Impact of Employee Motivation on Organizational Performance: A Case Study of Tesco Supermarket

This research evaluates the impact of employee’s motivation on organizational performance: A case study of Tesco supermarket, UK. It explores the meaning and concept of employee motivation and organization performance, recommends strategies for motivating employees, and analyzes the relationship between employee motivation and organizational performance.

Imact of employee motivation on the organizational performance in the context of Tesco
Supermarket.
Student it
12/10/2018
Tesco
Tesco

Table of Contents
Introduction...........................................................................................................................................2
Research topic...................................................................................................................................2
Research aim and objectives..............................................................................................................2
Research questions............................................................................................................................2
Research rational...............................................................................................................................2
Research hypothesis......................................................................................................................3
Literature Review..................................................................................................................................3
Introduction.......................................................................................................................................3
To comprehend the meaning and concept of employee motivation and organization performance...4
To explore the impact of employee’s motivation on organizational performance: A case study of
Tesco supermarket, UK.....................................................................................................................4
To recommend strategies for motivating the employee that leads to improving the performance of
the organization.................................................................................................................................5
Research Methodology..........................................................................................................................7
Research strategy...............................................................................................................................7
Research design.................................................................................................................................8
Data collection method......................................................................................................................8
Data Analysis method........................................................................................................................9
Sampling method...............................................................................................................................9
Ethical consideration.......................................................................................................................10
Timeline......................................................................................................................................10
References...........................................................................................................................................12
Appendices: Ethical Consideration......................................................................................................14
Appendix 1: Participant information sheet......................................................................................14
Appendix 2: Participant consent form.............................................................................................14
Ethical Review Form: Part3.............................................................................................................16
Explanation of intent to address ethical issues.............................................................................16
Appendix 3: Company consent form...............................................................................................17

Introduction
Research topic
Impact of employee’s motivation on organizational performance: A case study of Tesco
supermarket, UK.
Research aim and objectives
This research is emphasized on evaluating the impact of employee’s motivation on
organizational performance: A case study of Tesco supermarket, UK. There are certain
objectives that will be accomplished by research scholar to meet the aim and objectives of
research:
 To comprehend the meaning and concept of employee motivation and organization
performance
 To explore the impact of employee’s motivation on organizational performance: A
case study of Tesco supermarket, UK.
 To recommend strategies for motivating the employee that leads to improve the
performance of the organization
Research questions
 What is the meaning and concept of employee motivation and organization
performance
 What is the impact of employee’s motivation on organizational performance: A case
study of Tesco supermarket, UK.
 Which are the strategies used for motivating the employee that leads to improve the
performance of the organization
Research rational
Today, employee motivation becomes a major concern for the organization as it facilitates to
improve the performance of the organization. Moreover, business culture is being more

complicated as compared to other time. Employee motivation plays an imperative role in
improving the performance of the company. Moreover, it is examined that the organization
cannot achieve the
But, at the same time, it is analyzed that the company is not capable to take the benefits of the
same that become a major concern for the organization. Moreover, it is evaluated that the
organization should use different approaches to employee motivation on organizational
performance. Furthermore, it is evaluated that this study is effective for making a positive
decision in the context of the current issue.
Research hypothesis
Ho: There is a positive relationship between employee motivation and organization
performance
H1: There is no relationship between organization performance and employee motivation
Literature Review
Introduction
Under the literature review section, it is crucial for the investigator to increase their existing
knowledge towards the research matter. Furthermore, it is examined that there are certain
methods that will be considered by investigators such as online sources, books, magazine,
and company websites (Dobre, 2013). It could be effective for the investigator to meet the
research aim and objectives. This study is relied on determining the impact of employee’s
motivation on organizational performance: A case study of Tesco supermarket, UK. It
supports to comprehend the meaning and concept of employee motivation and organization
performance.

