Integrated Crowdsourcing for Complex Problem Solving

This assignment, derived from various academic sources including 'Journal of Information Science', focuses on the concept of integrated crowdsourcing for complex problem solving. It explores the European perspective on complex problem solving (Frensch & Funke, eds., 2014), the role of intercultural experiences in developing transferable skills (Jones, 2013), and transdisciplinary approaches to managing complexity (Klein et al., 2012). Additionally, it incorporates employability skills based on current job demand (Omar et al., 2012) and a triangular design approach for basic employability skills (Rosenberg et al., 2012). The assignment also touches upon problem-based learning strategies and emotional intelligence in problem-solving contexts. It is recommended to review the 'PROBLEM SOLVING BULLYING ISSUES' webpage as supplementary material.

Employability Skills
Contents
INTRODUCTION...........................................................................................................................1

TASK 1............................................................................................................................................1
1.1 Development of own set of performance objectives and responsibilities.............................1
1.2 Evaluation of effectiveness in contrary of objectives............................................................2
1.3 Recommendations for improvement......................................................................................3
1.4 Utilisation of motivational techniques to improvise quality of performance........................4
TASK 2............................................................................................................................................5
2.1 Solutions to various problems in cited organization..............................................................5
2.2 Different styles of communication........................................................................................6
2.3 Analysis of effective time management strategies................................................................8
TASK 3............................................................................................................................................8
3.1 Role played by team members to achieve goals....................................................................8
3.2 Assessment of various team dynamic forces.........................................................................9
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................10
TASK 4..........................................................................................................................................10
4.1 Evaluation of techniques and tools in order to develop solutions.......................................10
4.2 Appropriate strategies adopted for undertaking obstacles...................................................11
4.3 Potential aspect on business.................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
In this present world, it is necessary to maintain and sustain effective skills and abilities
which is related to efficient communication and leadership. In this light, a person has to develop
a set of responsibilities and objectives related to performance. This present report has been
framed in a view point of Travelodge company, engaged in the business of tour and travel sector.
In this regard, in this present report, various series of objectives and responsibilities of a person
for its own, is mentioned. Also, self-analysis has also been done, so as to deviations can be
analysed (Thompson and et. al., 2011). In addition to this, several motivational techniques are
assessed so as to make sure effective motivation and guidance to improvise quality of
performance in the premises of cited organization. Furthermore, several roles played by different
members of a team of cited organization to attain maximum customer satisfaction will also be
given effect. Along with suggestion of team dynamics, few alternative ways or methods, through
which tasks and team goals can be achieved, will also be discussed in this present report. In the
end, adequate and appropriate strategies to resolve issues and problems of labour turnover is also
elaborated in this present assignment.
TASK 1
1.1 Development of own set of performance objectives and responsibilities
It is a notable fact that own set of responsibility and performance goals are those aspects
which are related to self-management. In other words, self-management is a concept which can
be best elaborated as a skill of a person or an individual, which renders most possible result for a
particular job or task. In this regard, planning and organizing functions of management, is
considered as an effective and main objective and responsibility of self-management. In the
context of Travelodge, which is second largest hotel in UK, offering premium hospitality
services to its clients and customers across the globe (Webb, Miles and Sheeran, 2012). It is
implied that management is required to implement a set of objectives by which it can organize its
functions.
In context of Travelodge hotel, the manager realises its own set of responsibilities and
also set some objectives, which can be elaborated as:
Responsibilities:
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 I have to apply tools and techniques which can help my organization to achieve profit and
maximum customer satisfaction.
 I have to plan and organize catering system, food and accommodation services.
 I have to effectively manage marketing and promotional activities of my company so as
to attain set targets and goals of my company.
 I have to make strategies by which costs and expenses of a company can be in control.
 In addition to this, I have to effectively manage and supervise supplies, maintenance of
operations of company and also commence effective training sessions which can help
employees to attend customers and make them comfortable in the premises of their
organization.
 Furthermore, in this respect, I am required to manage records of finance and sales.
Performance objectives:
 In this regard, the manager of cited organization is desirous to attain profitability and
proficiency by its operations.
 To render quality accommodation and food quality services to its clients and guests.
