Effective Communication in the Workplace

This solved assignment focuses on effective workplace communication. It defines the concept, outlines essential skills (written, verbal, nonverbal), and introduces the LACE technique for active listening and understanding. The assignment also delves into communication barriers such as emotional factors, hearing impairments, and lack of interest. Finally, it discusses relevant workplace legislation (gender equity, relations, anti-discrimination) and the importance of policies and procedures in fostering clear and productive communication within organizations.

Running head: Employee relationship
Employee Relationship

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Answer 1. It is evaluated that culture of the company gives impact on the overall performance of
the employees. The employees who are conducting the activities in the organization keep
themselves involved so that goals and objectives can be accomplished in an effective manner. If
the culture of the organization is proper then it can be easy to motivate the employees.
Motivation helps to increase the working pattern of the employees. Good culture of the
organization helps to build healthy relation between the employees and the management.
Answer 2. The strategic objectives are related to long term organizational objectives and goals
that help to convert a statement of mission into the business plans and projects. It takes into
consideration two to four year plans so that the weakness and strength of the company can be
evaluated in a proper manner. It is essential to analyze the weakness and strength of the
company so that the operations can be conducted according to the outcome only.
Operational objectives are also related to the weekly and daily benchmarks that emphasis on the
strategic objectives so that it can be attained properly. It considers the management and the staff
so that strategic objectives can be attained.
Answer 3. It will give focus on the balance and also on the experience of the workers who are
conducting the activities in the organization. There are many other elements that are considered
like structure of the organization, permanent and casual employees and also the employees who
are appointed to operate the functions on full time and part time basis.
Answer 4. Human resource gives focus on the resources that are required in the future so that the
activities can be conducted smoothly. The future and present requirements of the resources can
be analyzed. It assists the company to attain overall profitability and objectives in a proper way.
It is a connection between the strategic plan and also human resource management. If proper
strategies are considered then human resource management can also be maintained to conduct
the activities of the organization (Bliesner, Liedtke and Rohn, 2014).
Answer 5. Important aims of human resource planning:
a.) It keeps the record of the resources that should be used effectively so that profitability
can also be attained and the wastage can be reduced.

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b.) The manpower requirement can also be accessed accurately. If the organization has
proper manpower then activities are also conducted properly and with efficiency.
c.) It evaluates the requirement of the skills that are necessary so that the overall objectives
can be attained.
d.) Human resource planning forecast the requirement of the manpower that can help to
achieve success in the market.
e.) It also evaluated that the need of the human resources is compared with various levels of
the skills necessary to operate the activities of the company.
Answer 6. Policies and procedures consider all the decisions and actions that are according to the
boundaries established by the company. Policies are related with the routine activities of the
companies. Policies and procedures are the type of method that should be taken into
consideration so that activities can be conducted smoothly.
The importance of the procedures and policies in the company is that the policies take into
consideration the essential issues within the organization and procedures that consist of the
directions that are connected with the behavior.
Answer 7.
a.) Fast learning: It is evaluated that if the environment of the work station is not good then it
is difficult for the employee to gain knowledge or to learn new things. The fast learning
environment can only be created if there is proper management of the activities. It
increases the confidence and knowledge of the workers.
b.) Workload distribution: It is important to distribute the work according to the skills and
qualifications of the employees. If there is proper management then the workload can be
distributed in a proper manner. The workers will feel comfortable and happy to conduct
the activities of the organization, if the work is divided properly (Devonish, 2013).
c.) Building bonds: If the atmosphere of the work station is maintained then it can be easy to
enhance proper understanding and cooperation between the employees and management
of the organization. If there is proper connection between the management and
employees then it can be easy to operate the activities of the organization.

