Engagement between Family Supportive Supervisor Behaviors (FSSB) and Job Satisfaction: A Dissertation Study
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University of Sunderland
Human Resources Dissertation (UGB353)
Added on 2023-04-25
About This Document
In this dissertation we will discuss about human resources dissertation and below are the summaries point:-
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Dissertation investigates the relationship between Family Supportive Supervisor Behaviors (FSSB) and job satisfaction.
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FSSB includes emotional support, work-life balance, instrumental support, and role modeling.
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Findings indicate a strong association between FSSB and job satisfaction, highlighting the importance of supervisor support in the workplace.
Engagement between Family Supportive Supervisor Behaviors (FSSB) and Job Satisfaction: A Dissertation Study
University of Sunderland
Human Resources Dissertation (UGB353)
Added on 2023-04-25
ShareRelated Documents
UGB353 - Human Resources Dissertation Student No. 179197796
Engagement between Family Supportive Supervisor
Behaviors (FSSB) and Job Satisfaction In MIQ
Logistics (Hong Kong) Limited
By
Ms. Ho Tsz Fung
Student No. 179197796
Bachelor of Arts (Hons) Business and
Human Resource Management
UGB353 - Human Resources Dissertation
University of Sunderland
in
Hong Kong
Date of Submission: 10 May 2019
Name of Supervisor: Ms. Irene Chung
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page i
Engagement between Family Supportive Supervisor
Behaviors (FSSB) and Job Satisfaction In MIQ
Logistics (Hong Kong) Limited
By
Ms. Ho Tsz Fung
Student No. 179197796
Bachelor of Arts (Hons) Business and
Human Resource Management
UGB353 - Human Resources Dissertation
University of Sunderland
in
Hong Kong
Date of Submission: 10 May 2019
Name of Supervisor: Ms. Irene Chung
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page i
UGB353 - Human Resources Dissertation Student No. 179197796
Acknowledgement
Thank you to all of those who have helped listened and encouraged me
throughout this study. I am indebted to my supervisor Ms. Irene Chung whose guidance,
advice and patience have been immeasurable. My sincere thanks to all members of the
University of Sunderland in Hong Kong, both staff and students, whose continuous
support have made this thesis possible.
I would like to thank all of the participants in the study: all staffs in MIQ Logistics
Hong Kong Limited, for the time and help given throughout. Without their participation,
this research would not have been possible. In this context, I am also thankful to them,
whose research work helped me to execute this paper well.
Finally, I thank my family, without whom this thesis would not have been started or
completed! Your encouragement and support have never faltered; thank you.
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page ii
Acknowledgement
Thank you to all of those who have helped listened and encouraged me
throughout this study. I am indebted to my supervisor Ms. Irene Chung whose guidance,
advice and patience have been immeasurable. My sincere thanks to all members of the
University of Sunderland in Hong Kong, both staff and students, whose continuous
support have made this thesis possible.
I would like to thank all of the participants in the study: all staffs in MIQ Logistics
Hong Kong Limited, for the time and help given throughout. Without their participation,
this research would not have been possible. In this context, I am also thankful to them,
whose research work helped me to execute this paper well.
Finally, I thank my family, without whom this thesis would not have been started or
completed! Your encouragement and support have never faltered; thank you.
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page ii
UGB353 - Human Resources Dissertation Student No. 179197796
Statement for this Dissertation
I, Ms. Ho Tsz Fung (Student Number: 179197796) can confirm that this
dissertation has been submitted as a part requirement of the Bachelor of Arts (Hons)
Business and Human Resource Management (University of Sunderland in Hong Kong)
for the module Human Resources Dissertation UGB 353, and that no part of this work has
been submitted for any previous qualification.
I can confirm that the work is my own. I have supplied an electronic copy of this
dissertation to the University and note it is my responsibility to retain my own e- copy until
the point of official notification of my grade, and that I may be required to provide this
copy at the direction of the University.