1.2 Evaluation of effectiveness in contrary of objectives
A person is required to assess his effectiveness and efficiency in respect of its goals and
objectives of a business corporation. Also, it is rendered as a vital part for an organization as well
as for a company, as it will help to determine perfect organization for working. In the context of
Travelodge hotel, the management attempts to develop and maintain effective ways and plan so
that so that personal responsibilities can meet defined objectives of an organization.
For performing the cited activities, the person is required to go through a planned and
systematic way, which can be elaborated as: Superiority and recognition of responsibility of self-job: Job of an individual will be
accepted by fulfilling conditions for services to its customers. In this light, it can also be
assessed that after identification of its skills and capabilities, he can achieve goals and
objectives in a better manner. In the context of cited organization, the management has
emphasised on its employees and its workers to analyse and strengthen their skills, which
will help them to satisfy customers by providing better services (Welch, 2011). Also,
after identification of responsibilities and skills to accomplish them, it is required by
employees and workers of Travelodge hotel to accept its responsibilities.
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 Comparison with standard: It can be considered as an effective method which is related
to evaluation of effectiveness. In this light, the manager and leaders of cited organization
has compared outputs with set or standard result. In other words, it includes an ability to
equate self-capability with set standards is an another method of effectiveness evaluation.
 Management of changes: It requires by a person to have an effective skills and abilities
to adapt changes in accordance with the dynamic environment. In aspect of cited
organization, workers and employees of hotel should work in accordance to the variations
occurring in a work place of their hotel, which would ultimately result in overall
development of their company.
1.3 Recommendations for improvement
Improvement can be considered as an inseparable part of an ongoing activity. In this
light, it is considered as that part, which in an organization, can be attained by reducing costs and
expenses, enhancement of services, building goodwill etc. The employees and workers of
Travelodge company are required to receive incentives and from company. So, in context of
providing incentives for remarkable performance to its employees and workers, they can assure
maximum improvement. It can also be noted that a good manager is all the times an effective and
good leader (Lauring, 2011). He time to time motivates workers and assure optimal conditions of
work. The manager of Travelodge company aims to guide its employees and workers, in an
effective and proper manner so that they can be able to introduce harmony in their organization.
In this regard, in aspect of Travelodge company, there are some scope of improvements
which can be classified as:
 Going through the objectives and aims of their organization.
 It also requires to bring alterations in practice of their operations.
 Variation in managerial approach adopted by its manager and leader, as change in
policies practiced by manager would lead to better quality services to its customers and
guests.
 The manager of cited organization should focus more on performance evaluation of its
employees, so that their strengths and weakness can be determined.
 In this light, leader and manager of Travelodge organization should ensure creation of
best and healthy working conditions.
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 The company should also obtain proper feedback from its guests and customers, on a
regular basis so that they can come to know positive and negative points in regard to
services offered.
 Also, engagement of employees on each and every level of an organization is considered
as an important area for initiating improvement. It will make them feel like working in a
familiar company, which will ultimately result in attainment of objectives (Jones, 2013).
 In addition to this, senior management of cited organization should create and develop
personal improvement in its employees, which increases their self-motivation and
confidence.
1.4 Utilisation of motivational techniques to improvise quality of performance
In accordance with the theory of Maslow, motivation succeeds the stage of satisfaction of
needs. In this theory for motivation, it has been laid down that there are five requirements which
are necessary for an individual to give effect and relate with motivation. So, these needs are
further bifurcated into two levels that is Higher level requirements and lower level wants. In
addition to this, lower level requirements are related to Physiological wants and needs for safety
and security. On the other hand, necessities in higher level can be characterised as affiliation and
self-esteem.
The Maslow theory for motivation is more focussed on creation and development of
motivation in employees and workers of Travelodge company. Also, managers of cited
organization attempts to motivate their workers on the basis of their requirements. For an
instance, if management of cited organization tries to satisfy demands of their workers, then in
that case they should have knowledge in regard to their demands. In this light, there are several
factors which should be there in mind of employer. In this direction, at lower stage, money and
incentives can be considered as a sole motivator, which can fulfil their needs.
In this regard, it can be assessed that there are certain aspects and factors which should be
kept in a mind while motivating employees. In this study, there are several factors which are
necessary for the motivation (Savery, 2015). In this regard, it is necessary that the motivation
level should be high in an organization to attain better results. In addition to this, there are
various method which are necessary so as to render and boost motivation among their
employees:
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 Providing transportation: It is considered as a major issue which conveys that
transportation is the basic necessity of employees of cited organization. This facility can
be provided by free of charge, so as to motivate them and comer on time in their work
premises.
