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The Employee Motivation in Hospitality Industry

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Added on  2020-10-22

The Employee Motivation in Hospitality Industry

   Added on 2020-10-22

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ANALYSIS OF MC DONALD'SHRM PRACTICE: A CASESTUDY IN ILFORD BRANCH
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1BACKGROUND....................................................................................................................1RESEARCH QUESTIONS & OBJECTIVES.................................................................................2LITERATURE REVIEW................................................................................................................3Significance of motivating workers in hospitality industry...................................................3Motivational practices adopted by the organisations operating in the hospitality sector of UKand their effectiveness............................................................................................................4Impact of motivated employees in the profitability aspect of hospitality-based companies..4RESEARCH METHODOLOGY.....................................................................................................5TIMESCALE...................................................................................................................................6RESOURCES USED.......................................................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
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INTRODUCTIONHuman resource management is very important departmental of the organisation. Allthe issues related to performance management, compensation, benefits, safety, developmentof company, wellness training, employee motivation and others is addressed by the Humanresource management of the company. Motivation is the key concept of human resourcemanagement. The role played by human resource managers is strategic as they manage all theemployees as well as they also manage the work culture in the organisation. None of theorganisation can achieve success without human resource departmental (Armstrong andTaylor, 2014). The management of workforce is the critical task which is managed by thehuman resource departmental of the company. They resolve all the issues and conflicts amongthe employees by motivating and direct them towards the right path. It is the duty of humanresource departmental that they hire candidates for the vacant job post. In addition to this, training and development programmes are also organised by thehuman resource manager of the organisation. Training and development programmes are verybeneficial for the employees as well as for the organisation. Employees are highly motivatedwith the training and development programmes as they feel values for the company. Thefunction of Human resource is not limited it is very broad and it covers the entireorganisations functions. Moreover, human resource manager also encourages employeesworking in the company to work according to their potential as well as they also give themadvices that can help them to bring about improvement (Bratton and Gold, 2017). Moreover,it’s also very important for the employee's motivation that in organisation there should be aneffective work culture because it directly affects the performance of company as well asemployee's. In addition to this, it is also the duty of human resource manager that they shoulddevelop the public relations which is very important to raise the motivation of the employees.A good relationship plays a great role when company wants to grow and develop more in themarket. It is true that if employees are happy they contribute more efforts in order to achievethe desire goals and objectives of the company (Bailey and et.al., 2018). Thus, theresponsibility of establishing a good public relation lies with the HRM to a great extent. BACKGROUND Human Resource management is the backbone of the company because they aredealing with the all issues prevailing in the organisation. They create values to the employeeswhich raises the level of motivation in them. It is fact that machines, investment, tools,equipment’s are nothing if the employees of the company are not happy (Brewster, Chungand Sparrow, 2016). Thus, this research will provide the detailed discussion on the Humanresource practices at the branch of McDonald's company which is located in Ilford in terms of
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motivation. In order to raise the sales and profit of company, motivation level of theemployees are the key factors which is very important for the McDonald's. This company isan American fast food company which was founded in 1940 by McDonald's. Its headquartersare located in Chicago, Illinois, USA (Storey, 2014). The total revenue of the company is$22.820 billion in 2017. At present there are 235,000 employees are working. Company isserving over 69 million customers daily in more than 100 countries approximately 36,900outlets. It is one the leading company in the world because of its taste and there skilled andknowledgeable employees. The present proposal is based on the Human Resource Practice atIlford branch of McDonald's company. RESEARCH QUESTIONS & OBJECTIVESAim: “To analyse the motivational practices of Human resource management withinorganisation”. A case study on Ilford Branch of McDonald's. Objectives:Significance of motivating workers in hospitality industryMotivational practices adopted by the organisations operating in the hospitality sectorof UK and their effectivenessImpact of motivated employees in the profitability aspect of hospitality-basedcompaniesResearch Question: 1.What is the significance of motivating workers in hospitality industry?2.What motivational practices adopted by the organisations operating in the hospitalitysector of UK and their effectiveness?3.What is the impact of motivated employees in the profitability aspect of hospitality-based companies? LITERATURE REVIEW Significance of motivating workers in hospitality industryHospitality industry refers to those enterprises that provides food and accommodationrelated services to the customers at the time of travelling. It is thereby known as peoplebusiness and is required to administer people in the most effective manner as stated byBexheti and Bexheti (2016). This not only refers to the maintenance of customers but alsoindicates a well- competent upkeep of employees who are largely responsible to providepleasing services to the consumers. For which, it is equally essential for the employers to keepthe workers satisfied to further deliver a satisfactory service to the users approaching theorganizations.
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