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page iii
Statement for this Dissertation
I, Ms. Ho Tsz Fung (Student Number: 179197796) can confirm that this
dissertation has been submitted as a part requirement of the Bachelor of Arts (Hons)
Business and Human Resource Management (University of Sunderland in Hong Kong)
for the module Human Resources Dissertation UGB 353, and that no part of this work has
been submitted for any previous qualification.
I can confirm that the work is my own. I have supplied an electronic copy of this
dissertation to the University and note it is my responsibility to retain my own e- copy until
the point of official notification of my grade, and that I may be required to provide this
copy at the direction of the University.
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page iii
UGB353 - Human Resources Dissertation Student No. 179197796
Abstract
This study towards investigating the relationship between family supportive
supervisor behavior (FSSB) and job satisfaction of the employees by referring to social
information processing. The role of FSSB has been explored in terms of emotional
support, creative work and family life balance, instrumental support and role model and its
impact of the job satisfaction of the employees. Our findings using co-relation analysis
indicated strong association between FSSB and job satisfaction as the result obtained
was 0.937 that is more than 0.7. In addition to, the p-value obtained by regression
analysis is 0.000 that signifies significant difference, as the p-value is less than 0.05. The
results derived from this study contribute to emerging trends in today’s workplace and
highlights the significance of having adequate support from the supervisors at workplace.
Therefore, it can be inferred that FSSB policies should be developed by the human
resource department and the supervisors and implemented in reality for ensuring that the
organizations have a satisfied workforce, as it is of utmost significance due to increased
business competition.
Keywords: Family supportive supervisor behavior, emotional support, job satisfaction, social
information processing theory, creative work and family engagement, instrumental support, role
model
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page iv
Abstract
This study towards investigating the relationship between family supportive
supervisor behavior (FSSB) and job satisfaction of the employees by referring to social
information processing. The role of FSSB has been explored in terms of emotional
support, creative work and family life balance, instrumental support and role model and its
impact of the job satisfaction of the employees. Our findings using co-relation analysis
indicated strong association between FSSB and job satisfaction as the result obtained
was 0.937 that is more than 0.7. In addition to, the p-value obtained by regression
analysis is 0.000 that signifies significant difference, as the p-value is less than 0.05. The
results derived from this study contribute to emerging trends in today’s workplace and
highlights the significance of having adequate support from the supervisors at workplace.
Therefore, it can be inferred that FSSB policies should be developed by the human
resource department and the supervisors and implemented in reality for ensuring that the
organizations have a satisfied workforce, as it is of utmost significance due to increased
business competition.
Keywords: Family supportive supervisor behavior, emotional support, job satisfaction, social
information processing theory, creative work and family engagement, instrumental support, role
model
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page iv
UGB353 - Human Resources Dissertation Student No. 179197796
Tabel of Content
Chapter 1: Introduction............................................................................................ 1
1.0 Overview............................................................................................................1
1.1 Background of MIQ Logistics Hong Kong Limited..............................................1
1.1.1 Vision, Mission and Core Values.................................................................2
1.1.2 About MIQ Hong Kong Logistics Hong Kong Limited..................................2
1.2 Problem statement.............................................................................................2
1.3 Research aim.....................................................................................................3
1.4 Research objectives...........................................................................................3
1.5 Research questions...........................................................................................4
1.6 Research hypothesis......................................................................................... 4
1.7 Research rationale.............................................................................................4
1.8 Structure of the dissertation...............................................................................5
1.9 Summary........................................................................................................... 5
Chapter 2: Literature review.....................................................................................7
2.0 Overview............................................................................................................7
2.1 Conceptual framework.......................................................................................7
2.2 Work-family conflict as a source of resource loss..............................................8
2.3 Family-Supportive Supervisor Behaviors...........................................................8
2.4 Components of family-supportive supervisor behaviors....................................9
2.4.1 Emotional support........................................................................................9
2.4.2 Creative work-family management..............................................................9
2.4.3 Instrumental support..................................................................................10
2.4.4 Role of modeling behavior.........................................................................10
2.5 Significance of Family-Supportive Supervisor Behaviors.................................10
2.6 Role of family-supportive supervisor behaviors against work-family conflict
resource.................................................................................................................11
2.7 Family supportive supervisor behavior policy..................................................11
2.8 Social information processing theory (SIP)......................................................13
2.9 Concept of job satisfaction...............................................................................13
2.10 Factors affecting job satisfaction....................................................................14
