Employee Engagement, Training and Development in Human Resource Management
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The report discusses employee engagement theories and strategies, training and development programs, and employee voice strategies in HRM. It emphasizes the importance of building a positive work environment and improving productivity. The report is based on TESCO, a retail company in the UK.
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HUMAN RESOURCES MANAGEMENT
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Executive Summary The present report has discussed aboutemployee engagement methods and theories that will helpcompany in building connection with worker as well as improve firm production. Along with this,it has also described about importance of training and the way it helpcompany and workers.
Table of Contents Executive Summary.....................................................................................................................2 INTRODUCTION...........................................................................................................................4 MAIN BODY..................................................................................................................................4 Presenting theories and strategy related to employee engagement...........................................4 Presenting employees voice strategy.........................................................................................6 Training and development..........................................................................................................8 Recommendation.......................................................................................................................10 CONCLUSION..............................................................................................................................10 REFERENCES................................................................................................................................1
INTRODUCTION Humanresourcesmanagementisdefinedasstrategicapproachthathelpsthe organization to gain competitive advantage by maintain the employee of the company. Along with this, it is one of themostimportant department ofthe organization that contributes in solvingcompanyissues aswell as keep themsatisfied.Moreover,it hasbeen design in orderto get maximum humanemployee performance in serviceandallow organization to chive organizational goals in limited frame of time. The present report will be based on TESO which is one of the biggest retail company of UK with the headquarter in England. In addition to this, present report will discuss humanresource strategy that contributes in increasing employee engagement with their advantage and disadvantage. Furthermore, it will also analyse abouttraining and development need in the company and the way it helpsin enhancing performance of employees andemployers. Lastly,it will throw light on thecommunication approach that will benefit employees. MAIN BODY Presenting theories and strategy related to employee engagement It is one of the most important function that need to be followed by HR department so that it can increase company productivity as employees are key resource of organization. Along with this, it is crucial to implement models and strategy as it aims to improve the quality of work and ensure job satisfaction and buildpositiveenvironment within the organization (Akinwale, 2019). Moreover, there are various employee engagement theories thathelps in building motivation of subordinates. Although models and theories are applied according to the size of the organization such as small or large. The fundamental principle of employee engagement revolves are four principle such as capacity to connect with workers by conducting training anddevelopment or throughcollaboration.The anotheraspectis reason to engage like respect, appreciation as well as to build alignment between the individual and company. Maslow's Model Abraham Maslow hasintroducedthe theoryof humanmotivation andit was basedon the needs of an individual. According to this theory the human needs are comprises five tier model. Italso stated that motivationincreaseifany offive basicneedhas been fulfilled (Barreiro and Treglown, 2020). Alongwith this, it is consisted ofphysical,social, safety, self regularization as well as esteem.According to Marlowthe more these needsare fulfiller the
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more motivatedthe person will beandit will work hardertowardscompany.It also determines thatwithoutsatisfying these needs an employee will not engage as on the basic levelajob securityanddailylivingwageis needed.Although employees also needs a senseof belongingnessas well as itwanttheirwork to beappreciated (Bibi, Ahmad and Majid, 2018). Thus, organization should conduct reward and reorganizational award like perks andcertificatein order tomotivateworkers.Also, for growing employeestraining and development programme need to be organized so that it can develop new skill that contributes in increasing progress. Thus,human resource management should look after the needs of the employees in order to build engagement with them by increasing their morals. Strategy for employee engagement Connecting with core values One of the most common strategy thatcan be used by organization such as upholding the core values that will explain employees what are required from them and what truly matters to the team as well as the ideas that will contribute in success of company. In addition to this, Tesco isvery big organizationwith various employeessoit needto consideredthem as part of company in order to build sense ofbelonginess (Boon and Lepak, 2019). However,if employees feel appreciated it helps in increasing their moral as well as build healthy relation with them. For example Amazon in order to engage with their employees use communication strategy such asboth seniors and subordinate can easily share their thoughts and idea that help them in connecting with them. Although TESCO need to promote corevaluesto theentire team as it will contribute in building positive work culture as well as encourage subordinates to form an emotional connection with company. Providing career opportunity: Most of theemployeesstay inthe organizationin whichit feelthatcompanyis truly invested in their career. Although providingopportunities to build theirgrowth skill allows them to beengage as well as keep themmotivated.Learninganddevelopmentprogramme helpsworkersin enhancing a s well asdevelopingskill and knowledge. However,Tesco needsto conduct more training programme asit will helpin engaging them (Haugen and Tønnessen, 2019). This initiativesnotonly build employeesbut allowmanager to know strength andweakness of candidates while working.In Amazonit organize training programme when there isany advancementin technologyas well asto improve theirskills.