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d.) Healthy competition: It also generates the feeling of competition between the employees
but it is in the positive manner that helps the company to gain competitive advantage in
proper way.
e.) Exploring creativity: The workers can easily search the creativity if the atmosphere of the
organization is effective. The workers can conduct the task with confidence and also with
dedication (O'Neil, 2014).
f.) Job satisfaction: By creating effective workplace the satisfaction level related to the job
can be increased and it motivates the workers to attain goals and objectives of the
company.
g.) Increased speed of work: The working pattern of the workers is increased if the working
environment is proper in the company. The speed can be increased by proper motivation
given by top management. The workers feel motivated and happy to conduct the
activities and they give best towards the activities of the organization.
h.) Team member responsibility: Creating proper workplace environment can help the
member to be responsible towards their activities and also if the responsibilities are
considered by every worker then it can give positive outcome. The responsibility of the
team member is to maintain proper coordination.
Answer 8. To conduct the activities in a team proper technique should be taken into
consideration by the company so that the goals and objectives can be accomplished. It also
helps to increase overall level of confidence of the workers working in the organization.
The characteristics are:
a.) Proper communication: Proper communication is a part of the effective team. If proper
communication is not there then it can give negative impact on the overall activities.
b.) Decision making should be effective: Effective team should have proper decision
making, so that the activities can be conducted smoothly without any interference of any
other groups.
c.) Proper focus on resolving the conflicts: It is one of the important features that help to
conduct the activities according to the goals of the company. The conflicts are resolved if
there is proper management and understanding between the team members.

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d.) Goals and objectives should be clear: Effective team is conducted when the goals and
objectives are clear and they can work without any confusion. It also helps to maintain
proper coordination between the team members (Goetsch and Davis, 2014).
Answer 9. If the employees are not working in a team then it can lead to:
a.) Poor communication
b.) Conflicts
c.) Difficult to take accurate decisions
d.) Unable to accomplish goals and objectives
Answer 10. Effective communication is related to a process in which the workers communicate
with each other the concern of the activities related to the organization. If proper communication
is seen in the organization then it can be easy to attain profitability and growth (Hastie, Fahy and
Yoxall, 2015).
Three skills are:
a.) Written communication
b.) Verbal communication
c.) Nonverbal communication
Answer 11. LACE Stands for listen, acknowledge, check and explore. It is essential to listen
properly and also to acknowledge so that the activities can be conducted effectively. It is also
essential to check and explore the concern related to any topic in a proper way.
Answer 12. There are many barriers to good communication like:
a.) Emotional barriers: The barrier related to the emotion of the individual can give direct
impact on the good communication taking place between two people.
b.) Hearing problem: If any individual have hearing problem then it can be barrier to good
communication. Listening is important to communicate with the other person. If the
individual is not able to listen then it can be difficult to conduct the effective
communication.

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c.) Lack of interest: It is seen that if an individual is not interested in conducting the activity
then it can also create a barrier of good communication. So, the interest to conduct the
activity should be there so that the work can be done effectively (McQuail and Windahl,
2015).
Answer 13. Legislations are:
a.) Gender equity legislation
b.) Workplace relations legislation
c.) Anti-discrimination legislation
d.) Disability discrimination act, 1992.
Answer 14. The main purpose of the workplace policies and procedures in an organization is to
give proper understanding to the employees who are conducting the activities of the
organization. It also helps to manage the conflicts arising in the organization between the
employees and the management. Policies and procedures also take into consideration code of
conduct that should be followed by the employees, so that activities can be conducted
effectively.

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References
Bliesner, A., Liedtke, C. and Rohn, H., 2014. Resource efficiency and culture—Workplace
training for small and medium-sized enterprises. Science of the Total Environment, 481, pp.645-
648.
Devonish, D., 2013. Workplace bullying, employee performance and behaviors: The mediating
role of psychological well-being. Employee Relations, 35(6), pp.630-647.
Goetsch, D.L. and Davis, S.B., 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: pearson.
Hastie, C.R., Fahy, K.M. and Yoxall, J.S., 2015. Time effective and valid assessment of students'
teamwork skills: lessons from the TeamUp project.
McQuail, D. and Windahl, S., 2015. Communication models for the study of mass
communications. Routledge.
O'Neil, H.F. ed., 2014. Workforce readiness: Competencies and assessment. Psychology Press.

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