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Electronic Customer Relationship Report

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Added on  2020-07-22

Electronic Customer Relationship Report

   Added on 2020-07-22

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ELECTRONIC CUSTOMER RELATIONSHIPThe customer relationship marketing is considered as traditional approach. The company givesmore importance to the new electronic customer marketing rather than media of market. If thecustomers or clients have some complaint or issues, then the company should need to providesolution in satisfied manner. It is required for company to create such platforms where theycan communicate with their clients and provides solutions without any delays. In order tomaintain good and healthy relationship with their clients then the company should need to useextranet, intranet and internet. Extranet helps in providing services across various departmentsto the customers in order to fulfil the needs and wants of consumers in cyberspace. Therefore,communication between company and clients helps in creating positive impact on theperformance of the company and also helps in building positive image in form of their clients.E-MARKETINGIt also helps in accessing the queries andfeedbacks of client at faster rate and providesolution without any delay which helps inproviding satisfaction level to their customers.ConclusionIt has been concluded that to make abetter and healthy relationship withtheir customer or clients thenelectronic relationship marketingneed to be implemented. Electronic customer relationship marketing isan approach which helps in maintaining healthyrelationship with the customers of companythrough communicating electronic devicesusing internet. This poster shows theimportance and use of electronic relationshipmarketing in practices in business firm.IntroductionInternet MarketingElectronic customer relationship marketing
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