Role of Employee Benefits Programs on Productivity of UK Hospitality Industry

RESEARCH PROJECT
Role of employee benefits programs on
productivity of UK hospitality industry

Contents
Topic: To determine the roles of employee benefits program and their impact on the productivity
of hospitality industry......................................................................................................................1
INTRODUCTION...........................................................................................................................1
Research Aim and Objectives .....................................................................................................2
Research Questions......................................................................................................................2
Research Rationale ......................................................................................................................2
Problem Statement ......................................................................................................................3
CHAPTER 2....................................................................................................................................5
LITERATURE REVIEW ...............................................................................................................5
To identify the roles of employee benefits programs in encouraging employees towards their
work within Hilton Hotel.............................................................................................................8
To examine the different types of employee benefits offered to workforce of Hilton for
improving their productivity......................................................................................................10
To discuss the challenges faced by Hilton while offering employee benefits program to
employees..................................................................................................................................12
Chapter 3: Research Methodology.................................................................................................15
3.0 Introduction..........................................................................................................................15
3.1 Research philosophy............................................................................................................15
3.2 Research approach...............................................................................................................15
3.3 Research strategy.................................................................................................................16
3.4 Research method..................................................................................................................16
3.5 Data collection methods.......................................................................................................17
3.6 Data analysis methods..........................................................................................................17
3.7 Sampling..............................................................................................................................18
3.8 Ethical considerations..........................................................................................................19
3.9 Research scope and limitation.............................................................................................19
3.10 Conclusion.........................................................................................................................20
REFERENCES..............................................................................................................................21

Topic: To determine the roles of employee benefits program and their impact on the
productivity of hospitality industry.
INTRODUCTION
Running a business and managing the functions of workplace employees are important as
they contribute to work and support to managing the activities. To have skilled and talented
employees could be an opportunity for organization to grow their business and attain higher
productivity (Li, Bonn and Ye, 2019). It is important for an organization to identify the issues
pertaining to the business environment and suggest options which can be used to resolve the
issues. Human resource management has a major role as it identifies the vacant position and
recruits skilled and talented people who can work flexibly and support them to manage their
functions properly. The HR management receive feedback time to time as to what issues they are
facing, then provide the optimum solution with benefits that could help to retain employees for
long periods of time.
There are various employee benefits that could be provided to employees that could help to
develop organizational productivity. It is important for management to run the different types of
employee benefit programmes that can influence employees and motivate them to work
continuously. To understand the role of employee benefits programs in the productivity of the
UK hospitality industry, Hilton Hotel has been selected as one of the leading multinational
hospitality industries in the UK, providing rooms, accommodation, and food services to its
customers that influences the number of people and gets work done. It is important for an
organization to identify the issues faced by employees and make efforts to solve them to run the
business effectively.
The researcher will use quantitative data by conducting primary as well as secondary
research. Formulating regulations in relation to employee benefits could be more effective as it
brings changes in existing performance and provide formal benefits that can help to develop
organizational performance (Asadi, and et.al., 2020).
Hilton Hotels is a leading global brand organisation in hospitality industry, was founded
by Conrad Hilton. There are more than 584 Hilton Hotels & Resorts properties with 216,379
rooms in 94 countries and territories across six continents. The brand is targeted at both business
and leisure travellers with locations in major city centers, near airports, convention centers, and

popular vacation destinations around the world (About Hilton Hotel,. 2022). The managers of
such hotel understand the needs and wants of their employees and provides benefits that can help
to regulate the business. The current research report covers aim and objectives, research scope,
literature review, and research methodology that can help to develop the understanding and skill
properly.
Research Aim and Objectives
Research aim
To determine the roles of employee benefits program and their impact on the productivity
of hospitality industry. A study on Hilton Hotel UK.
Research objectives
 To understand the concept of employee benefits program within hospitality industry.
 To identify the roles of employee benefits programs in encouraging employees towards
their work within Hilton Hotel.
 To examine the different types of employee benefits offered to workforce of Hilton for
improving their productivity.
 To discern the challenges faced by Hilton while offering employee benefits program to
employees.
Research Questions
 What role do employee benefits programmes play in motivating employees to deliver a
high quality service within the hospitality industry?
 What types of employee benefits are offered to employees of Hilton Hotel UK to improve
motivation & productivity?
 How effective are employee benefits programmes at achieving their stated goals?
Research Rationale
The main rationale of doing the study is regarding the role of employee benefits in
developing organizational productivity and performance. This is important to organization to run
the employee benefits programmes that can help to develop the organizational performance by
influencing number of customers in hospitality industry. This report is done to assemble in-depth
information about the concept of employee benefits within an organisation. It has been seen that
employees are important assets for the business industry as they understand the goals and

contribute to managing the functions. This report focuses on carrying out roles performed by an
employee benefit program to encourage the workforce to do their assigned work, and can help to
develop organizational productivity. The report will help to attain personal as well as
professional goals. With respect to personal perspective, researchers will gain knowledge about
motivation and inspiration which is necessary for individuals and support to manage all the
functions (Sun, Lee, Law, and Zhong, 2020). Moreover, professional skills in the form of getting
roles in employee benefits programs benefit in improving organizational productivity. This will
help to attain the goals by collecting information and data properly.
Problem Statement
The major problem identified in the current report is that there are a number of
employees working in the workplaces, who identifying their needs and expectations in the
context of benefits is quite difficult. The employer of each organization should identify the needs
and provide various benefits which can help to develop the organizational performance. The
individual should have proper information and data regarding employee issues that affect
organizational productivity negatively.
Dissertation Structure
Chapter 1: Introduction – This chapter has introduced the topic for the study and
provided a clear scope and problem statement together with a series of research questions that
allows the study to achieve its stated aims. The current topic of research is to identify the roles of
employee benefits programs and their impact on the productivity of the hospitality industry,
where to Hilton Hotel is used to explain and help to manage all the functions. The researcher will
determine the aims and objectives, rationale, problem statement, and structure that develop the
understanding effectively (Waqanimaravu, and Arasanmi, 2020).
Chapter 2: Literature Review – The literature review is the chapter which consider
information regarding topics and objectives that are prepared by researchers in order to manage
functions. This chapter has introduced the topic for the study and provided study by containing
all objectives. The current research is about identifying the roles of employee benefits programs
and their impact on the productivity of the hospitality industry, where objectives were answered
by gathering information and data properly. It is important to each organization to evaluate the
reason for employee turnover and bring changes in their workings that could help to retain the
employees for long periods of time.

Chapter 3: Research Methodology – The methodology is the selection of the best
method and option out of many that could help to develop the understanding and skills of a
researcher by analysing information. This chapter has introduced the research methods by
explaining different types of methodology while conducting the research as it helps to take the
right action. Currently, the report is explaining the roles of employee benefits programs in
improving organizational performance.
Chapter 4: Results and Finding – Chapter 4 is related to finding the results by
preparing charts and tables that can help to obtain the information effectively. This chapter has
introduced the topic for the purpose of finding results on the basis of collective data. Once
literature review and methodology has been done, then the next phase is results and finding by
using primary as well as secondary methods that can help to attain higher performance and
productivity. The researcher will use a questionnaire under primary research and literature
review will be used under a secondary method that supports managing the functions and
activities effectively (Alam, Hassan, Bowyer, and Reaz, 2020).
Chapter 5: Conclusion and Recommendation – This chapter relates to concluding
information which states overall plans and strategies used by companies to improve their
performance. In relation to the current report, the conclusion part will help to explain the
information regarding how roles of employee benefit programs influenced people to attain higher
performance and how it could influence them to retain staff for long periods of time.