the
disturbances that limits employees of Linpac Group Limited to receive the message in its correct
format or meaning.
Berlo communication model:
Such model was propounded by David Berlo in the year 1960 and is based on emotional
prospect of messages (Helmreich and Merritt, 2017). It is based on SMCR approach which is as
follows:
S = Source: It is known as the sender who originates thoughts. Source in context to
Linpac Group Limited are the employers who puts thoughts or views into words so to perform
effectively while communicating. The employers by using their communication skills,
knowledge, organisational culture together with social system communicates important messages
at workplace.
M =Message: At the time when employers of company converts views into words so to
send the message with its real meaning. A message comprises of elements, codes, treatment,
content and relevant structure.
C = Channel: Channels are the paths that helps in flowing message or information among
sender and receiver (Ellis, 2018). Employers of Linpac Group Limited sends messages through
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technical machines. For example, internet and telephone are some of the technical machines that
are used at workplace of the company.
R = Receiver: The receivers are the worker force who acquire messages that are
dispatched in the communication procedures (Wright and Endsley, 2017). They posses good
listening as well as understanding skills that helps in translating the message with correct
meaning.
Thus, all the mentioned communication models helps employers at workplace of Linpac
Group Limited to perform communication in effective manner.
Effective communication
Effective communication at workplace: Management professionals of Linpac Group
Limited follows formal communication together with oral or written communication based on
the circumstances. For example, when managers or employers of the organisation have to
communicating with clients then they opts formal communication. In contrary, they sends emails
after discussions as well as meetings just to confirm delivery information within less time period.
Influence and implications: Effective communication at Linpac Group Limited
influences motivational level, fostering relationships, willingness to collaborate and boosts
efficiency of organisation that implies on improving employers performances together with
strengthening workplace communications (Holmes and Stubbe, 2015).
Requirements: Effective communication at Linpac Group Limited requires unique
purpose of communication, well timed transmitting of message, feedbacks, mutual interest,
usage of appropriate channel together with language, effective listening addition to timeliness.
Barriers: Barriers of effective communication at Linpac Group Limited are cultural
differences, usage of jargons, personal beliefs, semantic or language barriers, physiological
barriers such as difficulties in hearing or understanding message, structure designs problems,
overuse of abstractions and quickly jumping on conclusions by employees.
Importance of feedbacks
Feedbacks are characterised to responses given by receiver after getting and
understanding the message to the sender. Employees or workforce provides feedbacks to
employers of Linpac Group Limited as to ensure that messages are received by them. Feedbacks
are important as they promotes personal together with professional development, making
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improvements in performances, solving problems, identifying areas where improvements are
required and building relationships with better understandings.
Written communication
Written communication comprises of message that is prepared by using written words. It
is the most important addition to effective mode of communication. Employers of Linpac Group
Limited prepares messages in written form while communicating internally or externally. Types,
factors together with characteristics of written communication are as described:
Types of written
communication
Factors associated with
written communication
Characteristics of written
communication
Formal communication:
 Official letters (Moore
and Morton, 2017).
 Press reports.
 Leaflets.
 Notices.
 Business letters.
 Bulletins.
Informal communication:
 Personal essays.
 Personal Letters.
 Logical order.
 Easy to
understand.
 Simple language.
 Good grammar
together with
punctuations usage
(Maund, Schriek
and Tinkler, 2017).
 Used for documentations.
 Formal as well as effective
type of communication.
 Conventional by nature.
 A creative activity.
 Comprises fewer cycles.
 Presence of sender along
with receiver at same time
is not compulsory.
Styles of communication
Communication styles acts as motivational factors to improve workplace communication
as well as employers performances. Some of the communication styles that are adopted by
managers or employers of the organisation as as follows:
Analytical style: Organisational employers adoption such style are quick to think as well
as slow to speak. They values detailed accuracy, cautious and logical, persistent, plan thoroughly
and highly organised. The focuses on procedures, performing operations in correct manner as
well as avoids stressful situations (Woodcock, 2017).
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Personal style: The employers who adopts personal communication style values
languages together with connections, are good listener, smoothly resolves conflicts as well as are
concerned with building and managing personal relationships at workplace.
Intuitive style: Employers following intuitive style thrives big data ideas. They avoids to
involve in detailed activities and cuts rights for the chase. They do not prefer top listen things in
detailed manner rather wants overview that can let into the end point. Intuitive style employers
are quick addition to the point so to challenge conventional circumstances.
Functional style: Functional employers prefers to go in depth of any situation as well as
deals with things in procedural steps. Such professionals favour step by step guidelines, thought
through plans together with time bound.
