Employability Skills Report

This report examines the importance of employability skills in the context of Travelodge Hotel. It analyzes key skills such as communication, leadership, time management, and teamwork, and their impact on individual and organizational performance. The report also explores strategies for resolving work-based issues, including labor turnover, and discusses the financial and non-financial implications of business strategies.

EMPLOYABILITY SKILLS
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Table of Contents
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
1.1 Developing a set of own responsibilities and performance objectives..................................4
1.2 Evaluation of self-effectiveness based on predetermined objectives..................................6
1.3 Recommendations for improving effectiveness.....................................................................6
TASK 2............................................................................................................................................8
P2.1 Solutions related to work based issues................................................................................8
P2.2 Communicate in a variety of styles and appropriate manner at various levels...................8
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P2.3 Effective time-management strategies...............................................................................10
TASK 3..........................................................................................................................................11
P3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...........................................................................................................................................12
3.2 Analysis of team dynamics..................................................................................................12
3.3 Alternative ways to achieve team goals and objectives.......................................................13
TASK 4..........................................................................................................................................14
4.1 Tools and techniques for developing solutions to problem.................................................14
4.2 Developing appropriate and effective strategies for resolving issues related to labour
turnover......................................................................................................................................15
4.3 Financial as well as non financial impact of business strategies on a business concern.....16
CONCLUSION..............................................................................................................................17
REFERENCES..............................................................................................................................18
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INTRODUCTION
Skills acts as an one of the most important element within a person overall personality in
this today fast paced developing society (Tran, 2015). It has been seen in each and every
business concerns despite of their size and scope that they perform their common motive such as
growth and enhancements. In this present scenario, employability skills concepts are discussed in
a formative manner which further lead towards growth and development of an organisation. It is
mainly a long-term decision which is levied on workers along with other related individuals who
are linked with business concerns in some manner. Skills are utilised to effectively determine an
individual overall skill and evaluation of any kind of further which is required to be undertaken.
In these report formative discussions has been made on Travelodge hotels, which is one of the
leading and growing business sector within hospitality industry by having around 500 hotels
situated within United Kingdom. This report discusses skills of an individual along with
numerous set of self responsibility that will benefit in performance management. Along with
these smart techniques has been mentioned in this report. Lastly concept of motivational skills
which will help in improving performance quality of an individuals are also been covered in this
present report.
TASK 1
1.1 Developing a set of own responsibilities and performance objectives
In order to develop self responsibilities in a developing way it is essential for an individual
to evaluate skills in best effective manner. Knowledge and skills of individuals can be increased
with the help of continuous interactions with qualification and outside environment. I chosen
smart techniques in order to conduct my personal evaluation as Travelodge manager with the
help of this I can easily able to conduct my personal evaluation along with proper understanding
of my formative responsibilities and rules. Mentioned below there are some roles and
responsibility which is required to be undertaken by me as assistant manager:
Indulging employees or subordinate in decision making process
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Employees acts as an one of the most crucial part in any organisation as to conduct overall
functionality in a best effective manner. By being A assistant manager it is my basic
responsibility to take formative suggestions from subordinates in the decision making process
with the help of which I can able to increase sense of motivation and satisfaction within them.
Evaluating performance of subordinates
One of the most important responsibilities which are required to be accomplished by me is
proper examination and evaluation of my subordinates’ performance. With the help of this I can
able to understand the area in which proper training are required to be provided.
After effective determination of my own responsibilities and rules it has been found by me
that self management take lot of effort and is a complicated process. Further it is required by me
to focus on accomplishment of objective and goals in a particular period of time. SMART
techniques are important for each in every organisation with the help of which productivity and
profitability can be increased. There are different type of essential duties and roles of an
organisation such as decision making, planning, problem solving and more. Appraisal system in
relation to this is one of the most essential processes with the help of which compensations are
provided to improve ways that include job rotation; promotion etc. With the help of these
objectives which is an integral element of SMART format relationship management can be built
in a well effective manner:
Performance objectives
Objectives play a key essential rule with the help of which evaluation of performance can be
done in a best effective manner (Trought, 2017). It is required by each and every business
concerns to formulate objectives in order to achieve the targets in a specified period of time.