 Reward: It can be said that by rewards in terms of monetary and non-monitory terms,
manager and leaders can motivate employees of company so that workers of Travelodge
company will get motivated and inspired to supply good and quality services to its guests
( Rosenberg, Heimler and Morote, 2012).
TASK 2
2.1 Solutions to various problems in cited organization
It is a notable fact that, during a functioning of a company, it is obvious that problems
may arise, as interests of people from different levels of an organization are concerned with each
other. In this light, it can also be said that work based problems arises due to conflict among
employees and workers. In context of Travelodge company, there are two work based issues
which are as:
 Internal conflicts.
 Issues related to ethics (Omar and et. al., 2012).
The main reason behind any type of disagreement is miss communication. As,
communication plays a vital role in developing an effective series of channel in between
employees working at different level of a company. These issues can be elaborated with their
solutions as:
 Internal issues: It has been assessed that there are certain issues and other components
which causes internal conflicts in premises of cited organization. Internal conflicts can
happen due to various reasons like miss communication, lack of guidance and motivation,
protection response and some personal problems (PROBLEM SOLVING BULLYING
ISSUES. 2016). In accordance with the said reasons for conflicts and issues, the managers
and leaders of the cited organization to work upon them so that they can make them
resolved. In this light, in the context of Travelodge company, major issue and conflict
among their employees is lack of communication. Communication is must at all levels of
an organization.
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In this light, this can be resolved by establishing proper communication channels among
their employees and also they should have ope4n session with their employees in case of any
disputes and issues which occurs in the work place of their organization (Lauring, 2011).
 Ethical issues: This is an issue which is related with ethics of company. In this light, it is
related with an issue with an issues which is related with moral principles and ethics of an
organization. Unfair practices, employee theft, performing activities which are against the
policies of a company are some of instances, which are related to happening of issues and
conflicts in a cited organization.
2.2 Different styles of communication
There are different styles of communication, which are instituted with an aim to have a
proper effective channels of communication in premises of company. In the context of
Travelodge company, which is one of the biggest company in hospitality sector, aim to create
and develop effective communication in the company, so that issues and disputes can be
resolved. There are different types of communication which can be elaborated as: Verbal communication: It is a type of communication which is related with expression of
thoughts and views with help of spoken words. In context of cited organization, it is
necessary that manager and leader should motivate them to work better for attainment of
their objectives. In this direction, it can also be said that these communication channels
aim to enhance awareness which is a primary essence.
 Nonverbal communication: On the other hand, there is another concept which is related
to communication without words. Considering this, it can be further defined as an idea, in
which communication is facilitated without words, rather it is done with the utilisation of
words and other gestures (Klein and et. al., 2012).
It has been analysed that communication is very important for Travelodge to attain its
organizational success.
Letter
Name
Address
26th July, 2017.
To,
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Senior management
Travelodge Hotel, UK
Dear Sir,
This letter is to inform you that there are certain issues and reasons for conflicts by which
productivity and profitability of our organization is lower down. Since few days, there is an issue
of proper communication and other ethical issues prevailing in premises of our company which
results in bad and negative output for our business institution. The manager of company is held
liable to encourage and boost proper communication in their premises so that they can be able to
express their views and thoughts in this regard. Also, due to lack of communication, costumers
are also facing many issues like poor accommodation, food and other amenities. It is only
creating a bad image in front of their respective guests and visitors. So, in order to take
operations in a smooth manner, the company is required to take more initiatives so as to build
and strengthen the image of company which will ultimately results in attainment of its objectives.
So, it is just to make you inform in aspect of these issues and requires you to adopt corrective
steps and actions to resolve issues.
Thanks and Regards,
Name
Memo to staff:
Travelodge
To: Employees and Staff of Travelodge
Date: 26th July, 2017
Re: Hindrances and difficulties faced by company
This is written with an aim to let you people get familiarised with issues and problems being
faced by workers and employees of hotel. In our hotel only some employees and workers are
there who is rendering good quality services. In this light, responsibility has been conferred upon
employees and manager as well so as to make operations of company efficient and effective.
Also, leaders and managers are under an obligation to provide adequate training and development
sessions or seminars of hospitality services. This will help them to render quality services. Also,
employees and workers should also have to keep patience so that company can try to resolve
issues and problems as soon as possible.