To comprehend the meaning and concept of employee motivation and organization
performance
According to Cherian and Jacob, (2013) employee motivation is the extent of creativity,
commitment, and energy that an employee of the company wants to get in their jobs. Whether
the economy is shrinking or growing, the company should find a way to encourage the
workforces. This is a key management issue. Moreover, competing theories focus on the
employee ‘s involvement and incentives. Moreover, employees motivation is a key aspect
within an organization that leads to the performance of department and company. Employees
should motivate the employees to need on regular basis.
On the other side, Muogbo, (2013) evaluated that organizational performance management is
the procedure of ensuring that company resources are adequately practiced in seeking out
company’s goals. The aspect of performance management involves practices that make sure
that objectives are consistently being attained in a significant way. Moreover, performance
management can emphasize organizational performance, employees, departments, and
procedures to develop products and services and many other sectors.
To explore the impact of employee’s motivation on organizational performance: A case
study of Tesco supermarket, UK.
Elnaga . and Imran, (2013) illustrated that an employee’s efficiency is not only relied on their
qualifications and competencies. In order to get better results, employees should make a good
balance amid the competency to attain the targeted task and readiness to attain the objectives.
This equilibrium could lead to gain productivity as well as improves efficiency.
Employees enter an employee with the intention to hard work and perform a good job.
Managers should work with respect to preventing the demotivation in workforces.
In support of this, Hameed Ramzan, and Zubair, and (2014) examined that work environment
of Tesco involves personal respect, clear direction, and resources they need to perform their

job. In addition, the working environment involves the leave for the rivalry and quality
workforces. Tesco uses financial compensation as well as recognition of formalized
motivation program to retain good employees and prevents motivation. An encouraged
employee would work in a manner that offers a higher value at the workplace. Furthermore,
feeling of disconnect and disinterest in daily tasks may lead to decline the work quality and
the company’s objectives. Workforces will want to perform their jobs effectively to remain
engaged. The corporation can get success in case employees working below their capability
level.
Rahim, (2017) stated that lack of motivation creates an unfavorable working atmosphere for
employees. Hence, management can send surveys and get feedback from workforces to solve
the concerns that they may face. Moreover, management can post a favorable quote and
picture by the copier, somewhere place, and coffee machine that is transparent and that gets
high foot traffic so that others can understand.
In support of this, Lazaroiu, (2015) examined that motivation generates a positive workplace
organization for workforces hence the company should add a couple of plants around their
office. Management can address the resourceful method by which consistently keep their
workforces encouraged. The company can read the post on how to encourage the workforces
in different steps to support them.
To recommend strategies for motivating the employee that leads to improving the
performance of the organization
As per the view of Caillier (2014) company should provide more accountabilities to
employees as well as decision-making authority to control over the tasks for which they are
held accountable and better trains them to perform those tasks. Thus, the feeling of frustration
is increasing while they do not have resources to perform the tasks. Along with this, energy
can be diverted from self-protection to improve task attainment.

In contrast to this, Cania, (2014) evaluated that reinforcement is another motivating factor
that can encourage employees. There are two kinds of reinforcements like favorable and
unfavorable. In this way, positive reinforcement is practicing valuable rewards in order to
enhance productivity as well as morale such as sales commissions pay raises, promotions,
achievement rewards, and performance-based bonuses. On the other side, unfavorable
reinforcement is practicing negative technique to attain the desired outcome like verbal and
written warnings, dismissal warnings, bad performance reviews, and pay reduction.
In the view of Bakker and Demerouti, (2014) company should have positive communication
as it is an effective method to gain the motivation of employees within an organization. It
should not only rely on emails but also, focuses on interacting with their workforces in person
and on an individual level. Tesco can also give some time in each day to talk with the
workforces and can join them at the time of coffee breaks rather than sitting at the tasks. By
performing so, the company can actually make feel appreciated to workforces as though they
are part of the team. A leader should be down to earth person instead act as the boss.
On the other side, Bedarkar and Pandita, (2014) evaluated that workforces focus on to see the
company that they are performing for attainment. There are different employees who have
excellent ideas such as from saving of money to the improvement of operation. Management
can make efforts to give some time to ask as well as listen to suggestions. Furthermore,
nothing is more valuable as compared to feeling valued.
In support of this, Bellé, (2013) stated that self-enhancement can permit the workforces to get
the classes as well as training they need to be better at their working place. This encourages
the workforces in two modes. Initially, it indicates that the company believes employees
could be competent to accomplish the task with additional skills and information. It also
facilitates the data that can often encourage new products and concepts. Moreover, less