Thus, as a Travelodge manager proper setting of objectives along with analysis and Critical
evaluation are required to be done by me as per according to my strength and weaknesses.
Mentioned below there are some of the objectives which is required by me to be accomplished:
 Increase and improvement in my communication and decision making skills
 Development of effectiveness within time management and leadership skill which is
required by me to increase and improve expertise level with the help of which I can
further able to explore and grab opportunity available in current market
With help of the above mentioned tools in technology I can able to set my goals and
objectives and can further fulfil them in a timely manner. Along with this I can able to
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effectively evaluate my strength and weaknesses with the help of which I can maintain formative
relationships with employees.
1.2 Evaluation of self-effectiveness based on predetermined objectives
In order to increase self effectiveness it is required by an individual to effectively
consider their own skills and traits. With the help of decision making process individual can lead
towards better enhancement in their skills. Decision making skill is mainly utilised to arrive at a
conclusion with the help of which effective outcomes can be received in order to perform a work
in a best effective. In order to effectively understand a situation different types of tools and
techniques are chosen by me. With the help of these techniques I can easily able to develop and
improve my skills with. Further it helps me to increase my effective performance towards hotel.
In context with organisation individual appraisal system has been adopted by me for my own
evaluations. With the help of which I can examine the skills that are required to be modified with
the help of the significant tool I can able to improve my skills along with satisfaction level.
According to the examination it has been found by me that my communication skills are rated in
an average margin that requires certain set of modifications. For this I decided to take personality
development classes in order to develop my overall soft skills. With the help of this I can easily
able to enhance my communication skills which helps to maintain healthy relationships within
travelodge environment. In addition with this it has been required by me to manage my time in a
well effective manner as to accomplish my task in a time frame. One of the most important
techniques that have been adopted is performance appraisal and rating with the help of which I
can provide ranking and other benefits. With the help of all above techniques I can able to
perform my Roles and responsibilities in a best effective manner and can ensure high end
productivity.
1.3 Recommendations for improving effectiveness.
Professional Skills Current level of
development
Example Ways of improving
Communication Average Communication goes
with an fair rate but it
encounters with some
With the help of
formative personality
development classes
along wit regular
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of the certain barriers. seminars in order
increase soft skill
development.
Leadership Below Average With the help of this I
can effectively able to
lead individuals
towards
accomplishment of
project in best effective
manner but find it hard
to deliver that on exact
period of time (Clarke,
2018).
Leadership skill is
required by me to be
more developed. For
this it is required by me
to take regular
feedbacks from
subordinates.
Time management Poor It is a major issue as it
lead towards not
spending my spare time
with family and friends.
Time management
skills can be effectively
improved with the help
of communication,
technology and
innovation. With the
help of proper time
management all these
skills can be effectively
achieved.
Technology Skills Average There are different
types of factors in
which many employees
lacks. Some of that
include, online data
base transmission, file
saving, data sharing.
It is required by me to
take computer language
courses for 4-5 months
weeks. As this will help
me to upgrade my
technical skills.
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All these skills will effectively able to help me in enhancing my along with employees
skills. In addition with this with the help of these skills cost reduction and enhancement in
company goodwill of organisation. Travelodge main motive is to offer qualitative services to
their customers.
TASK 2
P2.1 Solutions related to work based issues.
Problems is an ongoing process in an organisation that impact of their overall
functionality. It is important for managers to effectively solve critical issues in best effective
manner. Some of the major problems that is facing by Travelodge is differentiation in the process
of thinking of employees along with the manner in which they perform their functions. Mention
below there are some key steps with the help of which proper evaluation and resolvent of
problems can be done:
Problem:
 In Travelodge employee tends to be unsatisfied which lead towards increase in labour
turnover.
 Lack of formative communication and insufficiency in technical skills are some of the
factors that lead towards creating many obstackes for company.
Analysing the issue: First and foremost step is to make proper evaluation of actual issues that
has been faced by hotel employees.
