Enhancing Employability Skills for Success in the Hospitality Industry

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Developing a set of own responsibilities and performance objectives as well..........................
1.2 Evaluation of self effectiveness based on predetermined objectives.......................................
1.3 Recommendations for improving effectiveness.........................................................................
1.4 Motivational techniques for improving quality performance....................................................
TASK 2............................................................................................................................................8
P2.1 Solutions related to work based issues....................................................................................
P2.2 Communicate in a variety of styles and appropriate manner at various levels.......................
P2.3 Effective time-management strategies...................................................................................
TASK 3...........................................................................................................................................11
P3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals....................................................................................................................................
3.2 Analysis of team dynamics......................................................................................................
3.3 Alternative ways to achieve team goals and objectives...........................................................
TASK 4 .........................................................................................................................................13
4.1 Tools and techniques for developing solutions to problem......................................................
4.2 Developing appropriate and effective strategies for resolving issues related to labour
turnover..........................................................................................................................................
4.3 Financial as well as non financial impact of business strategies on a business concern.........
REFERENCES..............................................................................................................................15

INTRODUCTION
Skills form an integral part of a person's personality in today's society. Every business has
concern to work with the aim of achieving success and profitability. Employment skills play a
quite significant role in growth and success of a business concern. Employment skills refers to
long term decisions that are usually imposed on employees and as well other people engaged in a
business. These decisions further help in deciding measure of a skill that can be taken into
consideration for enhancement (Andrews and Russell, 2012). This report is based on Travelodge
Hotels Limited, which is a private business entity. It is a chain of 500 hotels located in UK. This
report is based on employment skills of an individual that should be considered while improving
skills. This report emphasizes on developing a set of own responsibilities and objectives for
performance management. These skills are further evaluated on SMART techniques. In this
report, numerous tools and methods are adopted for improving performance of an individual. An
individual focus on self-growth and development as per this report. Furthermore, this report
employs various motivational skills for improving quality of performance of an individual at any
given point of time.
TASK 1
1.1 Developing a set of own responsibilities and performance objectives as well.
Skills and calibre of a person have been discussed under this heading. An individual
develops and gains knowledge based on his qualifications as well as interaction with outside
environment (Chalamwong and et. al., 2012). For my personal evaluation as a manager in
Travelodge, I selected SMART to understand my set of responsibilities as to what was expected
by me in a job. There are certain roles and responsibilities that need to be accomplished by me
which are stated as under:
 Identifying and recognising all necessary skills and knowledge to perform any given task.
 Exploration of opportunities that are available in surrounding environment of a business.
 Developing effectiveness in decision making skills.
 Exploring my learning skills related to project assigned in approximately a week.
 Personal responsibility and direct and indirect relationships.
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 Responsibility to make effective decisions and adapt learnings about employment
legislation.
Self management is quite difficult at times as I also need to keep my focus on achieving goals
and objectives of a business concern. Every business concern should follow SMART technique
for achieving enhanced productivity and profit maximisation as well. Key responsibilities of a
business infuses planning, organising, decision making, problem solving and so on. Appraisal
system in this case greatly helps in paying compensation to employees, promotion, job rotation
and so on. Further, it also helps in evaluating training period and development requirements of
staff members. All these objectives come under SMART category and further help in maintaining
relations with subordinates by adopting effectiveness in communication and soft skills and
developing a co- operative attitude towards subordinates.
Performance objectives: Setting effective and achievable objectives within a set time
frame is a quite complicated process. For setting objectives I will need to carefully evaluate and
assess my own strengths and weaknesses. Objectives which I choose for myself are stated as
under:
Application of different systems through which performances can be raised of
employees: Individual appraisal systems for every employee act beneficial for me in enhancing
performance of employees. Main techniques that can be used here are increasing level of salary,
bonus payment etc. Also staff members should be promoted as per their strengths as weaknesses.
Time management: Time management forms an effective part of a manager's skill. As a
manager I will have to focus on my time management skill so that in turn I can develop other
employees' skill also. This will lead to timely completion of tasks assigned.
All these measures greatly help me in setting my own objectives and responsibilities and
also analysing my strengths and weaknesses. A lot of other measures can be used such as
maintaining direct relationships with employees, decision making and so on.
1.2 Evaluation of self-effectiveness based on predetermined objectives.
Evaluation of one's own self is quite a tricky process yet it is mandatory in nature.
Decision making process is an entire cycle that has to completed by an individual. Decision
making process is an effective process which helps in making judgements relating to
effectiveness in responsibilities (Cunningham and Hillier,2013). For self evaluation and decision
making, it is very important that I adopt and develop new tools and techniques that help me in