Employability Skills: Presentation on Work Based Problems in Travelodge and Time Management Strategies

This presentation discusses the work based problems faced by managers in the hotel industry, specifically at Travelodge, and provides solutions to these problems. It also explores effective time management strategies for hotel managers.

EMPLOYABILITY SKILLS
Task 2

INTRODUCTION
Hotel industry is known for its policy and consumer
satisfaction approach. To achieve this objective it
is essential that manager of the hotel should be
sufficiently skilled to take charge of operations of
hotel. A set of knowledge, competence and
experience is required in a manager to complete
the responsibilities assigned to him. While doing
the work there are many issues encounter by a
manager.

Work based problems in Travelodge
Problems faced as a manager of Travelodge hotel
 Irregular schedule
 Safety and security at work place.

SOLUTIONS FOR PROBLEMS
Solution to them are as follows:
Irregular schedule.
Solution- Unconventional working hours and schedules are very
common in hotel industry. Learning time management skills to
manage work in extra hours is very important.Proper training
can be arranged for hotel staff to acquire those skills.
Employees working in lodging industry can be called any time
to work extra hours in emergencies. On the job training and
Off the job training, both methods can be used to teach time
management skills to employees.

Conti...
Safety and security at work place.
Solution- Maintaining a safe hospitality property is the duty
of the manager. They Are responsible for providing safety
and security to its guests and staff members. Security
personnel with experience should be hired. Managers
have to train staff to monitor any suspicious behaviour at
work place. Safety and comfort of guests should be given
due importance. Surveillence system and door locking
system should be used at hotel property and codes for
electronic door system must be changed on frequent basis.

Formal letter to senior management
To,
General manager
Travelodge Hotel
21 july 2016
Subject:- information regarding problems occured at hotel
premises .
Dear sir,
With due respect i would like to draw your attention towards
occurence of some issues at hotel. I’’d really appreciate your
help with this.
.

Conti...
Clenliness is very important factor in lodging industry. Present staff at
house-keeping department is not enough to ensure sanitation of the
hotel. More recruitment needs to be done to maintain neatness in
hotel property. Kindly make necessary arrangements to appoint new
housekeeping staff. Security of the place is also necessary to ensure
safety and comfort of guests and for that electronic doors should be
fixed at hotel rooms to provide safeguard to hotel property. There is
need for a training programme for currently working staff to teach
them necessary work skills and time management. Please make
plans for training sessions for existing staff to improve their
proficiency.
Kindly look into the matter and make necessary arrangements as soon
as possible.
Yours truly

Memo to all staff members
To:- Staff members of travelodge
From:- Manager
Date:- 21 july,2016
Re:- Addressing issues at work place.
I want to make several suggestions regarding some issues at hotel and
i believe we should remain aware of.
I am concerned about recent problems which occured due to lack of
cleanliness at hotel premises. Top management has been informed
regarding lack of housekeeping staff and new recruitment will be
done soon to meet the requirement of employees at work place.

Conti...
Lodging industry is totally dependent on number of visitors. More the
satisfaction of the consumer more business and growth we will be
getting. Existing staff members must ensure cleaning of the work
place.Safety and security at work place is other issue which is
needed to take into consideration.
If any problem or error has been found regarding security than I
recommend that we remediate the error as soon as possible .
I recommend that all persons involved in safety concern and security
issues must attend formal training to enhance their skills.
We share a collective responsibility to ensure comfart and safety for
our guests.
We are aware of importance of decision making process in handling
issues in a legal manner.

TIME MANAGEMENT STRATEGIES
Running a hotel is stressful and busy task and to complete that task
Effective time management strategies adopted as a manager of
travelodge are as follows.
Making a proper schedule- by making a list of important task to be
completed in a day should be made in the morning. This helps in
increasing productivity and reduces wastage of time. It helps in
arranging work in a structured and plan way.
Use of internet to communicate or giving necessary instrunction-
calling meetings for providing guidelines to employees takes a lot
of time. Hotel websites and emails can be used to communicate
with hotel staff.

Conti..
Multitasking- completing more than one task at a single time helps in
saving time and than saving that time for more creative activities.
Multitasking helps in reducing monotony also. Prioritize work gets
completed at proper time and effective measures can be taken for
any discrepancy.
Delegating authority – reducing the work load by sharing it with other
staffmembers helps in decreasing stress. More creativity will come
out when people work in group and task can be completed at due
time in an efficient manner. Delegating work helps in making
functional organisational structure. It makes decentralisation in
organisation where more responsibility will be there on staff
members.

Conti..
Outsourcing:- internet related operation of the hotel can be outsourced
to any outside business house which will reduce the workload as
well as need for making separate IT department to handle internet
related activities will not be there.