Finding solutions: After the evaluation of problems it is required to find formative issues, By
being a manager it is required by to take sessions and form team in order to increase overall
efficiency of both employees and organisation.
In addition with this proper implementation of strategies related to communication is
required. Along with it regular training sessions where technological measures are provided. It
will help in retainment of employees for long period of time.
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P2.2 Communicate in a variety of styles and appropriate manner at various levels.
Communication is one of the key essential element (Esa and Hassan, 2015). In relation
with hospitality sector it is important for individuals to develop soft skills in order to increase
their efficiency. It is necessary for Travelode employees to take advantage of different types of
communication sector which is described below:
Verbal: It is an oral form of communication within which managers provide formative
instructions to their employees.
Non Verbal: This form of communication include sign language and written methods.
Non verbal form of communication is considered as more effective against verbal
Formal and Informal Feedbacks: In this feedbacks can be taken form past as well as
form existing employees. Travlodge managers take advantage of strategies through which they
get feedbacks in relation to hotel ambience, services qualities and more.
Letter
To,
Senior Manager
Travelodge Hotel, London
22 May, 2019
Respected Sir,
After conducting overall evaluation it has been analysed that there are three major issues that
affect Travelodge efficiency that include, deficiency in manpower, effective communication and
labour turnover. Thus, in order to resolve these issues in best effective manner it is required to
provide proper training scissions. Along with this timely monitoring of activities and proper
communication strategies help in building formative relationship in between organisation and
employees.
Travelodge Hotel
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To: All Staff Members
From: Manager
Date: 22 May, 2019
Subject: Issues faced by hotel
As per the formative evaluation it has been evaluated that Travelodge faces different types of
issues that impact on hotel profitability. Therefore, Memo is formulated in order to generate in
order to state issues that has been faced by employees in addition with this skill deficient are also
mentioned with the help of which employees can get more developing opportunities in order to
improve their skills. Lastly, with the help of numerous form of non-monetary and monetary
benefits satisfaction and moral of employees can be fulfilled.
P2.3 Effective time-management strategies.
Time management is the basic requirement of each and every business entity mainly in
the sector of tourism. According to this, it is the basic responsibility of company manager to
maintain a formative balance in between the task (Jacobone and Moro, 2015). With the help of
this business organisations can easily able to formulate best effective strategies which further
helps on managing individual performance. Mentioned below there some key essential time
management stated:
Prioritising workload of employees: It is one of the most important step. As in this task
are allotted to individuals as per according to their task and efficiency. With the work of
prioritising of task managers can effectively able to accomplish their objectives in best effective
manner.
Setting objectives: This is one of the basic essential step in order to get desirable results.
With the setting objectives organisation can gain greater efficiency. Objectives acts as an key
essential factor with the help of which managers can easily able to analyse present as well as
future opportunities.
Making and keeping appointments: It is a systematic record with the help of which daily
basis activities are mentioned as per according to timeline. In addition with this, it also benefits
in accomplishing task as per according to perfect time frame (Guilbert, 2016).
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Work steadily rather than erratically:While in the process of activities performance it is
important for managers to avoid any type of chaos in addition with this it is required to be
consider that work will accomplish within a perfect period of time in a steady pace. With the
help of clear and calm manner achievement of objectives and goals can be effectively
accomplished.
Time for learning:In order to gain more competencies it is important for an individual to
continuously learn new practices with the help of which task can be achieved with higher
efficiency. Managers holds the duty to offer proper and appropriate time period of training to
their employees as to develop their efficiency.
Reliable estimate of task time: It is the ending step in a time management in which
proper evaluation is required to be done if allotted time of training was not that much efficient.
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TASK 3
P3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.
With the help of Belbin theory manager of Travelodge hotel can effectively able to
understand formative roles along with responsibilities in order to perform a task or a project in a
best effective manner. Belbin theory is further classified intro three broad groups which are
described below in descriptive manner:
People oriented roles: Roles with this are sub divided into three main categories that
include:
Coordinator: They are those individuals who have responsibility to manage positive and
healthy environment with a workplace which further helps in formulating smooth and work
effective coordination.
