TASK 2 Be able to develop interpersonal and transferable skills
2.1 Develop solutions to work-based problems Inordertoperformtheroleasamanagerwithin Travelodge hotel, they face certain work-based problems that need to be overcome so that employees may render effectual customer services. Common work-based problem that arises within cited hotel is related with cleanliness in the hotel rooms, improper management of work and hotel services as well as improper services rendered by the staff.
Contd... These two are the common problems that are being faced by all hospitality organizations. If manager of hotel is unable to overcome thework-basedproblem,itwillnegativelyaffecttheoverall performance of organization. Further, it will also devise negative image of the hotel services in the mind of customers so that in future, they may not visit the hotel. Thus, to overcome the work-based problems that often arise in the hospitality organization, manager focuses on developing the solution for work-based problem that is-
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2.2 Communicate in a variety of styles and appropriate manner at different levels Hospitalityorganizationmainlyfocusesoncommunicatingin different variety of styles at different levels. Communication is the process through which individuals transmit and share the knowledge among other people. Basically, there are three levels for which manager uses different communication styles. The three levels are- Top level Middle level Lower level
2.3 Effective time management strategies in relation to the work-based problems Inrelationwithproperwork-basedplacement,managerof Travelodgemustfocusonusingeffectivetimemanagement strategies so that they can easily manage the daily activities through allocatingpropertimetoeach.Differenttime-management strategies include- Prioritizing the activities Estimation of task time
Contd... Delegating tasks to competent personnel Keeping log of all activities
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