Emotional Intelligence, Cultural Intelligence and Diversity | Report

Running head: EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND
DIVERSITY
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Name of the student
Name of the university
Author notes

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EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Table of Contents
Introduction................................................................................................................................2
Comparing the results using four Quadrants..............................................................................2
Strengths and Weaknesses.........................................................................................................3
Reflection on Competencies to be Gained.................................................................................4
Conclusion..................................................................................................................................5
References..................................................................................................................................6
Appendices.................................................................................................................................7

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EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Introduction
Emotional intelligence is the part of organisational management that enables a leader
to communicate with others and themselves. Reflection on self-awareness and self-
management is as important as the social relationship management for an effective leader.
Comparing the results using four Quadrants
The model or four quadrants model is used for the evaluation of self-awareness and
social relationship management competencies. This tool evaluates the skills and
competencies of a person through four elements. The four elements of this model are named
as Open self, Blind self, Hidden self and Unknown self. Johari Window model requires the
self and peer review results to get into a conclusion. The first window of this model is named
as open self because it consists of the information that the individual and the other already
know about the person. The second window is blind self-window that contains the
information the others know of one person but the individual is not aware of it. The third
window, hidden self gives the adjectives related to the person’s skills that know to self but
unknown to others. The most complicated one is the fourth window or the unknown self. This
window of the model is dedicated for the attributes that are not known to self and even the
others.
The tests conducted for this assessment shows that some of the results like social
awareness of my behavioural traits as a leader is known to me and my peers as well. This
falls under the window of open. The blind window would have the attributes like relationship
management. That is how I manage the team and situation is a given context. This part would
be better assessed by others than myself. The peer reviews of this part should be given special
reference, hence, social relationship assessment can be placed at the blind window. Hidden
self are the part where I can explore my abilities. Like my self-efficacy and improving my

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EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
communication skills. The last window is the unknown window. There are huge scope of
improving my self-awareness and management abilities. Self-discovery can be done with the
help of others observation and self-improvement programs.
Strengths and Weaknesses
Strengths
 My personal strength in the management are the skills related to the decision making
aspects. I have always tried to keep my mind calm in the tough situations. The
patience that I can show in critical situations helps me to get the right decision at the
right time.
 Other than that I consider decision making process a part of the group activities.
Decisions made after the discussions with group members can prove more effective.
 I take special care of the emotional context and individual personality of each team
members. This not only helps for the employees but also for the customer
understanding (Carson, Carson and Birkenmeier 2016). By this skill, I can easily
contemplate the demand and needs of the customers in material and emotional level.
This is instrumental in organisational success.
 Relationship management is another strong part of my skills. I have the ability to
guide my team towards a direction that aligns with the organisational goals.
 Having been able to develop a good relationship with peers and team members is a
positive aspects for my job role. I can get the chance to exercise a range of persuasive
actions whenever needed. The workflow becomes smooth if the communication is at
place (Serrat 2017).
Weaknesses