common types of self-improvement can involve the opportunity for physical exercise and
meditation. It can make feel an individual more prepared as well as alert.
According to Gerhart and Fang, (2014) some workforces resist and underperform the
changes in company and instruction due to things happening in their life. For instance, Tesco
can provide flexible scheduling and the competency to work from home. Corporations that
accommodate these elements may decline the stress for their workforces and hence can get
better work outcome.
Research Methodology
The research methodology explores research scholar to make a reliable decision in the
selection of data collection method. The research methodology could consider many tools
and techniques to get feasible information in the context current issue named research
approach, research strategy, research philosophy, data collection method, data analysis
method, ethical consideration, and research limitation (Yidong and Xinxin, 2013). These are
discussed as below:
Research strategy
The research strategy could be imperative for the accomplishment of the organizational task.
There are creation methods that could be considered in the research methodology such as
content analysis, survey through a questionnaire, and literature review. These methods could
be effective for the accomplishment of the organizational task. The research will practice
survey through questionnaire method to conduct research and collect opinion and views of
research candidates about research issue (Appelbaum, 2013). This research is imperative for
collecting factual information on the research issue. From the application, LR (literature
review) strategy could be imperative for getting information in the context of the current
matter. Further, both research strategies could lead to obtaining a higher outcome.

Research design
Under the research design, two kinds of methods have been considered named qualitative and
quantitative research design method. These methods will be imperative for the
accomplishment of the organizational task. For conducting this research, a mixed research
design will be practiced by me. This research method will be used by the investigator to
conduct research and comprehend research solution in depth. It could be effective for the
accomplishment of the organizational task (Appelbaum, 2013). Moreover, it is evaluated that
research design could be imperative in getting a reliable outcome. The mixed research design
mandates the investigators to the use the characteristics of both qualitative and quantitative
research design method. It could be crucial in eliminating probabilities of getting an
unfavorable result.
Data collection method
Under the data collection method, two kinds of methods are considered as it is named as a
primary as well as secondary data collection method. The primary data collection tool is
imperative for getting feasible information about the current research issue. The secondary
data collection tool could be effective for collecting the non-numerical data in the context of
research matter. Thus, it is evaluated that both primary and secondary data collection
technique could lead to getting a favorable result (Appelbaum, 2013). These methods will
permit the research scholar to meet their aim and objectives and be capable of further
research. The primary data will be gathered from interview and observation method. This
method could be imperative to obtain direct responses of the candidates towards the research
issues while the secondary data will be obtained by the existing sources. These are journals,
articles, books, online and offline sources, and company websites. Further, the data collection
method could be quite costly and time-consuming as compared others research approaches.

Data Analysis method
The data analysis tool enables the researcher to deeply analyze the data and make a decision
towards the implication of data in the research. This method is effective for evaluating the
feasibility of data as it would lead to getting a reliable outcome. There are certain methods
that will be considered under the data analysis method in order to get a favorable result in the
context of specified research matter. These methods were SPSS and MS-Excel software. The
data will be presented by considering chart, graphs, and bar. The data analysis method could
also lead to making reliable result (Dusterhoff, Cunningham, and MacGregor, 2014).
Sampling method
Sampling is a tool wherein the researcher will be able to select a suitable sample size for
conducting the research in a systematic manner. In the lack of sample size, the research
activity will not be possible to do it. Thus, it can be said that the sampling method is an
imperative part of the research. Under the sampling, too two kinds of research could be
practiced named probability and non-probability sampling method (Birasnav, 2014). Most of
the researcher practice probability sampling method as compared to the non-probability
sampling method due to gets without a biased result. The non-probability sampling tool will
permit the investigator to choose the candidates on behalf of certain causes and norms that
could create the higher possibilities of basis in the research hence this method could be
suitable in some cases. Apart from this, probability sampling method could be effective for
selecting the sample size on behalf of the random method in which randomly researcher will
be selected to being a part of the study and share their responses towards the provided
research questionnaire. The researcher wills select 50 employees of Tesco to collect their
opinion towards the role of employee motivation on the organizational performance (Frey,
Homberg, and Osterloh, 2013).