One of the biggest advantage of this programme is it contribute in providing customer quality services. Recognizing top performer: Employees are more engaged when it feel their work is valuable to the company and it helps theorganization to achieveits long term goals. Showingworkerthatwork hasbeen appreciatedis asimple gesturethat contributes forcompany growth in longer time. Along with this, rewarding inn monetary and non monetary format is also important and this helps in fulfilling their needs (Kim and Lim, 2020). If employeesfeel that theyare morerespected by thecompany andother worker it help in boostingtheir motivation andengage with them effectively. Honest feedback:Thisstrategyis twofold andcreate a platformor system thatenables workers to share theirthoughtsand ideas.It should be in form of both positiveand negative so that employee can identify their strengthandweakness (Kornelakis, 2018).Although advantage ofpositivefeedback is itmotivate them to work hard and contribute in engaging with them. However, negative feedback will lower their moral and it will ruin relation with them. Presenting employees voice strategy It is one of thecommon strategy that is used by Human resource department in order to build healthy connectionwith employees as well astoimprove organizational performance. Along with this, it means by which workers can easily communicate with their senior and share their thoughts and ideas. It is used for knowing the views of employees and it contributes towards innovation,organizationalimprovementaswellasproductivity.Formostofthe subordinates this strategy contributesinincreasingtheirjobsatisfaction andprovidethem with greater opportunity (Kwon and Kim, 2020). Moreover, thisstrategy demonstrateimpact of employees contribution towards change in the organization. Some of the key principles for this strategy is that it should be in an integrated approach like in most of the company it use variouswaysto get feedback fromemployeebut it leadin developing feeling of isolation. Although such approach often lead into clashes,gaps rather than contributing to streamlined. Moreover,this strategy shouldallow organization to understand thebroad employee experience asit contribute in clear understanding of employees experience andbeing able to draw out key insightthatwill be effectivesharedandanalysed (Macke and Genari,2019).
Along with this,itshould be designed inpurpose full manner thathelpto deliver the organization’spurpose andgoals.There are various benefitsthatcompany can havefrom this strategy such as employee able to share their views and concern with an employer and its benefit are far reaching.Although by encouraging the team tosharetheir opinionit contributes in building healthy relation with them. It will help in driving innovation that will help company in providing their customer with great quality of services as well as to increase their productivity (McNulty and et.al., 2018). In addition to this, it will also providean early warning for emergency issues that help thecompany in making a road map to deal with the issues. Ifmanager of the organization take feedback form employee than it can easily identify the needs of training so it willcontribute in enhancing the skills ofemployees in effective manner. It alsoallows in building work engagement with the employees a this strategyallows them to share theirthoughts and ideas and properappreciation will help them in connecting with the company as well as building healthyrelation with them.Although employee voice is directly connected with organizational performance.Thus, this strategy will help business is drivingemployeeengagementthathelpscompanyinbuildingoverallprogressand productivity.Many business is adopting this strategy in order to increase employee motivation, well productivityandoverall business efficiency (Ngoc and et.al., 2021). It is a mixture of individual or collective channels such a speakingdirectly to their senior orviatheirteam leaders. So this strategy have mainly two function like it develop employee engagement across the business by allowing subordinates to share their ideas and opinions to be voice upward in aid of improving organizational function and productivity. For example:Amazonuse thisstrategy to engage withtheir employee physically and virtuallythat help inproviding theirworkerswith concern,suggestion as well as asking question on daily basis to leaders. The seniors reply directlyto theirsubordinates and solve their issues. Thus, it is very useful strategy that can be used by firm in order to build healthy relation withtheirsubordinates. AccordingtoAlbertHirschman’stheoryitdefinethat workerscando oneof thetowthing when they are not satisfied with the work eitherthey willleavethe companyorvoice their concernandtry towork through theirproblems. Although is also beneficial for employees as they can easily raise their issues thus it have much higher chance that it will stay with the company (Rasool and et.al., 2021). The company should monitor and evaluate their employees after taking training session or when implemented new
