Emotional Intelligence, Cultural Intelligence and Diversity

This article discusses Emotional Intelligence (EI) and its importance in the workplace. It includes two activities to assess an individual's level of EI, video links to further understand the concept, and a summary of the importance of EI in the workplace. The article also touches on cultural intelligence and diversity. The output includes the title, meta title, meta description, summary, and other relevant information.

Emotional Intelligence
EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
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Table of content
Introduction to Emotional Intelligence (Week 4)..................................................................3
Activity 1...................................................................................................................................3
Activity 2...................................................................................................................................6
Video links.................................................................................................................................7
Summary...................................................................................................................................7
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Introduction to Emotional Intelligence (Week 4)
Good morning everyone, how is your work going? I have heard your institute is going to
organize an event for upcoming entrepreneurs, sounds good. So, you all must be working in a
team to accomplish several tasks and thereby ensuring that institute manages the event with
success. I can hear both Yes and No, so here I am, have got an opportunity to present
workshop on Emotional Intelligence which can be executed very well in upcoming days. Let
me give your brief on the topic first.
Emotions are the psychological state which once experiences over a period of time. Emotions
affects the way we feel, we think and we behave towards particular person or scenario. It can
be good or bad, positive or negative, helpful or harmful. It is essential for an individual to
manage their emotions throughout their professional and personal life, it even includes the
extent to which you cope up yourself from stressed situation. The emotional intelligence of
manager affects the motivation level of team members. And that in turns affects the
performance. Emotional intelligence basically demonstrates the capability of an individual.
The week 4 includes the essential concept of EI such as social awareness, self-awareness,
relationship management and self-management. This basically demonstrates how one can
identify their strength to minimize the effect of weaknesses and how strength can be utilized
to reduce the impact of limitations, understand the importance of self-worth and abilities. The
given activities evaluate the existing emotional intelligence of an individual by answering the
questions.
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Activity 1 (30 min)
Here, you have to select any one option from list of four alternatives, answer which is most
relevant to your personality and behavior. The calculation of score will be based on answer
key given at the end of activities.
1. You are leading a meeting to execute new business strategy in the company, but your VP
will take credit of all research in front of directors, all the work you did for this strategy,
what you will do?
o Convey message to VP immediately, saying I did all work and it is not fair
o Convey message to VP after meeting that I would appreciate if all team members will be
given credit to the work done for any assignment
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o You just keep calm saying nothing.
o After VP takes up the credit, you talk more about that particular task and give more
detailed information, enables you to convey challenges you face and compromises you
did.
2. Your response when your boss is getting angry with you and team members for
inappropriate presentation?
o Take a walk and ignore the matter
o Ask him to be on your place and be empathetic
o Listen and note down all the improvements to be done
o Ask to explain what can make them weak.
3. Company is organising workshop for spreading equality for all employees belongs to
different race, caste or nation. one of the employee passes comment on religion X, after
the session.
o Ignore it
o Confront him in front of team
o Share positive aspect of religion X
o Make him understand to be assertive for all religions, caste, race
4. One of the team members sharing his bad experience with client and he is really upset for
the same
o Take him for a coffee and share similar experience you had, how you dealt with it
o Change the topic and divert him to some positive talks
o Console him by telling the client is really a jerk
o Suggest him not to overreact and let it go
5. A discussion with team member escalated in to full blown argument, where you both lost
anger and started insulting each other on their personal issues
o Pause the discussion for sometime
o Recollect the thoughts and state the discussion points
o Get angry and continue till one party wins
o Apologize and leave the place
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6. You are asked to manage a team of software manager where the team has stuck in some
bug, they are not able to come up with any specific solution
o Organize an informal meeting with team members for brainstorming session
o Strictly give deadline to get the solution
o Hire outside expert and arrange for a discussion session
o Draw an agenda to discuss the probable solution based on extensive research
7. One of your team members got promoted and has been offered higher position, but she is
not able handle one of the simplest tasks accurately
o Convey this concern to HR and ask to reconsider the promotion
o Give her work whatever she can manager, rest do it by yourself
o Guide her for difficult task and be a mentor for her
o Subject the person to work on more complex situation frequently
8. One of your colleagues enters in your cabin sharing his person problem, where his
parents needs special nursing treatment
o Listen carefully and ask him to share if anything else
o Listen and work on possibility how you can help him to get best treatment
o Assign his assignment to another team member and give him break
o Suggest him to be an individual who doesn’t allow his personal problems to affect his
work
Scoring Details:
0-24 – Poor performer – Tend to confront people in a wrong manner and it jeopardizes your
professional relationships, take a coaching.