Ethical consideration
Ethics refers to use the suitable code of conduct for everyone who is the part of the research,
Through this researcher will be capable to identify the behavior of research candidates and do
accordingly. The researcher will use ethical norms to conduct the behavior of others. It allows
the investigator to consider some components that could create the ethical issues in the
researcher banned plagiarism, data manipulation, lack of appropriate citation and referencing,
and lack of university guidelines (Sung, and Choi, 2014). Thus, it is also examined that the
researcher will secure and save the data of research participants that were provided by them
at the time of conducting the research it will be effective for the accomplishment of the
organizational task (Sung, and Choi, 2014).
Timeline
Research milestone Initial
Day
Last Day Duration
(Days)
Identificantion of research
topic
11-12-
2018
12-01-
2019
31
single page project plan 13-01-
2019
13-02-
2019
30
work on research proposal 14-02-
2019
14-04-
2019
60
collection of data 15-04-
2019
16-05-
2019
31
assessment of data 17-05-
2018
17-06-
2019
30
Final report submission 18-06-
2019
19-08-
2019
61

Identificantion of research topic
single page project plan
work on research proposal
collection of data
assessment of data
Final report submission
12/11/2018
1/13/2019
2/14/2019
4/15/2019
5/17/2018
6/18/2019
31
30
60
31
30
61
Gantt chart
Initial Day
Duration (Days)

References
Appelbaum, E., 2013. The impact of new forms of work organization on workers. Work and
Employment in the High-Performance Workplace, 120.
Bakker, A.B. and Demerouti, E., 2014. Job demands–resources theory. Wellbeing: A
complete reference guide, pp.1-28.
Bedarkar, M. and Pandita, D., 2014. A study on the drivers of employee engagement
impacting employee performance. Procedia-Social and Behavioral Sciences, 133, pp.106-
115.
Bellé, N., 2013. Leading to make a difference: A field experiment on the performance effects
of transformational leadership, perceived social impact, and public service
motivation. Journal of Public Administration Research and Theory, 24(1), pp.109-136.
Birasnav, M., 2014. Knowledge management and organizational performance in the service
industry: The role of transformational leadership beyond the effects of transactional
leadership. Journal of business research, 67(8), pp.1622-1629.
Caillier, J.G., 2014. Toward a better understanding of the relationship between
transformational leadership, public service motivation, mission valence, and employee
performance: A preliminary study. Public Personnel Management, 43(2), pp.218-239.
Cania, L., 2014. The impact of strategic human resource management on organizational
performance. Economia. Seria Management, 17(2), pp.373-383.
Cherian, J. and Jacob, J., 2013. Impact of self-efficacy on motivation and performance of
employees. International Journal of Business and Management, 8(14), p.80.
Dobre, O.I., 2013. Employee motivation and organizational performance. Review of Applied
Socio-Economic Research, 5(1).
Dusterhoff, C., Cunningham, J.B. and MacGregor, J.N., 2014. The effects of performance
rating, leader-member exchange, perceived utility, and organizational justice on performance

appraisal satisfaction: Applying a moral judgment perspective. Journal of business
ethics, 119(2), pp.265-273.
Elnaga, A. and Imran, A., 2013. The effect of training on employee performance. European
Journal of Business and Management, 5(4), pp.137-147.
Frey, B.S., Homberg, F. and Osterloh, M., 2013. Organizational control systems and pay-for-
performance in the public service. Organization Studies, 34(7), pp.949-972.
Gerhart, B. and Fang, M., 2014. Pay for (individual) performance: Issues, claims, evidence
and the role of sorting effects. Human Resource Management Review, 24(1), pp.41-52.
Hameed, A., Ramzan, M. and Zubair, H.M.K., 2014. Impact of compensation on employee
performance (empirical evidence from the banking sector of Pakistan). International Journal
of Business and Social Science, 5(2).
Kehoe, R.R., and Wright, P.M., 2013. The impact of high-performance human resource
practices on employees’ attitudes and behaviors. Journal of management, 39(2), pp.366-391.
Lazaroiu, G., 2015. Employee motivation and job performance. Linguistic and Philosophical
Investigations, 14, p.97.
Muogbo, U.S., 2013. The impact of employee motivation on organizational performance (a
study of some selected firms in anambra state Nigeria). The international journal of
engineering and science, 2(7), pp.70-80.
Rahim, M.A., 2017. Managing conflict in organizations. UK: Routledge.
Sung, S.Y. and Choi, J.N., 2014. Do organizations spend wisely on employees? Effects of
training and development investments in learning and innovation in organizations. Journal of
organizational behavior, 35(3), pp.393-412.
Yidong, T. and Xinxin, L., 2013. How ethical leadership influence employees’ innovative
work behavior: A perspective of intrinsic motivation. Journal of business ethics, 116(2),
pp.441-455.

