Employment Relationship Management Unit 4 - Desklib
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This report discusses employment relationship management and highlights various approaches to employee voice & organizational performance. It also includes an assessment of emerging trends in conflicts and industrial sanctions.
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Employment relationship management unit 4
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Table of Contents Introduction................................................................................................................................................3 Main Body...................................................................................................................................................3 Task 1...........................................................................................................................................................3 1.1 Three Recommendations on how REBU could improve methods to employee voice and engagement............................................................................................................................................3 1.2 Difference between employee involvement & employee participation...........................................5 1.3 How employee engagement could be enhanced..............................................................................5 1.4 Difference between employee voice & organizational performance................................................6 CONCLUSION..............................................................................................................................................7 TASK 2..........................................................................................................................................................7 2.1 The differences between organizational conflict and misbehaviour..................................................7 2.1 Formal and informal conflict..............................................................................................................8 2.2 Action an employee might take during conflict.................................................................................8 2.3 An assessment of the emerging trends in conflicts and industrial sanctions.....................................9 2.4 A distinction of the following three methods (conciliation, mediation and arbitration) that REBU can use to resolve conflict formally before it escalates to an employment tribunal. Include similarities, differences and key features of two chosen methods.............................................................................9 3.1 The principles of the key legislation relating to unfair dismissal law and outline the process an employer should follow with regard to with capability and misconduct issues within REBU................10 3.3& 3.4 Two skills required to successfully handle grievances and disciplinary at work and the importance of handling these effectively so REBU can avoid legal claims.............................................10 Task 3........................................................................................................................................................12 Write an email to the CEO of REBU outlining...........................................................................................12 4.1 & 4.3 Main provisions of the statutory recognition procedures relating to collective employment law including official and unofficial action...........................................................................................12 4.2 Similarities and differences.............................................................................................................13 References................................................................................................................................................15
Introduction Employmentrelationshipmanagementisbecomingthemainrequirementofthe organization because in to gain long term profitability rate, there is a requirement to pay more attention on the employees. Every organization needs to implement some specific activities so that they can effectively maintain good relationship with their employees. This report is all about employment and relationships management and also highlights the various approaches of the employee’s voice & organizational performance. For this assessment, REBU organization is considered which offering their users various types of facilities like schedule transport with the help of mobile phone applications globally. This report divided in 2 part in which first will talk about the brief paper to the Board of Directors , second part is all about training sessions and email to the CEO. Main Body Task 1 1.1 Three Recommendations on how REBU could improve methods to employee voice and engagement There are three recommendations are provided which can helpful in employee voice and also provide employee engagement. The specific review of emerging development in order to improve the voice and engagement of the REBU are as follows - Recommendation 1 : Maintain the core value & emphasize the mission On the basis of REBU current situation, there are various changes are required so that REBU can appropriately maintain their voice and engagement in the organization for the development of the employees. There are various elements are involved in the employees voice which are helpful to improve the participation and also involvement of the employees at their workplace. As per the situation, it is recommended that REBU need to maintain their core value and also take appropriate steps to improve the mission process. Employee voice and employee engagementbothareworkcollectivelyinordertomaintaintheirworkingtaskinthe