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rules and regulation that will allow in identifying that they are happy or not with company. In addition to this,feedback will also allow to solve their issues as well as for making changes in the company. Ifemployeescan share their thoughts and idea and feelappreciated in company then it helps in improving their commitment to working at the organization as well as to reduce their intention to leave. Training and development It is one of themost important part of company thatcontributes in increasing knowledge as well as building competitive advantage. Along with this, most of theorganization conduct this programme as it helps the firm in developing skills of the employees so that it can work hard andcontributesin success of company.Moreover, the organization that is working in competitive market tendto organizelearning programme so that it can improvetheirmarket performance as well as to accomplish organizational goals in limited frame of time. Although such programmes are demanded by employees in order to improve their career path as well as to learn new skills.There are various theoriesthat lead emphasize on training anddevelopment programme and provides alternative methods of training that can be used by firm. Theory of reinforcement: This lay emphasize on learning behaviour of a personand it suggestthatthelearnerwill repeat that behaviour which is attach with positive outcome or result. According to it training and development programme shouldbe aligned with company goalsandobjectives and a positive outcome will be expected with such programs (Sung and Choi, 2018). Although there are various method that is available by human resource practice related to training programme. Like rewards and appreciation that motivates employees to work hard. This theory suggest that rewardshouldbe in form ofbonus, perks, raiseand promotionas well as rewarding certificate after training activity will generate positive outcome. If it is done by manager them employee will show greaterinterestprogrammes held by company.Along with this, it will benefit both employee and organization by increasing their performance as well as productivity. Theoryof learning:It lay emphasized on learning intellectual skill such as it is found rare among the person. There are variousdifferenttype of learning such as informative, attitude, congnitive strategiesand motor skill. Along withthis, themain purposeoftraining is to develop or improve skill so that employees canwork hard andprovidequalityservices to customer.Although intellectual skill is very much important as it helpinbuildingleadership
qualityin an individual.Moreover, company shouldtake proper evaluation to the individual through test so that it come to know about their weak areas as well as strength. While training it need to beunderstandby manager thateach individual is different andhavedifferent learning style (Young and Joseph, 2018). Thus, it should make use of effective learning ideas so that employees can easily understand the perspective of training. In addition to this,one of themost commontraining theory issocial learningthat represent new view of learning that direct reinforcement cannot address all types of learning. Although this theory state that training programme do not address all learning types as there are some socialelements that cannot be taught (Kim and Lim,2020). Thus thosethingsare learned by learner through surrounding and that is known as observational learning and it is related to understandingdifferent human behaviour. This theory says that first learning is by observationsuch as an organizationthe environmentand surrounding playsa very important role so it need to be professional and it such a way that people learn from them. It also suggest that it is not necessary thatthere will be drastic change in behaviour after learning in all case. In addition to this, this theory also talk about mentalstate of learner such as ifany person is negative regarding any learningactivity then itwill not be able to concentrate and cannot be part of that learning process. Although mangers can make a positive impact of training by adding rewards and reorganization in the programme as it will motivate them to participateand build positive mental state.Thus,it allowsemployees to learn from their seniors and co-workers. (Kim and Lim, 2020) Moreover, there are various advantage that company willhavefromlearning programme such as it isboostorganizational productivity such as ifemployees arewelltrainedthat it providegoodservice to customerthat help in increasing their satisfaction. Along with this,trained employees tend to solve issues easily and effectivelythatcontributes in success of company. In addition to this, it also contribute inretainingemployees as it is one ofthe major challengethat have beenfacing by firm. However, if workers feel satisfied that organization is concern about their career can give themopportunity to excelthenittry to stickin thoseorganization and work honestly with them. It also helps in building sense of value within the company and foster loyalty as well as ultimate resulting in staff retention rate. sMoreover, it develops future leader for company as it play vital role in growth of company. Although leaders canbe acquiredthroughdirect hiringbutbuilding them within the