Team worker: They are those personnel’s who holds the formative responsibility to provide
support to the entire team through the process of task performance.
.Resource investigator: They are those individuals who are authorized to offer all the basic
and required needs through the process of task performance.
Action-oriented role: They are the persons those who perform the role of goal formulation
along by accepting numerous challenges in order to emerge as a role models for subordinates
(Sulphey, 2015).
Implementer: In this role individuals take initiatives in order to stay one step ahead from
others in order to accomplish goals and targets in best effective manner.
Finisher: This is one of the most essential role in which mistakes tends towards reduction
through the process of activities as to accomplish best effective outcomes.
Thought oriented roles: This is an essential role in which utilization of new and innovative
Plant: They are those people who are authorized to generate and develop different types
of advanced and innovative ideas in order to accomplish a task.
Specialists: It include those personals who get specialisation in a particular task or hold
an excellent set of knowledge
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3.2 Analysis of team dynamics.
Team dynamics is considered as a one of the most essential element that includes
numerous steps. Mentioned below there are four steps that are included in Tuckman theory:
Forming: This step is the first step that takes place in a group development. In this steps
workers are totally depend on their leaders and managers within travelodge in order to receive
best effective support as well as guidance from them.
Norming: It is the second steps within which workers get to know each other that lead
towards bringing communication that stimulates generation of thoughts and ideas in between
each other (Parasuraman and Prasad, 2015).
Storming: In this thrid stage individual mainly focus on improving their personalities
which stimulates them to come out from a comfort zone. Storming stage is also considered as an
conflict stage.
Performing: In this stage individual works perform their functions with high end
efficiency. Along with this in performing stage individuals within travelodge develop their own
personality in order to perform a work in a personalized way.
Adjoining: It is a last stage in which team get disbanded and dissolve after completing a
task or a project. In this stage organisational restructuring occurs within Travelodge.
Thus with the help of these stages managers of travelodge and effectively able to form
team and can get best result as per according to predetermined objectives. With the help of these
stages managers can not only able to increase organisation productivity but can also able to
ensure employees efficiency which helps them to further gain more developmental opportunity.
3.3 Alternative ways to achieve team goals and objectives.
In order to achieve goals and objectives it is required to adopt numerous methods with the
help of which accomplishment of this can be successfully achieved. As to achieve goals and
objectives in a effective manner. Managers are required to considered different types of
alternative methods in order to perform a task:
Setting standards
HR manager holds a responsibility to state standards according to the performance of a
business concern. Travelodge employees can take advantage of standard with the help of which
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they can effectively evaluate what is required to be achieved and within what period of time. By
doing this they can able to easily access their goals in targets in a timely manner (Ravenscroft
and Luhanga, 2015).
Innovation
It one of the most essential factors in which efficiencies of organisation and individuals
productivity can be remarkably increased. In order to bring innovation in a workplace managers
are required to recruit fresh talent within organisations. This helps in generating new ideas and
thoughts.
Effective communication
Communication is a bridge within an organisation that creates a link between company
high level management to low level individuals. Thus, it is the basic responsibility of Travelodge
manager to adopt different types of Strategies and methods with the help of which they can
accomplish organisation objectives in best effective way (Sulphey, 2015). Along with this
managers are require to consider communication policies within workplace with the help of
which they can understand requirement of each in every employee this will it towards high end
productivity
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TASK 4
4.1 Tools and techniques for developing solutions to problem.
Labour turnover is one of the major factors that lead towards creating numerous issues
and problems within an organisation workplace. It has been seen that Travelodge faces labour
turnover that will drastically impacts on their organisational culture. Thus, it is the basic
responsibility of manager to use effective Strategies and policies with the help of which they can
retain their employees for long term and further reduce labour turnover. Regarding to this
managers are required to provide proper and timely training to their employees in order to
increase motivation level among them. Managers of Travelodge are required to timely monitor
that employee’s performance and provide related appraisals to them. This will help them to
retain the workforce for long timely manner. Managers can also take advantage of brainstorming
sessions with the help of which they can extract best out of their employees via ideas and
thoughts. Mentioned below there is other key approach that may be applicable in this present
scenario:
Trial and error method
Trial and error method includes selecting and issue from numerous set of issue and apply
the best one in order to solve a problem in an effective manner (Tsitskari, 2017). Thus managers
are required to consider trial and error method as with the help of this managers can easily able
to resolve numerous issues of Hotel. It is required for them to offer appropriate training and
development sessions such as logical and analytical solutions in order to increase employee’s
knowledge. With the help of this hotel can able to gain more effective outcomes.