2.10.1 Employee attitudes..................................................................................14
2.10.2 Flexible work schedule............................................................................15
2.10.3 Supervisor support.................................................................................. 15
2.10.4 Organizational culture..............................................................................16
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page v
Tabel of Content
Chapter 1: Introduction............................................................................................ 1
1.0 Overview............................................................................................................1
1.1 Background of MIQ Logistics Hong Kong Limited..............................................1
1.1.1 Vision, Mission and Core Values.................................................................2
1.1.2 About MIQ Hong Kong Logistics Hong Kong Limited..................................2
1.2 Problem statement.............................................................................................2
1.3 Research aim.....................................................................................................3
1.4 Research objectives...........................................................................................3
1.5 Research questions...........................................................................................4
1.6 Research hypothesis......................................................................................... 4
1.7 Research rationale.............................................................................................4
1.8 Structure of the dissertation...............................................................................5
1.9 Summary........................................................................................................... 5
Chapter 2: Literature review.....................................................................................7
2.0 Overview............................................................................................................7
2.1 Conceptual framework.......................................................................................7
2.2 Work-family conflict as a source of resource loss..............................................8
2.3 Family-Supportive Supervisor Behaviors...........................................................8
2.4 Components of family-supportive supervisor behaviors....................................9
2.4.1 Emotional support........................................................................................9
2.4.2 Creative work-family management..............................................................9
2.4.3 Instrumental support..................................................................................10
2.4.4 Role of modeling behavior.........................................................................10
2.5 Significance of Family-Supportive Supervisor Behaviors.................................10
2.6 Role of family-supportive supervisor behaviors against work-family conflict
resource.................................................................................................................11
2.7 Family supportive supervisor behavior policy..................................................11
2.8 Social information processing theory (SIP)......................................................13
2.9 Concept of job satisfaction...............................................................................13
2.10 Factors affecting job satisfaction....................................................................14
2.10.1 Employee attitudes..................................................................................14
2.10.2 Flexible work schedule............................................................................15
2.10.3 Supervisor support.................................................................................. 15
2.10.4 Organizational culture..............................................................................16
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page v
UGB353 - Human Resources Dissertation Student No. 179197796
2.11 Association among Family-Supportive Supervisor Behaviors and job
satisfaction.............................................................................................................16
2.12 Summary........................................................................................................17
Chapter 3: Research methodology........................................................................18
3.0 Introduction......................................................................................................18
3.1 Research outline..............................................................................................18
3.2 Research philosophy.......................................................................................18
3.2.1 Rationalizing the application of positivism philosophy...............................19
3.3 Research approach..........................................................................................19
3.3.1 Rationalizing the application of the deductive approach............................20
3.4 Research design..............................................................................................20
3.4.1 Rationalizing the application of descriptive design....................................21
3.5 Research strategy............................................................................................21
3.5.1 Rationalizing the application of survey research strategy..........................21
3.6 Sampling technique and sampling size............................................................22
3.6.1 Rationalizing the application of random probability sampling technique....22
3.7 Data collection technique.................................................................................22
3.7.1 Rationalizing the application of primary data collection technique.............23
3.8 Data analysis technique...................................................................................23
3.8.1 Rationalizing the application of quantitative data analysis technique........23
3.9 Ethical issues...................................................................................................24
3.10 Research limitation........................................................................................ 24
3.11 Summary........................................................................................................24
Chapter 4: Presentation and analysis of findings................................................26
4.0 Overview..........................................................................................................26
4.1 Findings on project objectives..........................................................................26
