Modes of Communication in e-business : Report
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Added on 2020-01-21
Modes of Communication in e-business : Report
Added on 2020-01-21
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IntroductionThere is nothing unusual in the website that can hamper the social value, andnothing personnel interactions would not displayed here. The main purpose ofthis report is to provide the detailed information of the e-business and internettransaction considering the situation of the Concord Textile Ltd. There is a comment place about the product for customer review (Ascoly et al,2006). This part is monitored by the Concord staff to ensure there are no badcomments that can hamper the visitor’s social and family status.Extranet controlled private network by using internet, extranet helps ConcordTextile Ltd internal and external stakeholders to use internet traffic. It is anexternal traffic requested by the client for using internet or data. For extranet they need to use Wide Area Network (WAN) technologies.Customers need to use a router and public IP as well as firewall for usingextranet and it’s not a local traffic. To communicate between office and the other,it is necessary to use Website of Concord Textile as it was developed to meet allthe requirement of the visitors (Baker and Hart, 2007). There is nothing unusualin the website that can hamper the social value, and no personnel interactionswould be displayed here. There is a specific place for comment about theproduct as well for customer review. E-business has some shortfalls stated by (Davis and Olson, 2012). The anxietyof cyber bother and online deception is lingering on the online business andtransaction is at a risk sometimes. It has been found out that the qualities are notbeing maintained as expected. Even after customers has purchased goods andprint out their receipt.Task 1a) Environment of the e-business and business transaction typesThe internet and information communication technology play important role forincreasing productivity and economic growth. There are two types Internet basedtechnologies which are internet, intranet and extranet reduce cost and open newmarket opportunities for the organisation. Concord Textile Ltd. is a clothing
organization based in the UK. Operating its business offline. But, due to changesreoccurring in the business environment these has increase competition in theclothing industry. For the purpose to increase sales, Concord industry has movetoward e-commerce and e-business technologies in order to improve businessoperations (Chaudhury and Kuilboer, 2001).For real e-business implementation, environment needed for ConcordTextile Ltd these as follows: From the firm point of view ,corporate websites withe-commerce facilities, intranet and IT-employees will be required to manage theinformation flow of clothing business-commerce system will require integratingonline business activities including sales, marketing and supply chainmanagement etc. in an appropriate manner. Reliable internet infrastructure,banking institution (processing credit card payment), third party authentication isrequired to successfully execute online transactions. Legal governmentframework necessitates electronic documents and signature etc. and costefficient transport facilities also needed for small packages delivery (Porter,2001).Examples of two Business transaction types are Brokerage model andcommunity model.Business to business model: this type of transaction is used by theorganization in the virtual market place to make a global network betweensellers. They charge fees for each transaction e.g. E-bay websites link areprovided for selling and buying products (Daniel and Wilson, 2003).Business to customer model: It is based on the user utility and subscriptionfee charged for premium services and high amount of time is required to executetransactions. Newsletters, chat rooms and discussion lists are important tools ofthis model. Concord Textile Ltd. can use this social marketing for its business inorder to increase sales as well as improve relations with their partners andsuppliers for textiles etc.Customer to customer model: C2C model can be used by the enterprise to makea global network between customers. By developing web-site and implementcustomer relationship management (CRM) technique, an enterprise can be ableto improve its business and maintain better relationship with customersCustomer to business model: In this model, customer create value of businessthrough consume products and services of firm. It connects large people
together through bidirectional network.b) Benefits and barriers to a business in online presenceE business offers the customers the litheness of 24X7 services from any placearound the world (Davis and Olson, 2012). Consumers can now handle their payment system and purchasing processportfolios accurate from the reassure of their homes. In addition, different kindsof online cash payment system provide the maximum time saving opportunityand avoid physical visiting in terms of purchasing any product.E-business has some shortfalls too. The anxiety of cyber bother and onlinedeception is lingering the online business and transaction at a risk sometimes.Sometimes it has been also found that the qualities are not being maintainedhighly. Even right after the purchase customers get receipted (Ascoly et al,2006). It will help them to conduct day to day business operation and run the businessactivities. The client or the customers will have the facility to provide cash byusing credit card, online banking system or different kinds of online cashpayment system that provides the maximum time saving opportunity and avoidphysical visiting in terms of purchasing any product.So it would be a great challenge for Concord Textile Ltd to ensure the quality ofthe product even when they are selling products online. The company has to bemore careful about online business promotion and campaign (Baker and Hart,2007). Website of Concord Textile will develop to meet all the requirement of the visitorsand consumers. There is nothing unusual in the website that can hamper thesocial value, and no personnel interactions would be displayed there. There is aplace for comments about the product review. This part is monitored by theConcord staff to ensure there are nothing bad comments that can hamper thevisitor’s social and family status.
c) Securities and legislative issues facing in online businessWhen Concord Textile Ltd will run their business online then they will facesecurity related threats including malware and viruses, physical data thefts,wireless security, disgruntled employees threat etc. Viruses, worms, and othermalware can create problems during online transaction and reduce efficiency ofthe system (Earl, 2000). Along with this, legislation related to internet policies (trademark and copyright infringement risks), legal protection laws like National conference ofcommissioners on Uniforms state laws (digital signature and encrypt legislation)can affect the clothing business. By considering these security practices,organization would be able to make e-commerce and e-business activitiessimpler, safer and more reliable. Clothing organization should prepare for activemalicious threats which infect computers and steal information of customer. Theenterprise should use password to secure their wireless networks from outsiders.Hence, textile organization should overcome security related threats byconsidering internet and email polices and privacy & security related policies intheir business (Joshi and Phippen, 2004).d) Modes of communication in e-business and applicationThere are different types of the communication methods would be available forConcord Textile Ltd to successful run clothing business online including E-mail,instant messaging, video-chat, blogs, social networks, shopping carts etc.Electronic fund transfer and Electronic data interchange techniques would beavailable to the organization, so that firm can receive/pay money and executeonline transaction with suppliers and customers in the better manner.E.g. through developing website, textile firm can be able to provide shopping cartfacility to their customers, so that enterprise can sale its products online andpenetrate more clients towards its brands and it will also maintain better relationswith business partners and stakeholders to expand its retail sales (Castells,2001). By creating features of social networking sites including face-book, twitterand linked in, an organization can communicate with their businesses, celebritiesand customers to solve their queries and fulfill their demands in an appropriatemanner
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