organization helps in increasing productivity of the firm. It is one of the most common tool for engaging theemployees adiminish theboredominworkplaceas well as create feelings of dissatisfaction and negativeworking habits (Ngoc Su and et.al., 2021).Although regular training can prevent workplace idleness andin turn will help businessesestablish regular re evaluation of their employees, skill and process. Thus, trainingprogramme is very crucial for both company and employee development and increase healthy relation between them. Recommendation Itis to be suggested to Tesco to make use on and offjob training as it will help them in connecting with employees effectively. Alongwith this, the most common approach to training is observe and copy and it is highly structured course. On Job training will allow newemployee to placedon a job andtaughtthem theskillsnecessary toperform it. Thiswill allow new joinersto know about thecorevalue ofthecompany as well as it will have idea about what is needed by them (Barreiro and Treglown, 2020). Whereas off job training will help the employees in things practically that will help them in learning to take responsibilities as well as increase their knowledge. In is to be recommended to Tesco that it should make use of employee voice strategy as it will help then in connecting withthe employee as well as build healthy relation with them. Along with this, it will help workers to share their thoughts and ideas that results in finding any innovative ideathat will helpcompany inincreasing their productivity. And this strategy will help in increasing moral of employees as well asdevelop engagement. CONCLUSION From theabove reportithas been concludedthat employee engagement is one of themost important aspect oforganizationthat helps inincreasingcompany productivity. Although thereare variousstrategythat can be usedby firmin order to buildconnection such as aligning goals as well as providing training and development programme.
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REFERENCES Books and journals Akinwale, O.E., 2019. Employee voice: Speaking up in organisation as a correlate of employee productivity in oil and gas industry: An empirical investigation from Nigeria.Serbian Journal of Management.14(1). pp.97-121. Al Karim, R., 2019. Impact of different training and development programs on employee performance in Bangladesh perspective.International Journal of Entrepreneurial Research.2(1).pp.8-14. Barreiro, C.A. and Treglown, L., 2020. What makes an engaged employee? A facet-level approach to trait emotional intelligence as a predictor of employee engagement.Personality and Individual Differences.159. p.109892. Bibi, P., Ahmad, A. and Majid, A.H.A., 2018. The impact of training and development and supervisor support on employees retention in academic institutions: The moderating role of work environment.Gadjah Mada International Journal of Business.20(1). pp.113- 131. Boon, C.and Lepak, D.P., 2019. A systematic review of human resource management systems and their measurement.Journal of management.45(6). pp.2498-2537. Haugen, T.,. and Tønnessen, E., 2019. The training and development of elite sprint performance: an integration of scientific and best practice literature.Sports medicine-open.5(1). pp.1- 16. Kim, Y. and Lim, H., 2020. Activating constructive employee behavioural responses in a crisis: Examining the effects of pre‐crisis reputation and crisis communication strategies on employee voice behaviours.Journal of Contingencies and Crisis Management.28(2). pp.141-157. Kornelakis, A., 2018. Why are your reward strategies not working? The role of shareholder value, country context, and employee voice.Business Horizons.61(1). pp.107-113. Kwon, K. and Kim, T., 2020. An integrative literature review of employee engagement and innovative behavior: Revisiting the JD-R model.Human Resource Management Review.30(2). p.100704. 1
Macke, J. and Genari, D., 2019. Systematic literature review on sustainable human resource management.Journal of cleaner production.208. pp.806-815. McNulty, Y and et.al., 2018. Employee voice mechanisms for lesbian, gay, bisexual and transgender expatriation: the role of Employee-Resource Groups (ERGs) and allies.The International Journal of Human Resource Management,29(5), pp.829-856. Ngoc Su, and et.al., 2021. Enhancing resilience in the Covid-19 crisis: lessons from human resource management practices in Vietnam.Current Issues in Tourism.24(22). pp.3189- 3205. Rasool, S.F.and et.al., 2021. How toxic workplace environment effects the employee engagement: the mediating role of organizational support and employee wellbeing.International journal of environmental research and public health.18(5). p.2294. Sung, S.Y. and Choi, J.N., 2018. Effects of training and development on employee outcomes and firm innovative performance: Moderating roles of voluntary participation and evaluation.Human resource management.57(6). pp.1339-1353. Young, H.R and Joseph, D.L., 2018. Who are the most engaged at work? A meta‐analysis of personality and employee engagement.Journal of Organizational Behavior.39(10). pp.1330-1346. 2