4.2 Analysing with Hypotheses..............................................................................28
4.2.1 Descriptive analysis (Demographic analysis)............................................28
4.2.2 Inferential analysis.....................................................................................30
a) Co-relation analysis........................................................................................30
b) Co-relation among the factors of FSSB..........................................................30
c) Co-relation analysis among the factors of job satisfaction..............................31
d) Co-relation between FSSB and job satisfaction.............................................31
e) Regression analysis.......................................................................................32
4.3 Data Reflection................................................................................................ 33
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page vi
2.11 Association among Family-Supportive Supervisor Behaviors and job
satisfaction.............................................................................................................16
2.12 Summary........................................................................................................17
Chapter 3: Research methodology........................................................................18
3.0 Introduction......................................................................................................18
3.1 Research outline..............................................................................................18
3.2 Research philosophy.......................................................................................18
3.2.1 Rationalizing the application of positivism philosophy...............................19
3.3 Research approach..........................................................................................19
3.3.1 Rationalizing the application of the deductive approach............................20
3.4 Research design..............................................................................................20
3.4.1 Rationalizing the application of descriptive design....................................21
3.5 Research strategy............................................................................................21
3.5.1 Rationalizing the application of survey research strategy..........................21
3.6 Sampling technique and sampling size............................................................22
3.6.1 Rationalizing the application of random probability sampling technique....22
3.7 Data collection technique.................................................................................22
3.7.1 Rationalizing the application of primary data collection technique.............23
3.8 Data analysis technique...................................................................................23
3.8.1 Rationalizing the application of quantitative data analysis technique........23
3.9 Ethical issues...................................................................................................24
3.10 Research limitation........................................................................................ 24
3.11 Summary........................................................................................................24
Chapter 4: Presentation and analysis of findings................................................26
4.0 Overview..........................................................................................................26
4.1 Findings on project objectives..........................................................................26
4.2 Analysing with Hypotheses..............................................................................28
4.2.1 Descriptive analysis (Demographic analysis)............................................28
4.2.2 Inferential analysis.....................................................................................30
a) Co-relation analysis........................................................................................30
b) Co-relation among the factors of FSSB..........................................................30
c) Co-relation analysis among the factors of job satisfaction..............................31
d) Co-relation between FSSB and job satisfaction.............................................31
e) Regression analysis.......................................................................................32
4.3 Data Reflection................................................................................................ 33
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page vi
UGB353 - Human Resources Dissertation Student No. 179197796
4.4 Practical implications....................................................................................... 36
Chapter 5: Conclusion and recommendations.....................................................37
5.0 Conclusion.......................................................................................................37
5.1 Recommendations...........................................................................................38
I. Taking family for annual office travel..........................................................38
II. Workplace and work time flexibility.............................................................38
III. Bringing children during festivals................................................................38
IV. Arranging rooms for taking care of children................................................38
5.2 Future scope of the study................................................................................39
References...............................................................................................................40
Appendixes.................................................................................................................I
Appendix 1. Survey questionnaire........................................................................I
Appendix 2. About MIQ Logistics.......................................................................IV
2.1 Vision, Mission and Core Values of MIQ.....................................................IV
2.1 Video of MIQ............................................................................................... IV
Appendix 3. Hong Kong Monthly Digest of Statistics 2019..............................V
3.1 Population pyramids in Hong Kong 2018.......................................................V
3.2 Labour force in Hong Kong 2018...................................................................V
3.3 Number of establishments, persons engaged in Logistics in Hong Kong 2018
............................................................................................................................ VI
Appendix 4. Benefits in Hong Kong 2018 (family support and work-life
balance) VII
4.1 Leaves....................................................................................................VII
