Employee's Job satisfaction Assignment

Running head: DISSERTATION
Dissertation
Relationship between the Employee's Job satisfaction and its effects on the Job performance:
A case study on Sompo Insurance (Hong Kong) Co., Ltd
Student’s name:
Name of the university:

Acknowledgement
I am extremely grateful to all the individuals who have been my constant support to complete
my Research based on ‘Relationship between the Employee's Job satisfaction and its effects
on the Job performance: A case study on Sompo Insurance (Hong Kong) Co., Ltd’. I am also
obliged to my family and friends who have given me enough time to conduct the research. I
am thankful to my professor who provided my enough support about subjective knowledge.
In addition, I would like to show my gratitude to the senior level employees of Sompo
Insurance Hong Kong who provided their responses during survey. Without their responses, I
could not conduct my research. Lastly, completion of this research has provided me pleasure.
Thank you.

Glossary
BARS: Behavioural Anchored Rating Scale
GDPR: General Data Protection Regulation
EEO: Equal Employment Opportunity
HK: Hong Kong
HRM: Human Resource Management
RFP: Request for Proposal
ROI: Return-on-investment
SPSS: Statistical Package for Social Sciences

Abstract
This research sheds light on the relationship between the employees’ job satisfaction and its
effects on the job performance. This research particularly focuses on Sompo Insurance Hong
Kong. There are five chapters in this research. In the first chapter of the research, research
rationale, aim, objectives and research questions have been provided. The aim of the research
is to explore the relationship between employees’ job satisfaction and the job performance,
focusing mainly on insurance industry. In insurance industry, the staffs have to manage the
clients of the organisation and they maintain the clients’ relationship. Sompo Insurance has
the rewards scheme; however, the staffs of the organisation have been facing the issue
extreme stress and poor work-life balance. In the second chapter of literature review,
theoretical framework of the research has been provided along with using the previous
scholarly articles. The researcher has described Affect Theory, Discrepancy Theory,
Herzberg’s Two Factor Theory, Goal Setting Theory and Vroom’s Expectancy theory.
In the methodology chapter, the researcher has followed positivism philosophy, explanatory
research design and deductive approach. The researcher has collected both primary and
secondary data for conducting the research. The researcher has collected primary data
through e-mail survey. The researcher has collected data from 50 senior level employees of
Sompo Insurance HK. The researcher has used SPSS 2.0 software to show correlation and
regression analysis. The researcher has presented the statistical calculation in tables and
charts. Through findings of the survey, the researcher analysed that Sompo Insurance HK
does not have the performance issue. The researcher prepared 14 close-ended questions to
understand the job satisfaction of the employees and their performance. The job satisfaction
of the employees in Sompo Insurance is low due to the stress and the performance
management. The employees have been facing the issues of conflict management and the
lower growth within the organisation. In the final section of the study puts emphasis on the
linking with objectives. The recommendations have been given to improve the work-life

balance of the employees, performance management analysis, improve quality of supervision
and improve employee engagement.

Table of Contents
Chapter 1: Introduction............................................................................................................11
1.1 Introduction....................................................................................................................11
1.2 Background of the research............................................................................................12
1.3 Research problem...........................................................................................................14
1.4 Research aim..................................................................................................................16
1.5 Research objectives........................................................................................................16
1.6 Research significance.....................................................................................................16
1.7 Structure of the dissertation...........................................................................................17
Chapter 2: Literature Review...................................................................................................18
2.1 Introduction....................................................................................................................18
2.2 Concept of employee job satisfaction............................................................................18
2.3 Theoretical framework of employee job satisfaction.....................................................19
2.4 Concept of employee performance................................................................................21
2.5 Theoretical framework of employee performance.........................................................22
2.6 Dimensions of employee job satisfaction......................................................................24
2.7 Strategies to improve employee performance................................................................25
2.8 Workplace motivation influences employee performance.............................................27
2.9 Relationship between employee job satisfaction and employee performance in the
insurance industry................................................................................................................28
2.10 Conceptual framework.................................................................................................29
2.11 Gap in literature............................................................................................................30

2.12 Summary......................................................................................................................30
Chapter 3: Research Methodology...........................................................................................31
3.1 Introduction....................................................................................................................31
3.2 Research philosophy......................................................................................................31
3.3 Research approach.........................................................................................................32
3.4 Research design..............................................................................................................34
3.5 Data collection process..................................................................................................35
3.6 Sampling technique........................................................................................................36
3.7 Data analysis technique..................................................................................................37
3.8 Reliability and validity testing.......................................................................................37
3.9 Research ethics...............................................................................................................38
3.10 Research timeline.........................................................................................................38
3.11Summary.......................................................................................................................38
Chapter 4: Data analysis, Findings and Discussion.................................................................39
4.1 Introduction....................................................................................................................39
4.2 Findings..........................................................................................................................39
4.3 Discussion......................................................................................................................57
4.4 Summary........................................................................................................................59
Chapter 5: Conclusions and recommendations........................................................................60
5.1 Conclusions....................................................................................................................60
5.2 Findings from primary data and literature review..........................................................61
5.3 Linking with objectives..................................................................................................63
5.3 Recommendations..........................................................................................................65

5.4 Limitations.....................................................................................................................67
5.5 Future scope of the study...............................................................................................68
Reference List..........................................................................................................................69
Appendices...............................................................................................................................77