organization. There are some appropriate steps need to adopted by the REBU , like collective representation, proper communication, upward communication, suggestion scheme, quality circle and jointly consultation. All these things are helpful to improve the involvement of the employees and also enhance their voice and engagement in the organization(Opoku‐Dakwa, Chen and Rupp, 2018). Recommendation 2: Priorities Feedback and concentrate on the engaging management In order to improve the employee engagement in REBU, it is necessary for the company to provide their employees proper feedback and also focus on the emerging management so that company can appropriately improve the effectiveness of their staff members. It is recommended that company need to improve their development process and also maintain their performance as per the requirement of the firm. It is analyzed that constant feedback is helpful to improve the performance and productivity level of the staff members so that they can work effectively and constantly as per to improve their performance level as compared to the previous performance. REBU is operating their business internationally so it is necessary for the company to you take care about their employees so that they can easily interact with the customers and clients and also address their requirement effectively. Manager of the company needs to formulate some specific Strategies and also maintain appropriate process in order to improve the management system and the whole organizational(Anthony‐McMann and et. al., 2017).With the help of effective managementsystem,alltheemployeescaneasilycommunicatewiththeirsuperiorand subordinate and also take their precious suggestions and feedback in order to update themselves and improve their performance graph(Butler, 2018). Recommendation 3: Conduct employees engagement survey constantly On the basis of present situation of REBU , it is recommended that there is a need to tu to conduct a small scale survey continuously. With the help of employee engagement survey, manager of the REBU can appropriately generalize the prospective and viewpoint of their employeeswith the help of employee engagement survey, company can identify the problem, issues and prospective of their employees so that company can easily do the modification in
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there working culture, environment, rules, regulation and policies(Venkataramani and et. al., 2016). 1.2 Difference between employee involvement & employee participation Employee voice and organizational performance both are interrelated and work collectively so that REBU can appropriately maintain their performance measurement. It is determined that and appropriate and effective employee voice can helpful to create the trust, maintain the innovation, improve the productivity of the employees. For instance, self expression related with the voice can provide more positive values like high level of job satisfaction; improve the better opportunities and development process. There are various factors are involved to determine the inter relation between the employees voice and also performance of the REBU.In order to improve the effectiveness of their employees, it is necessary for the organization to take care about the employee’s voice. It is determined that a happy employee is the right source of success in the organization so it is necessary for the REBU to improve the efficiency level of their employees and also provide them proper training and development sessions so that all the employees can work effectively. Company also needs to arrange a small survey in which company manager can easily generalize the extract situations of their customers. Through some suggested schemes, companies can appreciably performance their task and maintain the requirement of their staff members. Through employees engagement approaches like uphold the core value, identify the top performers, provide honest feedback, create effective career path are helpful to maintain the performance and participate of the employee’s voice and engagement(Brinsfield and Edwards, 2020). 1.3 How employee engagement could be enhanced Definition of engagement Engagement is considered as the specific arrangements which can helpful to made something on a particular period of time.Employee engagement is work as human resources which can determine the level of enthusiasm and maintain the workforce feeling in their job(Mazzei, 2018). Definition of voice
Basicallyvoicecanhelpfultomaintaintheemployeesexpressabouttheirideas, suggestions and also determine the grievance at the workplace. Management team of the organisation is responsible to manage the each and every task of the employees. This term is extremely prominent for the employees and helpful to improve the voice about they feel and also want. Emerging development is incorporated with the some specific emerging technologies like virtual patients, spatial computing, digital medicine, electric aviation, green hydrogen , artificial intelligence,computervision,edgecomputing,InternetofBehavior.Thesetypesof technologies are helpful to improve the emerging development of the organization. REBU is providing their services globally and also work correlated with the technologies so that company can work effectively in order to improve the customer experience and development of the people (Othman and et. al., 2018). 1.4 Difference between employee voice & organizational performance Onthebasisofabovediscussionabouttheemployee’svoiceandorganizational performance, it is identified that there is a some specific difference are determined in the employees voice and organizational performance which are discussed below - Both employee’s voice and organizational performance are helpful to improve the efficiency and effectiveness of the organization so that they can work more specifically in order to improve their demand of the employees. It is determined that you during the employee’s voice time in the decision making process, organizational performance improve. It is determined that the more involvement oftheemployeesinthedecisionmakingleadthehighlevelofOrganizational performance. Employeevoicetalkabouttheexperienceoftheemployeesandorganizational performance demand an appropriate organizational structure. Employee voice is helpful to improve the informative behavior and consultation of the employees and organizations performance is helpful to enhance the overall productivity of the organization(Holland, Cooper and Sheehan, 2017).
Employee voice provides the opportunity, enhancement in express their ideas so that all the employees can work effectively in the organization and shape their career. In case of Organizational performance, all the participants of the company are liable to enhance the performancerateoftheorganizationthroughtheirperformanceandeffectiveness (Marchington and et. al., 2016). CONCLUSION According to this report , it can be concluded that it is necessary for the organisation to take care about their employees and also implement some specific approaches like feedback system, take care about their physical and mental health can useful to improve the employee engagement and voice in an organization. Company can start appropriate policies and schemes related with the physical and mental health of the employees so that their employee’s performance and organizations performance both increase in an appropriate manner. TASK 2 2.1 The differences between organizational conflict and misbehaviour Organizational misbehaviour includes the behaviour of employees or any other person in the organization that is not supposed to be happened(Nash, and Hann, 2020). The main difference between organizational misbehaviour and organizational conflict is that the misbehaviour causes conflicts in the workplace. Misbehaviour is a small concept as compared to conflict because conflict is a wide concept which includes various kinds of conflicts that is formal and informal conflicts. In case of REBU, any kind of misbehaviour by employees in the workplace will be included in organizational misbehaviour and enhancement of the misbehaviour in the organization causing conflicts will be included in conflicts in the organization. 2.1 Formal and informal conflict The formal and informal conflicts are different from each other and require different resolution process to be followed by the organization. In order to understand the difference between formal and
