Problem Solving and Decision Making for Employee Motivation: A Case Study of Tesco

This report discusses the complex problem of employee motivation and its impact on organisations, using Tesco as a case study. It covers problem definition, decision-making techniques, alternative solutions, implementation plans, stakeholder communication, and monitoring and review techniques. The report provides insights into how to improve employee motivation and performance.

Problem solving and
decision making

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Defining complex problem with its scope and impact................................................................1
Analyses information, to inform decision-making process.........................................................1
Range of alternative solutions.....................................................................................................2
Decision-making techniques for evaluating range of solutions..................................................3
Plan for implementing solution...................................................................................................3
Communicating plan to stakeholders..........................................................................................4
Monitoring & review techniques for ensuring successful implementation of solution..............4
CONCLUSION................................................................................................................................4
References:.......................................................................................................................................5

INTRODUCTION
Employee motivation refers to level of energy, creativity which the employees of
organisation bring to their jobs. It is key for the success of organisation without this company
may experience reduced productivity, lower levels of output. The motivated employee is
enthusiastic, driven and takes pride in their work. In the workplace it is critical aspect which
leads to performance of department and motivating employees needs to be a regular routine. For
the report Tesco will be considered as example (Asgarova, 2019). The report is based on
discussion of complex problem involving its impact & scope. On identified problem, information
is analysed to inform decision making process, using decision making techniques to evaluate the
range of solutions and plan is developed for implementing solution. In addition, communicating
plan to stakeholders and assessing appropriate monitoring & review techniques as to ensure
successful implementing of solution.
MAIN BODY
Defining complex problem with its scope and impact
In the workplace, maintaining and improving employee motivation is problem for several
organisation. The lack of employee motivation affects overall team and creating negative
atmosphere which leads to high employee turnover, poor communication, diminished
productivity which are some issues that leads to workplace become a toxic environment in case
of Tesco. It is considered as complex problem in business organisation as increase with
absenteeism and lack of focus on daily tasks, affects to other employees. For example, in case of
Tesco, employee is feeling unappreciated for its efforts creates demotivation (Ibrahim, and
YESILTAS, 2021). The lack of employee motivation impacts organisation due to lack of
confidence in management decisions. Low motivation is caused due to several factors which
impacts to both employees and business such as poor leadership, lack of flexibility, conflict in
workplace etc. For the organisation in context to Tesco it is required to motivate employees as it
helps in developing of their skills, improves employee satisfaction and efficiency within
organisation.
Analyses information, to inform decision-making process
The employee motivation is important for the organisation which helps in taking effective
decisions. The motivation provided to employees in decision-making makes them feel valued.
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The process of sharing opinions and discussing work matters fosters sense of teamwork along
with improves relationship between workers. The employees of Tesco are involved in decision-
making process through allowing them to set their own performance and targets. The decision-
making process is managerial procedure that involves series of thinking stages which comprises
assessing of all available information (Lestario, and Siboro, 2019). The engagement of
employees directly impacts leadership ability to make decisions. The lack of employee
motivation leads to poor decision which may affect organisation and lose motivation to perform
job within workplace that leads to decrease of job satisfaction. Through collaboration and
communication an opportunity is created for employees of Tesco which motivates them to share
ideas, work towards common goal. The motivation and decision making are interdependent and
mutual influencing as motivation has impact on whole decision.
Range of alternative solutions
There are several ways which helps in motivating employees as they want to be valued, part
of team and matter to company. The effective employee motivation is essential for the
organisation success in context to Tesco which leads to be more productive. The ways in which
lack of employee motivation can be reduces are as follows-
 Developing modern work environment- One important motivational strategy is work
environment. The employees lack motivation due to not having positive work place. In
order to manage this problem, the organisation is required to get feedbacks from
employees as to solve the issue (Morales-Sánchez, and Pasamar, 2019). It is required by
organisation of Tesco to provide pleasure work environment with full of natural light and
a pleasant temperature. Extras like a place to relax, have lunch, play games, and speak
will be welcomed by the staff.
 Providing transparent and clear communication- The clear communication leads to
positive outcomes. The employees feel motivated when he is clear with their roles as
what they are required to perform. In the workplace, it is essential to have positive
communication which helps to make them feel as part of team. The management of
Tesco must take some time as to discuss & listen to suggestions.
 Encouraging teamwork- It is considered as key to improve employee motivation by
working in team it helps in ensuring that every employee feel valuable and plays a part in
attaining goal. This also helps in planning ideas, problem solving and planning together
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with colleagues. The collaboration with teams and working with different skills set leads
to more innovative results in framework to Tesco (Saddiya, and Aziz, 2022).
 Recognise and reward great work- The managers of organisation are required to
appreciate employees hard-work. By giving them well-deserved recognition helps in
increasing self-esteem, enthusiasm and team morale of employees in context to Tesco.
Whereas rewards are particularly helps in promoting motivation and job satisfaction to
employees.
Decision-making techniques for evaluating range of solutions
In order to evaluate the range of solutions there are several decision-making techniques
which helps and motivate employees. The techniques of decision-making helps employees in
encouraging brainstorming and creative thinking as team members are involved in process to