25-54- Mediocre – Tend to handle professional tasks but fails to consider personal intuition
while working with others, takes accountability for your team.
55-75- Perfect Boss - people find you approachable and responsive, understand why people
tend to behave in certain manner and how it can benefit the team.
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Answer Key
1 A. 0 points B. 5 points C. 0 points D. 10 points
2 A. 0 points B. 5 points C. 0 points D. 10 points
3 A. 0 points B. 5 points C. 5 points D. 5 points
4 A. 5 points B. 0 points C. 10 points D. 0 points
5 A. 10 points B. 0 points C. 0 points D. 0 points
6 A. 1-point B. 10 points C. 5 points D. 5 points
7 A. 5 points B. 0 points C. 0 points D. 10 points
8 A. 1-point B. 10 points C. 0 points D. 0 points
Activity 2 (80 min)
For activity 2, ask people to divide themselves in groups of four and give sub pointers (self-
awareness, social awareness, self-management and relationship management) to discuss from
Emotional Intelligence model below; then ask them to describe their strength, areas of
improvement, and people management skills with examples. They must rate themselves on
four quadrants based on the past incidents. Ask them to share and discuss the incident
happened to them in the past and take other’s opinions as well.
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As they people rate themselves, it could be helpful to measure the level of emotional
intelligence in them and where they stand in the above 4-quardrant diagram. The result
should be informed to the respective participants as a feedback on their level of emotional
intelligence.
Video links (40 min)
https://www.sigmaassessmentsystems.com/importance-ei-in-leadership-roles/
Here in the video, author Dr Robett Tett talks about why is Emotional Intelligence is
important in Leadership Roles and how it can be managers throughout the professional
career.
https://www.youtube.com/watch?v=kn7XTCjnIoM
Here in the video, Patric Bat-David discusses how an individual can deal with negative
people at workplace either an entrepreneur or as a leader, in the organization
https://www.projectmanager.com/training/improve-emotional-intelligence
Here speaker has defined the basic concepts of emotional intelligence.
Summary (30 min)
Overall, activity one will enable an individual to assess their level of emotional intelligence.
Accordingly, they can improve their EI by attending workshops, engaging in social activities
or knowing self-worth. The score reflects three kids of manager at workplace having, low
mediocre and high level of emotional intelligence at their place. The questions are based on
the workplace behavior, it describes the common incidents which happens in everyday life,
deals with empathy, leadership and relationship.
Activity 2 will be in-depth analysis of an individual, the exercise basically emphasis on self-
evaluation. Each team will discuss their experience and related rating in each quadrant. It
enables us to know how the concept of EI helps us to enhance the performance and level of
satisfaction at workplace. Furthermore, it demonstrates how emotional intelligence is linked
with cognition development in one’s life.
It was studied throughout the paper that emotions are the psychological state which once
experiences over a period of time. Emotions affects the way we feel, we think and we
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behave towards particular person or scenario. It can be good or bad, positive or negative,
helpful or harmful. Hence, the report concludes here, by identifying strength of an individual,
opportunity exist in life and relevant behavior required to leverage benefits at workplace by
maintaining ethical behavior at workplace.
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