Communication styles at workplace
At workplace of Linpac Group Limited, the employers along with other management
professionals follows functional style together with analytical style that helps in dealing with
critical situations by following step by step procedures as well as performing tasks in right ways
with logical thinking addition to careful planning (Mone and London, 2018).
Cross cultural awareness
Cultural awareness are defined to the communication foundations which involves
potentiality to stand back as well as becoming aware of beliefs, perceptions together with
cultural values.
High context culture: Such cultures are characterised to the unspoken information is
transferred while communicating. Employers under such culture focuses on long term
relationships together with loyalty, have fewer rules addition to structures implementations. For
example, employers of Linpac Group Limited, places huge values towards interpersonal
relationships among staff members as well as close knitted community.
Low context culture: Such culture refers to less close knitted as well as communicates
with lower relational cues at he time of interpreting messages. For example, there are some
employers at Linpac Group Limited who build short term relationships addition to following
rules as well as standards in close manner. They are generally task oriented.
Characteristics
Effective team leader: an effective team leader of Linpac Group Limited posses
characteristics such as clear communicator, strong organisational skills, respecting others,
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influential, willing to delicate powers, skilled negotiator, confident and powerful facilitator
(Morgan, 2016).
Team: A team comprises of more than 2 employees who works in coordination to attain
goals. Characteristics of effective teams of Linpac Group Limited includes result driven
structure, unified commitment, collaborative climate, principled leadership, competent members,
external support together with recognition, willingness to take risks, clear and elevating goals
(Jiang and Chen, 2018).
Effective listening
Effective listening can be defined to actively absorbing information that is delivered by
the speaker or managers as well as interpreting the same message to others. It requires efforts
together with keen mind. Employers as well as employees of Linpac Group Limited are effective
listeners that appreciates new ideas addition to informations (Peltier, 2016). Effective listening
skills helps in avoiding distractions, asking questions, understanding content and summarising
speakers ideas that results in improving employers performance addition to workplace
communication.
CONCLUSION
From the above report it has been concluded that effective communication helps
employers to give instructions as well as receiving information so to develop plans together with
strategies in order to take decisions. Employers of an organisation by following communication
cycle together with models and strategies performs well at communicating important messages.
Communication strategies includes Verbal communication and Non verbal communication.
Communication models are Shannon and Weaver communication model as well as Berlo
communication model. Following effective communication styles, effective listening and
feedbacks can improve performance of employers as well as workplace communication.
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REFERENCES
Books and Journals:
Bryson, J., 2017. Effective library and information centre management. Routledge.
Cooper-Duffy, K. and Eaker, K., 2017. Effective team practices: Interprofessional contributions
to communication issues with a parent's perspective. American journal of speech-
language pathology. 26(2). pp.181-192.
Dery, K., Sebastian, I.M. and van der Meulen, N., 2017. The Digital Workplace is Key to Digital
Innovation. MIS Quarterly Executive. 16(2).
Dyer Jr, W. G., 2015. Team building. Wiley Encyclopedia of Management, pp.1-2.
Ellis, P., 2018. Leadership, management and team working in nursing. Learning Matters.
Harris, T. E. and Sherblom, J. C., 2018. Small group and team communication. Waveland Press.
Hawkins, P., 2017. Leadership team coaching: Developing collective transformational
leadership. Kogan Page Publishers.
Helmreich, R. L. and Merritt, A. C., 2017. Culture at work in aviation and medicine: National,
organizational and professional influences. Routledge.
Holmes, J. and Stubbe, M., 2015. Power and politeness in the workplace: A sociolinguistic
analysis of talk at work. Routledge.
Jiang, Y. and Chen, C.C., 2018. Integrating knowledge activities for team innovation: effects of
transformational leadership. Journal of Management. 44(5). pp.1819-1847.
Maund, A., Schriek, M. and Tinkler, P., 2017. Skills for workplace. Certificate in Higher
Education.
Mone, E. M. and London, M., 2018. Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Moore, T. and Morton, J., 2017. The myth of job readiness? Written communication,
employability, and the ‘skills gap’in higher education. Studies in Higher Education,.
42(3). pp.591-609.
Morgan, P., 2016. The Business Student’s Guide to Study and Employability. Sage Publications
Peltier, T. R., 2016. Information Security Policies, Procedures, and Standards: guidelines for
effective information security management. Auerbach Publications.
Woodcock, M., 2017. Team development manual. Routledge.
Wright, M. C. and Endsley, M. R., 2017. Building shared situation awareness in healthcare
settings. In Improving healthcare team communication (pp. 97-114). CRC Press.
Online:
Communication cycle. 2018. [Online]. Available through:
<https://thebusinesscommunication.com/what-is-communication-process/ >
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