Why Managers Need Emotional Intelligence

Why Managers need
Emotional Intelligence

Executive summary- Emotional intelligence has been determined as the ability in regards to
identify and regulate an individual’s emotion and understanding the emotions of other. The
present report has analysed the importance of emotional intelligence. Framework related to
emotional intelligence has been described. Critical evaluation of the emotional intelligence
importance in order to develop empathy skills and managing employees have been described.
Also, importance of Emotional intelligence for other group at the workplace has been analysed.
Ways through which emotional intelligence be improved in staff has been covered in the report.
Lastly, reflection has been done.

TABLE OF CONTENTS
Why Managers need Emotional Intelligence...................................................................................1
INTRODUCTION...........................................................................................................................4
MAIN BODY..................................................................................................................................4
1. Definition of emotional intelligence related framework and related concept.........................4
2. Critical evaluation of the importance of emotional intelligence in order to develop the
empathy skills and managing the employees in a compassionate manner & link between
emotional.....................................................................................................................................6
intelligence wellbeing and business performance.......................................................................6
3. Critical evaluation of the importance of emotional intelligence for different groups of
workers........................................................................................................................................7
Including the remote workers and those working with patients and those working in a call-
center............................................................................................................................................7
4. Different ways in which staff can improve the emotional intelligence within including
training over the topic and related area such as mindfulness......................................................8
5. Reflection...............................................................................................................................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Emotional intelligence is the ability of an individual to understand & manage emotions of
own as well the people around them. Those who have a high degree of EI can easily determine
what they are feeling, meaning of their emotions and its effects on other people (Schütz and
Koydemir, 2018). Therefore, for a leader to get succeed in a business setting of any kind or type,
emotional intelligence is very essential. The present report is based on a health care setting of
UK that is, BMI healthcare which is known as the largest private healthcare chain providing
patients with list of treatments. It is having around 54 hospitals across UK providing high level
facilities to their patients. The discussion in this report would be based on why managers need
emotional intelligence (MacCann and et.al., 2020). It is obvious that managers are required to
make difficult decisions and need to resolve conflict effectively and for this, leaders need to
inhibits in themselves the ability of EI in order to effectively collaborate & communicate with
their fellow members even in the stressful circumstances.
Accordingly, this report will begin by defining the meaning of emotional intelligence,
relevant frameworks and concepts associated with it. Then, the critical evaluation of the
importance of emotional intelligence for the development of empathy skills and management of
employees in a compassionate manner will be done by establishing a link between business
performance and emotional intelligence wellbeing. Further, the importance of emotional
intelligence for different groups of workers and ways in which staff can improvise their
emotional intelligence will be discussing in this report. At last, in a reflective form, a description
would be given that how I am developing my emotional intelligence skills.
MAIN BODY
1. Definition of emotional intelligence related framework and related concept
Emotional intelligence has been defined as the ability of perceiving emotions, generating
and accessing emotions in order to assist thought, understand emotions and knowledge
pertaining to the same, to promote intellectual and emotional growth through reflectively
regulating emotions. In other words, EI is defined as an ability to identify own as well as other’s
emotions for the self-motivation of one selves and knowing how to monitor own emotions along
with the emotions of those people who are around us.