Empowering Patients through E-Health Services

The provided assignment focuses on empowering patients through e-health services, exploring various studies and research papers that highlight the importance of patient empowerment and involvement in healthcare decisions. The selected references cover topics such as patient access to electronic health records, mobile health, personal health management, and technology integration in healthcare. These sources demonstrate the potential for e-health services to improve patient care and outcomes, as well as the challenges and limitations associated with implementing these technologies.

Empowering users in Health and
Social care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 influence of current legislation on organisational policies and practices for promoting and
maximising rights of service users.........................................................................................1
1.2 Analyse factors that may affect the achievement of promoting and maximizing the rights
of users of health and social care services..............................................................................2
2.1 Explaining factors from the case study which have contributed in loss of independence,
non participation and social exclusion...................................................................................3
1.3 Analyze how communication between care workers and individuals contribute to
promoting and maximizing the rights of users of health and social care...............................4
TASK 2............................................................................................................................................4
2.3 Analyze the tensions that arise when balancing the rights of the individual to
independence and choice against the care provider’s duty to protect....................................4
TASK 3............................................................................................................................................5
3.1 Use a case study from a health or social care setting to identify the extent to which
individuals are at risk of harm................................................................................................5
2.2 Analyse of organisational systems and processes are managed to promote participation
and independence of users of health and social care services................................................6
3.2 Analyse the effectiveness of policies, procedures and managerial approach within a health
or social care setting for promoting the management of risks................................................6
M1 Effectiveness of organization policies and procedures to manage and minimise risk in
health and soial care...............................................................................................................7
M2 Sources of information used for research on legislation, policies and practices.............7
M3 Medication administration and disposal..........................................................................7
TASK 4............................................................................................................................................8
Covered in leaflet...................................................................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Empowerment is referred to a situation in which an individual feels that he is more
control of his life and can form decision of their own. This feature stands crucial for people who
are in health and social care institutions as practitioners are making attempts in ensuring that
users are able to form their own decisions and live independently (Adam and Taylor, 2014). This
assignment taken into consideration the case study of Mr. Taz. There will be an attempt to
designing and reviewing services that promotes maximisation of rights of social care service
users. There will be an description of factor which influences participation and independence of
vulnerable people in the institution. Understanding will be developed with managing and
monitoring risk approaches so that good practices related to heath and social care is taken into
consideration.
TASK 1
1.1 influence of current legislation on organisational policies and practices for promoting and
maximising rights of service users
It can be said that legislation which has been formed by the government tends to
influence the manner in which health and social care practices and processes are carried out in an
organisation. There is a brief mention of factor which tends to create an impact on maximising
rights of service users.
Data Protection Act 1998 is an legislation formed by the government influences the
manner in which personal information of clients is protected and preserved within an
organisation and is only used for welfare of the person (Adams, 2011). This act lead to formation
of confidentiality policy in an institution which keeps information of service users away from
person who can cause harm.
Equality Act 2010 is another law formulated by government which states that every
individual must be viewed as equal and there is no superiority and inferiority among human
beings. The individual suffering from numerous physical and emotional illness should be not be
treated as inferior than others. This act have persuaded formation of policy of offering equal
opportunity to individual to grow and prosper in the growing environment.
The care act have been a step by the United Kingdom government which intends to
reform the manner in which health and social care services are offered to adults. This act with its
formation in the year 2014 have brought in some reformation in form of obligations and
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provision related provision of care to service users. The alteration in the rating and quality
criteria have persuaded these institution to work harder to match the benchmarks established.
There is an legislation enacted by the government which aims to emphasize upon
concerns of health and safety in an institution. The health and safety at work 1974 have
identified roles which are to be carried out by management and practitioners so that safety and
health of service users and provider is conformed (Anshari and et. al., 2013). While counselling
and providing care to Mr Taz, it is the duty of practitioners to counter with his aggressive
behaviour in a professional manner and help individual in leading a stable life.
Policies and practices for promote maximise the rights of users
 Confidentiality: Service users in health and social care expect the service providers
involve in their care treatment who have access of their personal information wants to
protect confidentiality. Information consists details about the lifestyle, family, medical
condition which they want to keep private and do not want to share it with anyone.
Breaking confidentially affect the care that health care organisation provides its
customers and this also affect the public’s confidence in health care professionals.
 Equal opportunities: Equal opportunity is put in organisation in order to safeguard every
individual. One of the most important aspect of this is that it provides better care to
vulnerable adults in health and social care. Concept of equal opportunity describe that all
clients should be given equal opportunities and should not be discriminated on basis of
age, disability, gender and religion. All employees working in health and social care
require to comply with policy of equal opportunity so that all patients are free from
discrimination and are protected.
