Employability Skills: A Comprehensive Guide to Success in the Workplace

Employability skills
1

Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives...........................................5
1.2 Evaluate own effectiveness against defined objectives.............................................................7
1.3 Make recommendations for improvement.................................................................................8
1.4 Review how motivational techniques can be used to improve the quality of performance......9
Task 2.............................................................................................................................................12
2.1 Develop solutions to work-based problems.............................................................................12
2.2 Communicate in a variety of styles and appropriate manner at various levels.......................13
2.3 Identify effective time-management strategies in relation to the work-based experience or in
your role as a manager at Travelodge. Present your evidence as a written report to your line
manager..........................................................................................................................................14
Task 3.............................................................................................................................................15
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...............................................................................................................................................15
3.2 Analyse team dynamics...........................................................................................................16
3.3 Suggest alternative ways to complete tasks and achieve team goals.......................................17
Task 4.............................................................................................................................................18
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel......................................................................................18
2

P4.2 Develop an appropriate strategy for resolving the problem of labor turnover in an
organization of your choice...........................................................................................................20
4.3 Evaluate the potential impact on the business of implementing the strategy..........................21
Conclusion.....................................................................................................................................23
References......................................................................................................................................24
3

Introduction
The project report elaborates on the various roles that are required to be performed by the entire
workforce so that the objectives of the concerned hotel can be attained. Apart from that, the
report addresses the motivational techniques that can be used so as to enhance the level of
performance in a better and suitable manner. Apart from that, the project report highlights the
various work-based problems that may emerge from varied sets of operations. For the purpose,
the project report provides the solution that can assist in managing with the problems. In
addition, the report provides for the role of the team in the attainment of the goals and objectives.
The report also highlights the team dynamism along with the alternative ways that can lead to the
better management of the activities. The report also concludes on the various tools and methods
that can be used so as to attain a better and greater share in the market.
4

Task 1
Introduction
This report is based on the Travelodge Hotels which has a large chain of hotels in the UK. The
report will focus on the role of restaurant manager of the hotel which has liability to manage
guest services in the restaurant. The manager has a duty that their guests have to be greeted well,
be seated quickly and get the best possible food and services. In this report, a set of
responsibilities and performance objectives will be explained in the starting and evaluation of
manager against these objectives will be done. This report will also provide some
recommendation to fill the gap in attaining performance objectives and some motivational
techniques will also define to use in the work.
1.1 Develop a set of own responsibilities and performance objectives
The restaurant manager having some significant responsibilities in the organization which is
given below:
Personal responsibility: It is essential for the restaurant manager to keep all services in an
aligned manner to provide better services to the guests of the Travelodge. The restaurant
manager has the responsibilityof arrangement of restaurant area to run operations smoothly to
provide the bestassistance on behalf of Travelodge. Greeting, seating, catering, ordering and food
delivery is the key responsibility of the manager in perspectives to guests. Either then this,
restaurant manager have to provide training to the team to implement better coordination and
guest hosting qualities in them.
Direct and indirect relationships and adaptability: The restaurant manager has to develop
direct and indirect relations with the teammates to develop a better coordination and implement
fluency in the work.
Effective decisions for the team: decision making is a part which has to take significantly by
the restaurant manager by considering the deliverables does not have to affect negatively. The
restaurant manager is also responsible to make situational decisions and long-term decision for
5

the betterment of the team. Consideration of team members is also essential in the decision-
making process so the manager has to involve the staff member also in it.
Performance objectives are the milestones which help an employee to continuously grow his
contribution to the attainment of the organizational objectives. Performance objectives of the
restaurant manager are given below:
Growth in sales: It is the most significant performance objective for the restaurant manager to
attain and cross the sales of restaurant area as compared to the last financial area. This is the key
performance objectives for the restaurant manager to enhance the contribution to the growth of
the Travelodge profits and revenues.
Increase in a number of customers: It is essential for the restaurant manager to enhance the
number of customers in the current financial year as compared to the last financial year.
Ambiance, quality of service and food etc. are the significant factors which are considered to
build a better effect on the guests of the hotel.
6