Employability Skills

Employability Skills

Table of Contents
INTRODUCTION ..........................................................................................................................4
TASK 1............................................................................................................................................4
P1.1 Develop a set of own responsibilities and performance objectives...............................4
P1.2 Analyse own effectiveness against defined objectives..................................................5
P1.3 Recommendations for improvement..............................................................................6
P1.4 Review how motivational techniques can be used to improve quality of performance.6
M1 Identify and apply strategies to find appropriate solutions..............................................7
D1 Use critical reflection to evaluate own work and justify valid conclusion.......................7
TASK 2............................................................................................................................................7
P2.1 Develop solutions to work-based problems...................................................................7
P2.2 Communicate in a variety of styles and appropriate manner at various levels..............9
P2.3 Identify effective time management skills.....................................................................9
M2 Select and apply appropriate methods and techniques..................................................10
D2. Take responsibility for managing and organizing activities..........................................10
TASK 3..........................................................................................................................................11
P3.1 Explain the roles people play in a team and how they can work together to achieve
shared goals..........................................................................................................................11
P3.2 Analyse team dynamics................................................................................................12
P3.3 Suggest alternative way to complete tasks and achieve team goals.............................13
TASK 4..........................................................................................................................................13
P4.1 Evaluate tools and methods for developing solutions to problems..............................13
P4.2 Develop an appropriate strategy for resolving a particular problem............................14
P4.3 Evaluate the potential impact on the business of implementing the strategy...............14
M3. Present and communicate appropriate findings............................................................15
D3. Demonstrate creative thinking.......................................................................................15
CONCLUSION..............................................................................................................................15

REFERENCES..............................................................................................................................16

INTRODUCTION
Employability skills is defined as those capabilities which can be transferable form
person to person and making them employable. Employers develop a skill set required by them
in their employees such as good technical understanding and subject knowledge. This
assignment is performed in context of National Trust, which is an organisation responsible for
preserving cultural heritage. National Trust is preserving historic properties and area of beautiful
countryside form last 125 years. The company was founded in 1895 by Octavia Hill, Sir Robert
Hunter and Hardwicke Rawnsley. National Trust welcomes, host and greets almost 20 million
visitors every year and all functional teams specially Visitor Service teams make sure that the
guests leave with the best experience of their life and satisfied. The report discuss about
individuals, their responsibilities and personal performance objectives, which they achieve by
regular improvements and skill development. Motivation also, play a vital role in improving the
abilities of employees and it is employers responsibility to encourage staff and make them more
effective (Babu, 2020). Moreover, this report also consist discussion about team dynamics,
techniques are described which can improve and help in managing teams, also developing
coordination in organisations environment. In next sections, solutions for discovered problems
are suggested, implemented and impacts are seen on business.
TASK 1
P1.1 Develop a set of own responsibilities and performance objectives
Every employee or professional of an entity has some responsibilities on behalf of their
organisation and which they need to perform in order to satisfy their job role and attain
company's and personal objectives. As I am appoi8nted as Visitor Welcome manager of National
Trust, I have some responsibilities which I need to perform. In order to do all my tasks well I
will set my own performance objectives and work in accordance to achieve them effectively and
efficiently. These are mentioned below:
RESPONSIBILITIES Welcoming Customers- The main responsibility I have on my shoulders is to greet
people visiting at the property of National Trust. I have to make sure that all visitors are
happy and services are rendered to them are according to their expectations, every time
and for all customers.