4.2 Developing appropriate and effective strategies for resolving issues related to labour
turnover.
Labour turnover is related to the rate at which workers within an organisation leaves the
company. This problem has been faced by Travelodge hotel. Thus, it is the basic responsibility of
Hotel manager to calculate and examine people those who leave the organisation in a particular
period of time. For this they are required to understand the actual reason for labour turnover.
There are some of the basic factors that lead towards high rate of labour turnover that are
discriminatory working conditions, low wages rate, and healthy working environment, ill- legal
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practices and more. Thus, with the help of different methods this problem of labour turnover can
be resolved. Some of those measures are mentioned below:
Time Scale
This is termed as a specific measure with the help of which managers can able to accomplish
their task in a particular period of time. With the help of this strategy managers can allot work to
their employees as per according to the time scale. It will help them to improve their efficiencies
and working productivity. This will further lead towards improving working culture of hotel. It
will automatically help employees to increase their compatibility.
Critical path analysis
This is a cost-effective technology with the help of which goals and objectives can be
accomplished in a timely manner (Critical Path Analysis. 2018). With the help of this managers
identify different ways to perform work this well increase brainstorming activities. In addition
with this with help of critical path analysis Travelodge manager can able to examine the project
in many different ways. Thus, with the help of the strategies managers can resolve any issue
within organisations in a best effective way.
Mentioned below there is an effective strategies that can be considered by Travelodge manager:
Offer fair pay
Wages and salaries are considered as an one of the most essential factors with the help of
which employees can be retain for long period of time. With help strategies manager can able to
examine employees’ decisions. As per a survey it has been evaluated that 95% of employees
consider basic salary as an essential element that affect any individual decisions. Within
Travelodge it can be said that managers are required to consider equal pay strategies as with the
help of that they can easily able to motivate their employees. It will lead towards promoting long
term employee retention within hotel.
4.3 Financial as well as non financial impact of business strategies on a business concern.
It is important for Travelodge to take advantage of different type of approaches and
policies in order to increase their efficiency. It is required for Hotel to use strategies in a best
effective manner so that pre determine objectives can be fulfilled. Moreover, with the help of
strategies manager can easily able to decrease labour turnover and can take advantage of
numerous communication ways with the help of which they can generate more profitability for
Hotel. Travelodge take advantage of a policy in which their managers treat each and every
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employee in equal and fair manner and pay them as per according to their skills. With the help of
this monetary benefit Hotel can able to increase productivity of both employees and organisation
which will simultaneously towards higher profitability of Hotel. Along with this Travelodge also
take advantage of non monetary benefits in order to increase moral of their employees it also
helps in increasing sense of belongingness within employees (Yang, Cheung, and Fang, 2015).
All these strategies help Travelodge to increase motivation in their employees which lead
towards retaining them for long term. Further, it is the basic responsibility of manager to provide
effective training and development programs with the help of which employees can increase
their expertise which will help Hotel to produce better qualitative services for high profitability.
CONCLUSION
As per the above mentioned report it has been concluded, that both skills and knowledge acts as
a one of the most essential characteristics in a person personality. It is required for an individual
to continuously focus on improving their skills in order to achieve goals and objectives whether
it is personal or professional in a specific period of time. Skilled and motivated employees are
one of the most essential assets in an organisation. Thus, it is the basic responsibilities of
managers and leaders to offer training and development programs to them as to increase their
expertise. In addition with leader is one of the most essential factors that have certain set of
responsibilities which is to encourage and motivate employees towards better. All these factors
work in a combine way towards increasing growth and development of an organisation and help
them to gain more competitive image and profitability in a Marketplace.
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REFERENCES
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