1.2 Analyse factors that may affect the achievement of promoting and maximizing the rights of
users of health and social care services
Promoting and maximizing right of an individual is not an easy task and may require a
sum of factors to be working together for its accomplishment. A brief analysis of factor affecting
promotion and maximization of right are as follows:
Policies and procedures: These can be referred to one of the prime factor which
influences rights of a service user. The presence of policies such as anti-discriminatory,
confidentiality, health and safety and most important decision making which is being left out to
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service users are helpful in making a positive impact on the level to which right can be exercised
by a user.
Staffing: This factor focuses on procuring right members in the team so that holistic care
is being offered to people. The number of staff does not matter it is essential for them to be
possessed with suitable skills and knowledge. This feature will be helpful in making sure that
they provide ample of opportunity to Mr Taz when it comes to decision making and exercising
rights.
Continuing Professional development: The provision of adequate training and education
is very crucial. This factor will be helpful in enlargement of skills and knowledge of workforce
and taking into consideration that no laws and policies of an institution are violated (Bradway,
Årsand and Grøttland, 2015).
Individual: it is one of the important factor which states that it is dependent upon the
service user and its health status which determines the level to which right are promoted and
maximized. The level of independence which is offered to a service user is mainly dependent
upon the his health and his ability to form decision for himself. In case of Mr Taz, he is not in a
state to form decision for himself or can be left alone due as it is perceived that he do not wish to
live any longer.
Feasibility: Feasibility determines the chances of attaining success in the such domain.
The provision of level of independence to Mr Taz does not seem like a good ideas as he is going
through a rough phase and will be benefited with a great deal of intervention which is being
refused by him continuously.
2.1 Explaining factors from the case study which have contributed in loss of independence, non
participation and social exclusion
There can be numerous reasons which can contribute to loss of independence of a service
users are as follows:
Physical disability: It is referred to be a limitation on the physical functioning of an
individual. The physical disability which is being encountered by a person through tragic
accident which resulted in hearing impairment as well emerged to be a major loss on the social
grounds of an individual. Mr Taz has not been able to successfully communicate with family and
friends which tends to bring down his morale to survive and be healthy again.
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Emotional trauma: the loss which has been encountered by Mr Taz during the accidents
is much to be absorbed by the brain. This experience during this phase of life is not being able to
dealt properly by the individual and have resulted in inability to form right decisions for self
(Wang and Huang, 2012).
A brief description of factors which contribute to social exclusion of client are as follows:
Cultural reasons: A health and social care institution encompasses people belonging to
different religion and culture. The culture defines the perception and experiences of people
which may not be similar leading to social exclusion (Chiang, Yang, and Tu, 2014). For
instance: A jewish may not be part of English traditions and celebrations.
Age: the age is one of the factor which can emerge to be a leading cause of the social
exclusion. Mr Taz is a 18 year old boy who have met with an accident and is being a part of
rehabilitation center whereas other members in the institution are elderly. This can results in a
major cause for social exclusion of individual.
There are some factors which relates to non-participation of a person with others in an
institution. A brief mention of features are as follows:
Personal: Considering the case study, it can be said that Mr Taz due to his ailments does
not wish to participate in the in social gathering at home or at the institution.
Institutional: there can be possible for reason on grounds of institution which persuade
Mr Taz to forego social participating events. The environment of institution can emerge to be
one of the cause which may be cause of reluctantly towards such events.
1.3 Analyze how communication between care workers and individuals contribute to promoting
and maximizing the rights of users of health and social care
Communication can be referred to be a crucial element which can be employed in making
sure that ideal care and services are offered to people. The practitioners and service provider are
expected to regularly communicate with the users so that their problems and queries are resolved
in the ideal manner (Glasby, 2017). The rights of an individual can be referred to be as legal
entitlement which are informed by the law of the United Kingdom. The task of physiotherapy
involves working with patient for a duration so that their physical and emotional difficulties can
be countered. It is essential to engage consumers through verbal interaction so that they are able
to identify suitable practices and therapies which are being helpful to a patient in dealing with
difficult circumstances. The communication between Mr Taz and physiotherapy team have been
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identified to be crucial as it will be help in diagnostic, assessment and treatment of physical and
emotional difficulties which are encountered by the service user. The interaction will be help into
exchanging of information amongst the two leads into education them on the ways through
which their circumstances and health could be improved (Storm and Edwards, 2013). The lack of
participation of Mr Taz can only be resolved with effective communication between
physiotherapist and service user itself.