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informal conflict the resolution process of both the conflicts will help. In order to resolve former conflict individuals and employees are required to initiate formal complaint in the workplace with the help of filing of complaint or grievance according to the system followed in the organization(Rouméas, 2020). Whereas in case of informal conflict the resolution has been made with the help of allowing both the parties to stay in control in the process and negotiate for the same to find out a common solution so that the solution can be able to work for everyone. In case of REBU Company, the company has a proper formal and informal conflict resolution system as they understand both formal as well as informal systems. The main causes of employee grievance in the organization are the informal conflict which has been caused by the misbehaviour of the employees with the organization causing conflict within employees. 2.2 Action an employee might take during conflict BasisOne ActionKey featureIts difference OfficialActiontakenby employeesasan industrialactionand whichtheemployees select the option to call ofashortstrikeand lockoutinthe organization. Providesjusticeunder law. Itisjustifiedwayto showaconflictand protestinthe organization Thishasbeen authorizedbytrade union. In case of official action the employees are able to fileasuitagainstthe employerincaseof increasingconflicts. Whereasinanofficial actiontheemployees doesnothaveafair chancetofileasuit against employer. Anofficialactionhas been authorized by trade union whereas unofficial action is not authorized by trade union. Unofficialelection results in a short strike and lockout whereas an unofficialactionwill resultandspontaneous and disruptive gatherings in the workplace. UnofficialSpontaneousand disruptivegathering caused by employees in theorganization withouttaking authorizationfromthe trade union can be an actionwhichcanbe includedinunofficial action. Itisaspontaneous actiontakenby employees. Itcanberesultin increase of conflicts in case of wrong demand by employees It is not approved by the tradeunion(Cowan, Clayton, and Bochantin, 2021).
2.3 An assessment of the emerging trends in conflicts and industrial sanctions Emerging trends in construction industry of sanctions will includes the different ways of conflict and protest that has been adopted by employees most commonly in the organizations these days. The adaptation of modern work and technology in many organization has diminishes the use of trade union in the industries which will provide completely different trend to the ways of conflict and protest that has been adopted by employees these days. Employees prefers long strikes in order to response to the conflicts in the organization but the emerging trends has makes it a shorter as well as a strategically planed strikes. The company is these days have internal system and policies related to the solution of grievances of employees which has reduces the chances of conflicts and protest in the organization. The organizations as a proper grievance redressal system that has been provided to the employees a democratic environment in the organization and will help then to adopt shorter and strategically planned strikes in their way of conflict and protest. This emerging new trends in the market as a way of conflict and protest in the organization has various features among which the most common feature is it reduces thetimethathasbeenwastedinthelongstrikesandalsoenhancestheproductivityofthe organization(Menkel-Meadow, 2020). These emerging trends has higher value in the today's organization that can be possible with the help of new ways that has been adopted by workplaces and technology through which the companies are able to have internal use of policies. In context of REBU, these new ways of work and technology will help the company to have a proper conflict management which became a strength for the organization by reducing the number of conflicts and protest in the organization. Apart from this it can also became a weakness for the company if employees and management is not able to adopt these new ways of work and technology in their day-to-day activities. 2.4 A distinction of the following three methods (conciliation, mediation and arbitration) that REBU can use to resolve conflict formally before it escalates to an employment tribunal. Include similarities, differences and key features of two chosen methods In order to provide a grievance system the company REBU has an option to provide three basic methods to the employees through which the employees will be able to resolve their conflicts formally. This redressed system will help the company to resolve the conflict internally so that the employees are not required to escalate to the employment tribunal. These three methods are the conciliation arbitration and mediation. For the purpose of REBU, the company has an option to choose arbitration and conciliationforthepurposeofresolvingconflictsformallyintheorganization.Thesimilarities differences and key features of these arbitration and conciliation are explained below:
