Impact of Training and Development Programs on Employee Performance (Doc)

Research Project

Table of Contents
RESEARCH PROPOSAL...............................................................................................................1
Background of the study.........................................................................................................1
Aim and Objectives................................................................................................................1
Research questions.................................................................................................................1
Importance of the study..........................................................................................................1
Gantt chart..............................................................................................................................4
RESEARCH REPORT....................................................................................................................5
ABSTRACT ....................................................................................................................................5
CHAPTER 1- INTRODUCTION....................................................................................................5
1.1 Purpose of the study.........................................................................................................6
1.2 Development of research questions..................................................................................6
CHAPTER 2 - LITERATURE REVIEW.......................................................................................7
2.1 Introduction......................................................................................................................7
2.2 Concept of training and development programs on employee's performance.................7
2.3 Theories and models of staff training ..............................................................................8
2.4 Importance of training and development programs within Hilton Hotel, London...........9
2.5 Effectiveness of developmental programs helps to raise overall performance of Hilton
Hotel, London.......................................................................................................................12
2.6 Conceptual framework...................................................................................................13
CHAPTER 3 - RESEARCH METHODOLOGY..........................................................................15
3.1 Introduction....................................................................................................................15
3.2 Research union...............................................................................................................15
3.3 Research philosophy.......................................................................................................15
3.4 Research approaches......................................................................................................16
3.5 Research design..............................................................................................................16
3.6 Data collection methods.................................................................................................16
3.7 Data analysis ..................................................................................................................17
3.8 Sampling.........................................................................................................................17
3.9 Ethical considerations.....................................................................................................18
CHAPTER 4 - ANALYSIS OF DATA AND INTERPRETATION OF RESULTS....................19

4.1 Introduction....................................................................................................................19
Interpretation........................................................................................................................25
CHAPTER 5 – RECOMMENDATIONS &CONCLUSION........................................................27
5.1 Conclusion......................................................................................................................27
5.2 RECOMMENDATIONS...............................................................................................27
5.3 Limitations of the research.............................................................................................28
5.4 Future scope study..........................................................................................................28
REFERENCES..............................................................................................................................30

RESEARCH PROPOSAL
Background of the study
Training and development programs have their own importance within businesses
especially in hospitality industry that it helps to manage and improve overall performance of
firms effectively. There are so many companies using such programs in order to raise their
production and profitability. The project is based on analysis of effectiveness of training and
development programs in raising employee's performance within Hilton Hotel, London.
Aim and Objectives
Aim:
To analyse the impact of training and development programs to improve employees
performance - A case study on Hilton Hotel, London.
Objectives:
 To analyse importance of training and development programs within Hilton Hotel,
London.
 To evaluate impact of training and development programs on employee's performance.
 To determine effectiveness of developmental programs in raising overall performance of
Hilton Hotel, London.
Research questions
 What is the importance of training and development programs within Hilton Hotel,
London?
 What are the impacts of training and development programs on employee's performance?
 How effectiveness of developmental programs helps to raise overall performance of
Hilton Hotel, London?
Importance of the study
It is analysed that competition is raising in today's world especially in hospitality industry
that some certain strategies and plans are required by firms in order to compete each other in the
market. Training and development programs are one of them which helps business to improve
performance of employees to provide better services to customers. There are so many businesses
providing similar services that it is depended on quality of products and services that attracts
customers towards brand.
Review of the literature
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Literature review is an important part of investigation that it consists of discussions about
different theories and models to support the study of topic effectively. This section helps to
provide answers for the questions of research. Information and data presented in literature
section includes literary scholars and authors. It can be also described as a summary and
consolidation of all related journals, articles and books based on a particular topic in order to
accomplish aim and objectives in thematic and systematic manner. In this part, information will
be collected based on the impact of training and development programs to improve employees
performance in order to analyse and generate key findings.
Training is a program that helps businesses and employees to learn specific skills and
knowledge to improve their performances in current roles and responsibilities. On the other
hand, development is more expansive and focuses on growth of employees in terms of future
performance rather than immediate job roles. The main objective of training and development
program is clear to provide skills and knowledge that is required to perform better in individual
jobs.
Organisations are now focusing on such programs to provide quality services to their
customers which is done by improving skills, attributes, behaviour and knowledge of workers.
This helps to enhance brand reputation by delivering satisfactory services to clients that also
makes them loyal towards firm. There are several benefits of training and development programs
to a business such as it helps to enhance job satisfaction, moral among workers, motivation,
efficiencies in process, capability to adopt new methods and technologies, innovative products
and strategies and reduce workers turnover. It is also a broad term which covers multiple kinds
of worker learning. This helps to learn various things which enable to improve and develop
performances.
Research methodology
It is a process used in research in order to analyse, select and determine information and
data regarding study. One of the crucial benefit of research methodology is that it helps to
evaluate validity and reliability of investigation to understand the procedures.
Research philosophy: The sections helps researcher to discuss the topic in great details.
There are four types of philosophies available for investigator such as interpretivism, realism,
positivism and pragmatism. For the present case study, researcher used positivism philosophy.
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Research approach: Approaches helps to accomplish aim of the research. Deductive,
inductive and abductive are three types of approaches available for researcher that can be used
according to the scope and nature of investigation. For the present case study, researcher used
inductive approach effectively.
Research design: Design deliver some general answers to the research question in which
strategies and plans has an important role in order to analysis and collect information and data
effectively. Descriptive design is used by researcher for the present case study.
Data collection: It is a process of collecting information and data for the research.
Primary and secondary are two methods available for researcher to gather info regarding
investigation topic. Primary data collection method is used by researcher in order to collection
information from various participants.
Sampling: Probability and non-probability are two effective methods of sampling in
which participants are involved to provide their contribution in investigation in order to
accomplish desired outcomes. For the present research, simple random sampling method is used
by researcher effectively.
Validity and Reliability: This section is very important in which the researcher addresses
reliability and validity of investigation in concise manner in order to conduct a valid and reliable
research that helps to generate positive results.
Timeline
Activity
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Gantt chart
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RESEARCH REPORT
ABSTRACT
The investigation analyses the significance and effectiveness of training & development
programs to develop and improve employees performance. This study includes strategies, plans
and programs managed by firm to improve their performance. Main goal of this study is to
analyse and find out factors that are related to training and development programs in order to
measure its effectiveness within business. It also includes process, techniques and description of
important points to be added in research in order to determine need of developmental programs
effectively.
CHAPTER 1- INTRODUCTION
Hilton Hotels and resorts is a global brand provides full services of resorts and hotels.
The firm was founded by Conrad Hilton and at present there are more than 570 hotels and resorts
of Hilton in 85 countries and territories across six continents. Many luxury services are provided
by firm to their customers especially who book directly through channels of Hilton receives
exclusive discounts and amenities such as digital check-in, free Wi-Fi, key less entry and ability
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Illustration 1: Hilton Hotels in United Kingdom
(Source: Popin, 2014)