Employability Skills

Employability Skills
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INTRODUCTION
Employability skills refer as those transportable abilities which are mandatory by
individuals to make them employable. These skills includes good technical understanding and
subject knowledge which are required and expected by employer from their employees.
Employability is dependent on the knowledge, skills and attitudes of individuals and also
develops upon how they apply and make use of these factors in workplace and present it in front
of employers. This report is based on in context of National Trust, which was founded in 1895
by three people, Octavia Hill, Sir Robert Hunter and Canon Hardwicke Rawnsley. National Trust
is a charitable trust which was established with the motive of preserving national heritage and
open spaces for everyone to enjoy them (Suleman, 2018). National Trust welcomes nearly 22
million guests or visitors every year. In this assignment, individuals responsibilities and personal
performance objectives are discussed, they work for attaining them and make improvement in
skills if required. Furthermore, in this report the concept of team dynamics is discussed, methods
and techniques are utilized for developing team management skills and motivating all team
members. Moreover, in further sections a solutions are suggested for problems discovered with
in organisation amongst staff and their impacts are seen on financial and non-financial basis.
TASK 1
P1.1. Development of on-set of responsibilities addition to performance objectives.
Employability skills are mentioned to transferable skills that an individual needs for
becoming 'employable'. In my case, I am appointed by manager of National Trust at designation
of Visitor Welcome Manager so that I can lead and motivate Visitor Welcome team and maintain
organisational service levels by effective duty management. Following are some of my set of
responsibilities which I have to focus:
 As Visitor Welcome manager, one of my personal responsibility is to welcome visitors
and ensure them that they will have memorable addition to enjoyable experiences in
accordance with their expectations and needs (Okolie, Nwosu and Mlanga, 2019) .
 The another responsibility is to set work legislations and ethics for the visitor welcome
team for managing and minimising risks for staff, volunteers together with general public
and ensuring compliances with suitable instructions and laws.
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 As Visitor Welcome Manager, I have a responsibility to promote membership as well as
conservation messages for all the visitors of national Trust by explaining them the ways
in which their membership will help in working of entire organisation.
Performance objectives
For attaining impressive as well as satisfactory results, all roles require effective
performance objective which is a milestone wherein a person sets targets, finds various ways
and measures to achieve them within desired time frame (Scott and et. al., 2019). In relation to
Visitor welcome manager, following are my performance objectives:
Smart Measurable Actionable Relevant Time bound
As Visitor
Welcome
Manager, my
specific
objective is
to increase
experience or
satisfaction of
visitors.
Visitors
satisfaction will
be measured
through
feedbacks about
the experience
they have gained
from the services
of National trust.
The objective will be
attained through
providing welcome
services to all the
visitors in accordance
with their needs as
well as experience.
I need to focus
more on
improving
communication
with visitors so to
understand their
expectations and
accordingly
execute my my
ways to deliver
services.
The objective will
be achieved
within next two
months.
My next
specific goal
is to enhance
number of
membership
with national
Trust.
Membership
numbers will be
measured through
analysing the
population which
filled forms for
membership in
the company.
Membership numbers
will be increased
through informing
population about
facilities that visitors
will get while
availing the services
and motivating them
for becoming
member of company
For this, I need to
improve the
awareness of
visitors and
motivate them to
apply for
membership in
the entity and
gain future
benefits.
The objective to
increase
membership
numbers will be
achieved in
upcoming 3
months.
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