consider different possible outcomes. Thee are several techniques which can be used by an
organisation in context to Tesco which are as follows-
 Decision matrix- This is technique which helps in evaluating a range of solutions in
organisation that helps in increasing employee motivation. In this matrix the importance
is provided to every factor (Saha, Saha, Pandey, and Jha, 2022). The table is created
with all choices in first column and factors affecting decision in first row. After, that
score is given to each factor as to find final score so that beast can be picked which will
help in motivating employees.
 SWOT analysis- This is planning tool which involves strength, weakness, opportunities
and threats. In organisation of Tesco this tool is used for increasing employee motivation
by evaluating range of solutions by knowing each of their strength, weakness. This tool
will help in selecting best solution which motivate employees to perform well and
accomplishing organisation goals.
 Multiple voices- This is used when multiple people of organisation are involved in
decision making that helps them to feel valued and recognize their contribution motivates
employees (Sharafutdinova, Palyakin, and Shafigullina, 2021). In this technique various
options are evaluated against set of defined business criteria.
Plan for implementing solution
The implementation plan of solution is mixture of strategy, process and action which
outline the steps used by the teams as to attain shared objective or organisation. The success of
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implementation plan of strategy depends on how well problem is identified and represented.
While implementing strategy the problem solvers evaluate the solutions carefully and reach to
conclusion which is more workable. The implementation plan involves several steps of defining
goals, conducting research, mapping out risks, scheduling milestones, assigning task and
allocation of resources. While implementing the plan it must involve list of objectives, scope
statement, outline of deliverables and many more (Soehari, Hasanah, and Aima, 2019). Through
implementation plan it helps in motivating employees along with improve communication
among team members and key stakeholders, increase accountability for everyone. It also leads to
easy collaboration between team members. In context to Tesco implementation plan helps in
increasing cooperation by communicating across all teams in well manner that helps in aligning
task.
Communicating plan to stakeholders
The effective stakeholder communication helps in receiving feedback from the
organisation stakeholders in respect to any decision which may affect them. The stakeholder
communication plan define strategy which is developed by organisation as to better connect with
stakeholders and assessing feedback in respect to company projects. In the communication plan
the primary role of stakeholder is to help organisation in meeting goals and attaining long-term
objectives. Improving relationship which individual that helps in influencing success of
organisation. In context to Tesco stakeholder communication plan is important as it helps in
managing clients and other stakeholders by maintaining good communication and constantly
informing about project evolution significantly improves organisation relationship leads to
employee motivation (Spector, 2021). The stakeholder communication plan involves several
steps such as identifying project stakeholders which can be internal and external that have direct
and indirect influence. Setting objectives is next step which is important to communicate
objectives as to meet organisation goals. The next is establishing methods of communication
through communication channel. The use of gathered data for creating stakeholder
communication plan and assigning communication plan owner.
Monitoring & review techniques for ensuring successful implementation of solution
There are several ways which helps in monitoring and review techniques as to ensure the
successful implementation of solution in organisation for increasing employee motivation. The
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techniques of monitoring and review helps in motivating employees and improving staff
performance-
 Using monitoring software- This is the most effective way which helps in monitoring
staff performance. The software is designed which helps in tracking activities and analyse
data regarding the task. This evaluation of performance will hep in motivating employees
leading to attainment of organisation goals. To motivate team there ca be use of leader
board feature in monitoring software tool (Wijaya Setiawan, and et.al., 2021).
 Setting targets- In order to monitor performance and productivity, it is required to set
targets with team members of individuate, departmental and wide-term goals. The target
are based on performance which motivates staff members as to perform better in more
effective way.
CONCLUSION
From the above discussion, it can be concluded that motivation is an important aspect for the
business success which helps in motivating employees as to achieve organisational goals and
improving their performance. The motivation becomes important as to attract and retain
employees in organisation. Motivated employees increase the productivity which allows
organisation to attain high level of output and improving their efficiency.
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References:
Books and Journals
Asgarova, A., 2019. Impact of Employee Training on Employee Job Satisfaction and
Achievement: A Case of Turkish Manufacturing Industry. Available at SSRN 3398117.
Ibrahim, M.S. and YESILTAS, M., 2021. Impact of internal marketing on loyalty, promotion
and customer relationship considering the mediating roles of training, motivation and
reward. Revista Argentina de Clínica Psicológica, 30(2), p.200.
Lestario, F. and Siboro, A., 2019. Enhance model intrinsic motivation and coopetence for
nmeasuring employee’s performance hospitalsmartha friska multatuli.
Morales-Sánchez, R. and Pasamar, S., 2019. How to improve organisational citizenship
behaviour by combining ability, motivation and opportunity: The moderator role of
perceived organisational support. Employee Relations: The International Journal.
Saddiya, K. and Aziz, F.A., 2022. Effects of Motivation Parameters on Employee Performance
in a Saudi Construction Company. East African Journal of Engineering, 5(1), pp.72-86.
Saha, S., Saha, S.K., Pandey, J.R. and Jha, A., 2022. Employee Motivation for Training and
Development: A Study of a Pharmaceutical Company in Sikkim. In Handbook of
Research on Developing Circular, Digital, and Green Economies in Asia (pp. 370-386).
IGI Global.
Sharafutdinova, N., Palyakin, R. and Shafigullina, A., 2021, February. Development of
employee performance indicators in the online environment. In International
Conference on Efficient Production and Processing (pp. 257-268). Springer, Cham.
Soehari, T.D., Hasanah, R.U. and Aima, D.M.H., 2019. Model for strengthening employee
performance. J. Mgt. Mkt. Review, 4(1), pp.41-48.
Spector, P.E., 2021. Industrial and organizational psychology: Research and practice. John
Wiley & Sons.
Wijaya Setiawan, and et.al., 2021, December. The Effect of Digital Communication and Agile
Leadership on Employee Work Motivation in a Pharmaceutical Distribution Company
in a Pandemic. In 2021 4th International Conference on Education Technology
Management (pp. 276-284).
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