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2.3 Analysis of effective time management strategies
In order to manage all strategies and tools related to time management, it is necessary to
begin with effective time management for accomplishing all the activities and operations of
company (Jones, 2013). Effective management can be determined, with help of some methods
and techniques which are rendered necessary so as to render quality services. Considering this,
several tactics related top time management are characterised as: Arrangement of tasks: The main requirement of creating and sustaining of effective time
management in aspect of operations of the company, arrangement of works and tasks in
accordance with their priorities, should be done. It is so because, it will ultimately result
in accomplishment of tasks and works, according to allotted time and deadline. Sequence of time: Furthermore, proper sequence of time against each and every task
should be assigned so as to an accurate plan can be formed.
Delegation of challenging activity: It requires manager of cited organization to decentralise hard
and difficult tasks among workers of hotel so as to get work done efficiently (Frensch and Funke,
2014). Time Distraction: After above step, deviation from set time is analysed.
 Corrective actions: In the end, it has been analysed that accurate and corrective actions
are taken so as to work upon flaws and weakness of hotel and proper strategies should
also be formed in this context.
TASK 3
3.1 Role played by team members to achieve goals
In order to attain objectives of an organization, proper and active involvement of all
people and employees of a company is required. Henceforth, it is considered as a pre-condition
to involve all employees and workers in decision making, suggestions for implementing new
strategies, so that they can be self-motivated to work better for achieving business objectives
(Estellés-Arolas and González-Ladrón-de-Guevara, 2012). As per working of Travelodge Hotel,
there are certain roles which are played by team members in Travelodge hotels are as: Job requirements: The first role of members of cited organization is to determine various
requirements and needs of job in their company. It is further succeeded by framing rules
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and regulations, so as to clearly define all employees with norms and discipline required
to be complied in an organization. Resource apportionment: For the purpose of allocating human and other resources in
their corrective place, Human Resource Manager of Hotel plays an important role.
Moreover, he has allotted with various functions which includes to define a person with
his profile, resolving issues and conflicts etc. For an instance, in hotel, HR manager is
responsible for appointment and alocation of duties of workers, watchman, housekeepers
 Group communication: To facilitate communication among various sections of a group,
leader and lower level manager is under an obligation to create effective channels among
all levels of an organization.
3.2 Assessment of various team dynamic forces
Team dynamics is a concept which influences the track of a performance of a tem and its
members. It can be noted that these are encouraged by personality, nature and establishing
working relationships with other people of employees of company inside and outside as well. It
also has a significant impact, on performance and activities of workers (Choi, 2011). It can also
be noted that there are several factors which affects performance of employees, including
demotivation, loss of skilled employees etc. Hence, this can be improved by ensuring quality
services by an organization to manage these aforesaid issues in an efficient manner.
In aspect of a given scenario, it is being required by a manager of organization to keep an
eye check on its workers and their performance. According to this, it can also be analysed that
tasks should also be assigned according to their skills and capabilities. Also, in this direction it
can also be argued that various tools and techniques are also adopted, which can be characterised
as project management, rewards and recognition sharing of information through effective
channels etc.
It can also be noted that team dynamics have both positive and negative impact. The
manager of Travelodge company is designated under a duty to monitor work of employees. Also,
they have to analyse various obstacles in overall development of themselves and company as
well (Cherry, Fletcher and O’Sullivan, 2013). Also, team work is crucial in organization because
of decentralised policy that has been adopted by management of Travelodge.
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3.3 Suggest alternative ways to complete tasks and achieve team goals
All companies are already set their major goals and objectives, which wants to be achieve
in effective manner. That's why most of the organisations are focuses on to establish and develop
healthy and effective working environment in enterprise. With the help of this employees can
systematically compete their decided takes and work with better working quality and proper
involvements (Benson, Morgan and Filippaios, 2014). There are available different alternative
ways which helps to complete the tasks and achieve organisational goals in appropriate manner.
Such as should be developing effective communication process among all employees and
employers. Because this is play very eminent role with the help of this easy to communicate and
transfer any kind of information one person to another as well as assists to develop
understanding among them. Other than should be effectively clear the sense of respect is
necessary to be create among team members and employees. It aids to develop healthy
environment in organisation and build healthy or friendly relationship with all individual person
(Bellman, 2015). This plays an important role due to this all organisation’s member can
effectively and causally share any information’s and effectively complete their task in proper
unity.
