Emotional Intelligence Assessment

Running head: EMOTIONAL INTELLIGENCE
EMOTIONAL INTELLIGENCE
Name of the Student
Name of the University
Author Note

EMOTIONAL INTELLIGENCE1
Scenario 1
Describe what you think is the best way to respond to the Store Manager’s
behaviour. Describe how you would model positive leadership behaviour.
From the scenario, it can be seen that the Store Manager is angry because the
expected outcome was not achieved which led her to shout on managers and also me. The
best way to respond to the behavior of the Store Manager is to wait for her to be calm and
then make her understand the situation.
I would first try to identify the reason for not being able to achieve the target and then
try to motivate employees and managers to work hard and set achievable goals to handle the
situation.
Describe the principles of emotional intelligence that the Store Manager did not
demonstrate.
The Store Manager failed to demonstrate various principles of emotional intelligence,
the first is empathy. Lim and Okuno (2015) states being empathetic generally means the
ability to view a situation from other’s perspective and respond to their feelings naturally.
The Store Manager did not try to identify the root cause rather demeaned the employees who
put in a lot of hard work for the company.
The other principle is self-control which is to manage emotions with relative calm in
order to avoid behaviors which can lead to rise in conflict.
Describe how the Store Manager should have acted and communicated
The Store Manager should have first identified the main issue which had resulted in
the company in not achieving their targets. After the identification of the issue, the Store
Manager should have called the managers and the other staff of the company and should have

EMOTIONAL INTELLIGENCE2
communicated the issue in a calm and composed manner and then ask for suggestions to
overcome the issue or do better next time rather than creating a ruckus which can make the
situation worse.
Describe the connection between the Store Manager’s behaviour and store
morale. Describe what effect the Store Manager’s behaviour could have on store
performance.
The store morale of the company is great because of the huge teams of the
departmental managers and other staff members. The store is seen to have maintained a
positive relationship with the staff.
The behavior of the Store Manager did not have any connection with the morale of
the store. The Store Manager behaved rudely and blamed others which could have resulted in
the employees being demotivated and also lead to employee turnover which could further
have worse consequences. According to scholars, negative and rude behavior in the
workplace leads to negative workplace environment which affects the performance of
employees (Zhou et al 2015). Thus, the company could have been affected by a situation like
this.