TASK 2
2.3 Analyze the tensions that arise when balancing the rights of the individual to independence
and choice against the care provider’s duty to protect
Mr. Harry has been diagnosed with Attention Deficit Hyperactivity Disorder in which a
person is not able to pay attention and fails to control his impulsive behavior. Under such
circumstance, service user wishes to prepare his favorite meal. As a practitioners, it is very
important to respect wishes and dreams of a service users (Griffiths and et. al., 2012). But
considering his past record, he has been caught arguing and beating customers who stare him.
This leads to a major dilemma, weather to keep safety as a priority or expectations of a service
user. The issue in this context arises whether to promote independence of a person or to give
safety the highest priority. Under such circumstances, a balanced approach is to be undertaken.
There has to be a way through which both the duties and instances are to be fulfilled. The
decision under such situation is that nurse can accompany Mr. Harry to the supermarket and help
him in overcoming impulsive behavior and assure that he reaches back home safely. This is the
only approach through which there is a right balance between safety and psychological freedom
of a service user. This approach will be helpful to client in further identify manner through which
he is able to lead his life in an more independent manner and empowering to form his own
decisions. Accompanying him will make sure that safety of other is being taken into
consideration as well.
TASK 3
3.1 Use a case study from a health or social care setting to identify the extent to which
individuals are at risk of harm
As Mr Phillip is suffering from dementia and is having negative terms and conditions
with his sons. They do not treat him well and is abused due to domestic violence. Apart from it,
his pension and security amount is also utilized by his sons and he has to do part time job to earn
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his livelihood (Roberts and Chapman, 2017). Hence, this is the reason that make him depressed
and is facing number of problems and health issues. He was emotionally weaken and want to
commit suicide to end his life. Another harm involve problem of medication that cause hindrance
to his growth and development. This is the harm that he is posing to himself.
After analyzing his harm factors proper step must be taken so that he must be protected
from any danger and make him feel healthy to live his life freely and happily ( Hagen and Nixon,
2011). He has been admitted into residential care where he will be treated with good medical
facility so that his problem could be remove in effective manner. His interest need to be
safeguarded in accordance to vulnerable adult act which ensures that no individual can be abused
by his family people hence, they have human right to live a carefree life with their family
members so that so issues get raised in his entire life. Hence, this formulated act will safeguard
the interest of service user.
2.2 Analyse of organisational systems and processes are managed to promote participation and
independence of users of health and social care services
There is a right combination of activities and efforts which are undertaken by the
practitioners so that there is an right promotion of independence of service users are carried out
(Hough, 2012). An institution can primarily form an approach related to recruitment and
selection of employees as they are helpful in making sure that competent human resource have
been provided with an opportunity to be a part of this institution. Another system which has been
known to promote independence of service user such as Mr. Philip is the policy and legislation
which has been formed by the government of United Kingdom. The government have stated that
all the individuals are equal and must be provided with opportunities in an equal manner along
with safeguarding their Internet (O'DONNELL and Gormley, 2013). The legislation related to
supply of medicine states that right medication is being catered to individuals in the right
manner.
The framework which is being utilised within assures that independence of service users
in being promoted and are treated with utmost care and respect. This will make sure that they are
able to deal with their own finances and practice they religion and culture they belong. Mr. Philip
with the provision of such an environment will be able to lead a suitable lifestyle. The regulatory
practices which are being carried out within institution assures that established benchmarks are
to be conformed.
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3.2 Analyse the effectiveness of policies, procedures and managerial approach within a health or
social care setting for promoting the management of risks
The policies of organisation related to equality, confidentiality and diversity have been
beneficial to people in health and social care home as they are treated with respect and dignity
and provided with opportunity to take back control over their staff with competent workforce
(Lewis and West, 2014). When it comes to procedures there have been an implementation of
inter-agency working which is helpful in ensuring that holistic care is offered to people such as
Mr Philip. The care and attention service user deserved will be fulfilled in the residential care
home and will assist in getting back his share in terms of finances. The feedback mechanism
have been initiated as well under which any dissatisfaction from the service offered will be
countered in a rapid manner (Nazi and et. al., 2013). The risks assessment strategies which are
implemented in the organisation have been successful in reducing the discrepancy which in
residential care home and have simultaneously uplifted status of health of employees as well as
service users in care homes. The managerial approach which is being focused in the institution
is Matrix approach which assures that resources and capabilities of care homes are shared across
various functions (Moltu and et. al., 2012). This approach is being helpful attaining continuous
reports from employees and their right evaluation.