TASK 4
4.1 Evaluation of techniques and tools in order to develop solutions
There are certain tools and techniques which are necessary for a company to resolve
issues and problems. These strategies can be elaborated in terms of a procedure, which can be
defined as:
 Identification and determination of issues: It can be said that manager and leader of
Travelodge should properly determine concerns being faced by workers of their
company. Also, every sort of complications should be determined by both managers and
employees so as to take corrective actions.
 Analysis of issue: In this step of manager has to scrutinise different problems so that
manager can take corrective actions.
 Potential solution: Organization has to implement an adequate solution so as to make
effective operation of activities of company.
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 Selection of an alternative: Among all alternatives, the company has to choose the best
alternatives, through which problem ad issue can be resolved (Ashcraft, and et. al., 2012).
 Plan of action: Manager and supervisor has to frame effective plan which includes proper
time, accurate costs and resources. Also, the said plan should be in accordance with all
requirements and needs of employees and workers.
 Implement and follow up: In last step, manager and leader has to adopt various
techniques and tools, which assists in reduction of issues and problems.
4.2 Appropriate strategies adopted for undertaking obstacles
It has been noted that there are various techniques and tools, which are framed with a
view to reduce several barriers and obstacles in development of employees and organization as
well. In context of Travelodge, managers and employers are heading towards to understand
issues and problems with an objective to minimise negative influence on workers. Resolving
issues can be resolved and by adopting some strategies which has been elaborated as:
 Communication to build credibility: It conveys that communication is an essential tool to
build and create credibility. In this light, at the time, when employees leave company,
they are mandatorily to communicate to their senior management (Andrews and Russell,
2012).
 Create value for employees: In cited organization, the managers have to create value for
employees and workers of an organization which will lead to better results.
4.3 Potential aspect on business
The type of strategy effectively affect on business working performance and their style
thus it is required to be systematically choose appropriate methods and techniques. However,
better implementation of strategies within the organisation is become easier if business has open
interaction and communication process. In the other words, proper feedbacks aids to encourage
performance of employees.
Along with this, decision making process is an important aspect because company's
growth depends upon working and judgement taking concept. Therefore, managers or employers
of the organisation may faced different factors in this procedure. Hence, causes are directly
impacts on company either positive or negative. In the last, while company implement better and
suitable strategies win the organisation then its have some potential impacts which are
demonstrating under below:
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 Enhanced working style and condition
 Increased income and growth level
 Firm can easy to compete with competitors
 Optimising business activities and operations.
 Helps to manage and control business activities and operations
CONCLUSION
From the above mentioned research project it has been concluded that, major
employability skills which has been explained actual working capabilities and skills of
company's employees. There has been defined responsibilities of employees in cited organisation
which all have been performed in appropriate manner. There has been explained different
motivational tools which assists to enhance working capabilities and skills of persons by with the
help of this employees will effectively complete their decided task and motivate to achieve their
goals and objectives. This is very essential to develop healthy environment for workers so they
can complete their task in unity and improve understanding level among them.
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REFERENCES
Books and journals
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impact. Higher Education, Skills and Work-Based Learning. 2(1). pp.33-44.
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identity and the dialectic of inclusivity‐exclusivity. Gender, Work & Organization. 19(5).
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Bellman, R. E., 2015. Adaptive control processes: a guided tour. Princeton university press.
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Cherry, M. G., Fletcher, I. and O’Sullivan, H., 2013. Exploring the relationships among
attachment, emotional intelligence and communication. Medical education. 47(3).
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Klein, J. T., and et. al., 2012. Transdisciplinarity: Joint problem solving among science,
technology, and society: An effective way for managing complexity. Birkhäuser.
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Lauring, J., 2011. Intercultural organizational communication: The social organizing of
interaction in international encounters. The Journal of Business Communication
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Welch, M., 2011. The evolution of the employee engagement concept: communication
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Wilton, N., 2011. Do employability skills really matter in the UK graduate labour market? The
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Online
PROBLEM SOLVING BULLYING ISSUES. 2016. [Online]. Available through:
<http://www.dealingwithbullying.com/problem-solving.html>. [Accessed on 22th July
2017].
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