Appendices: Ethical Consideration
Appendix 1: Participant information sheet
Part 1 needs to be completed by all Business Research Project students.
Please read the following two statements and place an X in the area indicated for the
statement that most accurately represents your research intentions.
Student Statement Insert X Student Action
Statement
1
I have read the above
information. I confirm that my
research does not include a
study on human participants.
X
You do not need to complete
Part 2 of this form. Ethics
approval is not required.
Statement
2
I have read the above
information. I confirm that my
research does involve the study
on human participants.
X
Please proceed to complete
Part 2 of this form.
Appendix 2: Participant consent form
Part 2 only needs to be completed if you put a cross against Statement 2 in Part 1 above.
Yes No
I have prepared a participant information sheet (including information on
secure data storage), and submitted it in Appendix 1. ✓  
I have prepared a participant consent form (including information on the
right to withdraw from the study), and submitted it in Appendix 2.
✓
 

If you have put a cross No for either of the above, please note that your final Research Project
will have to include a participant information sheet and a participant consent form.
Please answer all of these questions by ticking yes or no in the box provided.
Yes No
1.
Does the study involve participants who are particularly vulnerable
or unable to give informed consent? (e.g. people under the age of
18, people with learning disabilities, students you teach or assess)

✓

2.
Will it be necessary for participants to take part in the study
without their knowledge and consent at the time? 
✓

3.
Does the study involve audio or visual recording of people in
public places? 
✓

4.
Will the study involve the discussion of sensitive topics? (e.g.
sexual activity, drug use, illegal activities, death, whistleblowing) 
✓

5.
Are drugs, placebos or other substances to be given to the study
participants or will the study involve invasive, intrusive or
potentially harmful procedures of any kind?

✓

6.
Does your study involve a topic that would be considered
‘sensitive’ (age, culture, race, gender, sexuality, socio-economic
standing, or religion)?

✓

7.
Is physical pain or psychological stress from the proposed project
likely to cause harm or negative consequences beyond the risks in 
✓


normal life?
8.
Does the study involve groups or materials that may be construed
as terrorist or extremist? 
✓

9.
Will financial inducements (other than expenses) be offered to
participants? 
✓

10.
Does the study involve the collection of data that is not
anonymized (contains identifying information such as name and
address)?

✓

Ethical Review Form: Part3
Part 3 only needs to be completed if you ticked Yes for any of the statements in Part 2 above.
Explanation of intent to address ethical issues
Please provide an explanation of how you intend to address the ethical issues raised in Part 2.
You will need to do this in consultation with a Business Research Project tutor. Please
identify which tutor you discussed these issues with, and how the discussion took place.
Tutor’s name:
How discussions took place:
Explanation of how you intend to address the ethical issues raised in Part 2:
We do not tick ‘Yes’ so there is no need to discuss this forms.

Appendix 3: Company consent form
Print off this form and gain the required signature. You then need to scan the page and insert
it as an image in Appendix 3.
Alternatively, the company may choose to give you a signed consent document of their own,
which you will need to scan and insert in Appendix 3.
Consent from the host Company
Student Name: _______________________________________
Student ID number: _______________________________________
I consent to the aforementioned named student carrying out research on company
premises or in relation to this Company.
Senior Manager Name: Lyndsay McMillan
Senior Manager Signature:
Host Company Name: Tesco supermarket, UK