4.2 Family-friendly benefits..........................................................................X
4.3 Work-life balance benefits...................................................................XII
Appendix 5. Gantt Chart....................................................................................XIV
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page vii
4.4 Practical implications....................................................................................... 36
Chapter 5: Conclusion and recommendations.....................................................37
5.0 Conclusion.......................................................................................................37
5.1 Recommendations...........................................................................................38
I. Taking family for annual office travel..........................................................38
II. Workplace and work time flexibility.............................................................38
III. Bringing children during festivals................................................................38
IV. Arranging rooms for taking care of children................................................38
5.2 Future scope of the study................................................................................39
References...............................................................................................................40
Appendixes.................................................................................................................I
Appendix 1. Survey questionnaire........................................................................I
Appendix 2. About MIQ Logistics.......................................................................IV
2.1 Vision, Mission and Core Values of MIQ.....................................................IV
2.1 Video of MIQ............................................................................................... IV
Appendix 3. Hong Kong Monthly Digest of Statistics 2019..............................V
3.1 Population pyramids in Hong Kong 2018.......................................................V
3.2 Labour force in Hong Kong 2018...................................................................V
3.3 Number of establishments, persons engaged in Logistics in Hong Kong 2018
............................................................................................................................ VI
Appendix 4. Benefits in Hong Kong 2018 (family support and work-life
balance) VII
4.1 Leaves....................................................................................................VII
4.2 Family-friendly benefits..........................................................................X
4.3 Work-life balance benefits...................................................................XII
Appendix 5. Gantt Chart....................................................................................XIV
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page vii
UGB353 - Human Resources Dissertation Student No. 179197796
Chapter 1: Introduction
1.0 Overview
In the modern day, business organizations are showing increased focused on the
employees, as they are the key pillars that determines the success of an organization. As
commented by Carlson et al. (2014), family is an integral part for the employees and
issues in the family life is highly reflected in the performance and satisfaction of the
employees. It is advisable for the business organizations to consider the family and
personal aspect of the employees for ensuring job satisfaction for them.
Family supportive supervisor behavior is a new concept that is getting popular in
the modern day workplace due to the facilities it intends to provide to the employees.
FSSB provides an opportunity for the employees to be connected and still in
communication with their families at work regardless of location and time. Under the
FSSB concept, provisions that are taken into consideration are workplace and work time
flexibility, taking emergency leaves, bringing in children at work, brining children at work
during festival and taking families in office tours (Goh, Ilies and Wilson 2015). (Refer to
Appendix 4)
Providing the employees with such facilities and provisions at work would allow
them to work by maintaining a balanced personal and professional life and give their best
regardless of any situation. This is because the employees would feel that as the
supervisors are taking care of their family needs, it is their responsibility to do the same
for them. Therefore, family supportive supervisor behavior results in employee job
satisfaction that is crucial in modern day workplace (Ko and Hur 2014).
1.1 Background of MIQ Logistics Hong Kong Limited
MIQ Logistics is a third-party logistics company that enables companies to
improve their transportation network and overall supply chain efficiency by offering
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page 1
Chapter 1: Introduction
1.0 Overview
In the modern day, business organizations are showing increased focused on the
employees, as they are the key pillars that determines the success of an organization. As
commented by Carlson et al. (2014), family is an integral part for the employees and
issues in the family life is highly reflected in the performance and satisfaction of the
employees. It is advisable for the business organizations to consider the family and
personal aspect of the employees for ensuring job satisfaction for them.
Family supportive supervisor behavior is a new concept that is getting popular in
the modern day workplace due to the facilities it intends to provide to the employees.
FSSB provides an opportunity for the employees to be connected and still in
communication with their families at work regardless of location and time. Under the
FSSB concept, provisions that are taken into consideration are workplace and work time
flexibility, taking emergency leaves, bringing in children at work, brining children at work
during festival and taking families in office tours (Goh, Ilies and Wilson 2015). (Refer to
Appendix 4)
Providing the employees with such facilities and provisions at work would allow
them to work by maintaining a balanced personal and professional life and give their best
regardless of any situation. This is because the employees would feel that as the
supervisors are taking care of their family needs, it is their responsibility to do the same
for them. Therefore, family supportive supervisor behavior results in employee job
satisfaction that is crucial in modern day workplace (Ko and Hur 2014).
1.1 Background of MIQ Logistics Hong Kong Limited
MIQ Logistics is a third-party logistics company that enables companies to
improve their transportation network and overall supply chain efficiency by offering
Engagement between FSSB and Job Satisfaction in MIQ Logistics (Hong Kong) Limited Page 1
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