Arbitration: Arbitration refers to the process in which employees as an option to submit a dispute by an agreement that the parties will resolve the dispute with the help of one or more arbitrators who provides binding decisions for the dispute(Feng, and Xie, 2020). It is a private dispute resolution system and is consensual in nature. Conciliation: Conciliation refers to an instrument that has been used to resolve the dispute out of the court. Conservation is a voluntary instrument that can be adopted by organization to resolve disputes and also is flexible confidential and a process that is interest based in nature. 3.1 The principles of the key legislation relating to unfair dismissal law and outline the process an employer should follow with regard to with capability and misconduct issues within REBU Unfair dismissal refers to the situation in which employee is dismissed from the workplace with unjust unreasonable or harsh manner. It has been provided that the dismissal of a qualifying employee will be considered unfair until the employer has depicts the valid reason for such dismissal from the organization. This principle provides for the five valid reasons in which the employee can be dismissed from the organization in the unfair dismissal is on the grounds of capabilities any misconduct by the employee by the reasons of redundancy and other substantial reasons which provides the dismissal a justification by the employer. Affair the employer is required to give one of the following regions that are potentially fair otherwise the dismissal will be deemed to be automatically on fair in the company. In case of REBU, the managers of the company are required to follow a proper process in order to dismiss an employee due to the reasons of their capabilities and misconduct issues within the company. The managers are required to give the employee a proper notice off warning related to their capability is and misconduct issues in the organization and provide them a suitable time to resolve this issue(Feng, and Xie, 2020). In case of negligence from the employee the employer has an opportunity to dismiss the employee from the job and in case of any grievances by the employee the tribunal will be able to identify that either the dismissal is fair and unfair under the law. 3.3& 3.4 Two skills required to successfully handle grievances and disciplinary at work and the importance of handling these effectively so REBU can avoid legal claims In order to handle the grievances and disciplinary at workplace it is essential for the managers to have effective skills that are required to manage these grievances. The two skills that are required to handle grievances and disciplinary at work are given below:
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Communication skills: Communication skills are the most important skills to handle any grievance and disciplinary because it helps a manager to receive and send the message in successful manner. Effective communication skills will help the manager to avoid the grievances and provide effective solutions for handling any kind of grievances at the workplace. Communication skills also include effective listening which is the most important part to successfully handling any grievance at workplace and providing solution to the employees. Decisiveness: Apart from communication skills an individual is required to have a strong decision making power to solve any kind of grievance as providing solutions to the grievances requires and effective decisions to be taken(Wilkin, 2017). It is also the most important skill that should be present in a manager to successfully handled the grievances and disciplinary at work. If the management of the company is able to successfully handle the disciplinary actions and grievances in the organization then it will keep the employees and other stakeholders of the organization to be happy with the REBU Company. Providing solutions to the grievances at the initial level will help the managers to stop the employees and other parties. It will solve the grievances of the other party and will avoid legal claims on the company in case of any grievance and disciplinary action.
Task 3 Write an email to the CEO of REBU outlining To Chief Directors of REBU Subject: Union and Non Union forms of the employee’s representation Dear, Mam / sir 4.1 & 4.3 Main provisionsof thestatutoryrecognitionproceduresrelatingtocollective employment law including official and unofficial action. Differences BasisUnion formNon union form VoluntaryInformal types of collective bargainingwithintheno compulsionofthestaff members in order to bargain with the union. Inthisform,management indicatedconsultationis considered.Employee consultation and consultative committee are considered by the organization. State sanctionedThere is requirement of the legalandstatutory requirementsinorderto handingtheconflictsand grievancesso that company can effectively deal with the bargaining and consolidation. Legalconsiderationand requirementsarenecessary but for the same employees participation.
In the area of employment law that governs the operations & actions of trade unions, works councils & employers’ associations, as well as the pattern of contact between employers & employees. It addresses problems such as employees' rights to collective bargaining and co- determination, trade union freedom of association, internal union government, trade union recognition, collective bargaining, and strikes, work stoppages, and other basic industries action. Over the last two decades, there have been significant changes in collective employment law which can helpful to maintain the office and unofficial actions of the organization. REBU is more concerned about their official and unofficial actions and also implement some specific laws and procedures which can helpful to improve the collective employment activities in an organization. It is considered that organization is following some specific clauses to maintain the effectiveness of the organization like recognition, dues check off, no lockouts, subcontractors, union security, management rights and many others.There are some specific key provision are utilized by the company in order to maintain the effectiveness of the organization. Official industrial action is authorised or approved by a labour union. People can enhanced by the union rules to do, authorise or endorse acts of the kind in inquiry and Executive Committee, President, or General Secretary, any other committee of the union or any official, not just whether employed by the union , all are all able to reauthorize or publicly support strike action. It becomes unofficial if the union later repudiates the action. 4.2 Similarities and differences Similarities
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BasisUnion formNonunion form Negotiation Workers of the organization aremaintainingsome negotiation activities in order to meet their requirements. Individualnegotiateforthe litterleverageandalso maintainsmallformof negotiations activities. BargainingIn context of the bargaining factor,workersandother membersoftheunionare bargain for the fair pay units , dues pay. Non union forms are involved in the no dues pay.
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Venkataramani, V., Zhou, L., Wang, M., Liao, H. and Shi, J., 2016. Social networks and employee voice: The influence of team members’ and team leaders’ social network positionsonemployeevoice.OrganizationalBehaviorandHumanDecision Processes,132, pp.37-48. Wilkin, L., 2017. Mediation as a tool for resolving workplace conflicts. InThe Mediation Handbook(pp. 179-184). Routledge.