M1 Effectiveness of organization policies and procedures to manage and minimise risk in health
and social care
Organizational policies is highly indispensable for controlling various possibilities of
mistakes and errors because proper planning aids in assisting staff members towards corrective
path. However, in health or care sector single mistake is really dangerous because its a matter of
life. Thus, in given case study company needs to manage all the policies in proper manner so that
selected firm can attain set objectives or goals in a defined time frame. Mainly, risk is uncertain
due to which company needs to initially prepare for everything so that they can act as per the
situation arises and take immediate actions.
M2 Sources of information used for research on legislation, policies and practices
Legal bodies are playing crucial role in preventing individuals from exploitative activities
as their main motive is to create a nation free from wrongful conducts. Mainly, legislation are
coming with various necessary acts for managing all the business activities in suitable way.
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Legitimate institutions are enacting laws which is applied at health care sector for overcoming
business issues incurred at workplace while performing business activities.
M3 Medication administration and disposal
Proper administration is highly indispensable for overall success of health care sector so
that managers can appropriately perform their assigned job role in best manner. Along with this,
they can easily direct others to perform their job role in best manner. For example; considering
necessary elements before making plans or procedures. Apart from this, management is also
understanding the views or opinions of various staff members before making any decision so that
they can create positive relations with others. Proper administration is essential in given case
study so that they can attain set goals in a defined time frame.
TASK 4
Covered in leaflet
CONCLUSION
It can be concluded from the above report that it is very important to empower people in
social and care institution so that they are able to take charge of their own life and form decisions
which are best suited to them. The government have enacted legislation, polices and practices
which assures that service users are able to maximise rights of service users in health and social
care institutions. It is crucial for an institution to hire employees which are best suited and
conduct right allocation of funds so that there is an availability of right resources to service users.
It is duty of manager to make sure that risks are managed and monitored so that right
environment could be maintained in health and social care setting.
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REFERENCES
Books and journals
Adam, D. and Taylor, R., 2014. Compassionate care: Empowering students through nurse
education. Nurse Education Today. 34(9). pp.1242-1245.
Adams, S. A., 2011. Sourcing the crowd for health services improvement: The reflexive patient
and “share-your-experience” websites. Social Science & Medicine. 72(7). pp.1069-
1076.
Anshari, M. and et. al., 2013. Empowering clients through e-health in healthcare services: case
Brunei. International quarterly of community health education. 33(2). pp.189-219.
Bradway, M., Årsand, E. and Grøttland, A., 2015. Mobile Health: empowering patients and
driving change. Trends in Endocrinology & Metabolism. 26(3). pp.114-117.
Chiang, J. H., Yang, P. C. and Tu, H., 2014. Pattern analysis in daily physical activity data for
personal health management. Pervasive and Mobile Computing. 13. pp.13-25.
Glasby, J., 2017. Understanding health and social care. Policy Press.
Griffiths, J. and et. al., 2012. 'A caring professional attitude’: What service users and carers seek
in graduate nurses and the challenge for educators. Nurse Education Today. 32(2).
pp.121-127.
Hagen, B. and Nixon, G., 2011. Spider in a jar: Women who have recovered from psychosis and
their experience of the mental health care system. Ethical Human Psychology and
Psychiatry. 13(1). pp.47-63.
Hough, R. E., 2012. Adult protection and ‘intimate citizenship’for people with learning
difficulties: empowering and protecting in light of the No Secrets review. Disability &
Society. 27(1). pp.131-144.
Lewis, J. and West, A., 2014. Re-shaping social care services for older people in England: policy
development and the problem of achieving ‘good care’. Journal of Social Policy. 43(1).
pp.1-18.
Moltu, C. and et. al., 2012. Negotiating the coresearcher mandate–service users’ experiences of
doing collaborative research on mental health. Disability and rehabilitation. 34(19).
pp.1608-1616.
Nazi, K. M. And et. al., 2013. Evaluating patient access to Electronic Health Records: results
from a survey of veterans. Medical Care. 51. pp.S52-S56.
O'DONNELL, H. and Gormley, K., 2013. Service user involvement in nurse education:
perceptions of mental health nursing students. Journal of psychiatric and mental health
nursing. 20(3). pp.193-202.
Roberts, K. and Chapman, T., 2017. Realising participation: elderly people as active users of
health and social care. Routledge.
Storm, M. and Edwards, A., 2013. Models of user involvement in the mental health context:
intentions and implementation challenges. Psychiatric Quarterly. 84(3). pp.313-327.
Wang, C. J. and Huang, A. T., 2012. Integrating technology into health care: what will it take?.
Jama. 307(6). pp.569-570.
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