Emerging Trends in the Hospitality Industry

Emerging Trends in the
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
Different leadership styles within organisations and The Savoy Hotel’s styles of leadership
practices.......................................................................................................................................3
Organisational Responsibility and Responsible Leadership........................................................6
Benefits of CSR for The Savoy Hotel as well as for wider community incorporating industry,
government and civil society.......................................................................................................8
Social media practices of The Savoy Hotel and implications for better customer satisfaction
and experiences..........................................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................15

INTRODUCTION
Emerging trends is concerned with general direction in which something is developing
and in context of hospitality it is concerned with patterns of gradual changes in the management.
This report aims at discussing different leadership styles within organisation and leadership style
of The Savoy Hotel. Leadership style refers to approach that individual and organisations adopt
while leading organisation. Later report will discuss about organisational responsibility and
responsible leadership. Organisational responsibility is concerned with approach in which
organisation has to ensure that it runs efficiently while managing benefit for all people related.
Responsible leadership is concerned with process of interacting with stakeholders and integrating
with a shared goal. Later report will also discuss about benefits of corporate social responsibility
for organisation as well as for wider community along with social media practices of The Savoy
Hotel. The Savoy Hotel is a luxury 5-star hotel located in City of Westminster in central London,
England. The hotel was opened in 1889 and has 267 rooms and has 4 restaurants along with 3
bars and provides several facilities to guests. Facilities of hotel includes in-room dining, beauty
and fitness services including swimming pool, Gym and in addition to this services also includes
other hospitality services like housekeeping, laundry and dry cleaning.
MAIN BODY
Different leadership styles within organisations and The Savoy Hotel’s styles of leadership
practices
Leadership style is style of way that leaders use while providing direction, implement
plan and undertake leadership activities. Different leadership styles are as follows-
Democratic leadership style-This is style of leadership in which leaders make decisions on the
basis of inputs and ideas collected from each team-member. In this style final decision is taken
by leader, however members of the team or organisation have important role in this leadership
style (Braden Becker, 2020). In this style The Savoy Hotel enables its employees to use their
knowledge and experience and exercise their authority within hotel.

Autocratic leadership style- This is a style of leadership in which all decisions that are taken by
leader are taken as per knowledge and understanding of leaders. In this style, members of the
team or organisation and people who report leader do not provide any kind of input to leader
before making decision. Employees are not consulted in this leadership style and they are
required to and expected to follow what decision have been taken by leader.
Transformational leadership style- Transformational leadership style involves working of
leader with employees or subordinates to identify changes needed and creates vision to guide
change. Inspirational motivation, individualised consideration, idealised influence and
intellectual stimulation are some of the elements of transformational leadership style. A leader
with transformational style considers that changes are important and integral part future and long
term success of organisation (Alqatawenh, 2018). They also have centralised focus on creativity
and innovation within organisation.
Coach-style leadership style- Coach-style leadership is one in which leaders in organisation
focuses on identification of strengths of individual and nurturing strength of each member within
team. Leaders also work on strategies through which their team can work better together and
significant focus on leader is on growth and success of each subordinate or employee in their
team or organisation. This style of highly suitable when leader are leading a team or group rather
than complete organisation because application of this style in organisation might take away
attention from other important things in leadership.
Transactional leadership style- Transactional leadership style involves a process through which
leaders’ works on bringing desired actions and results from members or subordinates through the
use or application of rewards or incentives or certain behaviour. This is a common style adopted
in many organisations and in this style of leadership, leaders have primary focus on role of
supervision, organisation and performance of employees or subordinates.
Laissez-faire leadership style- In this style of leadership style, leaders are least involved in
actions and decisions of employees or members within organisation. This means that leaders do
not make decision and allows team and members of organisation to complete tasks and achieve
goals (Glambek, Skogstad and Einarsen, 2018). In this style of leadership employees are