This report is based on enterprise mobile application for an hospital, Armidale Private Hospital. The app aims at delivering enhanced services to all the individuals irrespective of their age, sexuality or region.
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ENTERPRISE MOBILE APP BUSINESS CASE
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Executive Summary This report is based on enterprise mobile application for an hospital, Armidale Private Hospital. The app aims at delivering enhanced services to all the individuals irrespective of their age, sexuality or region. The cost associated with development will be analysed for different aspects related with development of mobile based application. Along with this, value proposition of specified application has been provided through which further benefits have been illustrated. Testing has been carried out in order to identify what all changes must be made furthermore, regular updates must be made so that software do not become out dated and meet the existent needs of their customers.
Table of Contents Executive Summary.........................................................................................................................2 Introduction......................................................................................................................................4 Background.................................................................................................................................4 Proposed Solution.......................................................................................................................5 Cost analysis................................................................................................................................5 Strategic alignment and IT strategies..........................................................................................7 Value proposition & benefits......................................................................................................7 Project management & control....................................................................................................8 Infrastructure needs...................................................................................................................10 Software design, methodologies and testing strategies.............................................................10 Internationalisation for global market.......................................................................................11 Social Media..............................................................................................................................11 Risk management......................................................................................................................12 Integration & deployment strategies.........................................................................................12 User acceptance & change management...................................................................................13 Maintenance..............................................................................................................................13 Future opportunities..................................................................................................................13 Recommendations.....................................................................................................................14 Conclusion.....................................................................................................................................14 References......................................................................................................................................15
Introduction Enterprise mobile application denotes the apps that are being created by firms for individual for rendering their services. Basically, it denotes an application of an organisation that is liable to deliver functions to their customers(Harris and Patten, 2014). Enterprise mobile apps are developed for combining or interfacing utilisation with company uses. They are formulated with intention for deployment to diverse devices, operating systems and network. This report is based on, Armidale Private Hospital that delivers health care services which are merged with modern facilities to community of Armidale along with its surrounding districts. This report is based on an application of hospital, in which patients can enter their credentials and can have prescription for the problems that are being faced by them. They aims at providing medical services in an identical place. This report involves background, solution, cost analysis, strategies and benefits that will be provided by an application. Furthermore, project management along with its requirements have been illustrated. Apart from this, security aspects, deployment strategies, maintenance and future opportunities will also be analysed. Background People are deprived of the basic needs and health services is one of them. This leads to a need of a platform in which each individual can avail for the facilities as per their requirements. As per the present scenario, technology is rapidly evolving which will provide a benefit to the patients those who are facing some health issues but still due to time or any other issues or not able to reach the hospital(Abolfazli and et. al, 2014). For this, Armidale Private Hospital is opting to have an application through which problems of maximum number of people can be addressed. There are different apps that have been developed with medical concerns but the results attained are not appropriate or lacks the proper care. To address this, management of Armidale Private Hospital has opted for an app by which they can provide people of Australia with relevant services via an app. This project aims at providing appropriate health treatment to the needful person within a identical app.
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Proposed Solution The central aim is to develop a system that is liable for rendering medical services within a single place. Through utilisation of this application user will be able to get health solution and they can get connected with possible doctors(Chang, Abu-Amara and Sanford,2010). On the perspectives of user, they will be able to have enhanced functions through the utilisation of simple app and deliver them information easily. On the behalf of management of Armidale Private Hospital, they need to look out for regular updates, manage policies and plans for growth, manage medical services and analyse the market. Target audiences are facing problems like they are not getting appropriate facilities and sometimes if they go to the hospital they might not find a doctor there. To address such kind of problems the application has been designed for Armidale Private Hospital. In this application, as per the needs of patients, there is the option for specialities like gynaecologists, psychiatrist, dietitian, orthopaedic and many other(Chou, Li and Shan, 2011). Individual can give the details of problems and can accordingly have results, in case if they are having severe issues then they will be recommended for consultation from doctor. Cost analysis There are different phases which are involved in this and the cost associated with each also varies (Building Cost Effective Enterprise Mobile Applications, 2019).
(Source: Building Cost Effective Enterprise Mobile Applications, 2019) Normally, the development as well as deployment cost of mobile application lies in between $25,000 to $500,000. Suppose if the budget of Armidale Private Hospital for application is $200,000 It is elaborated below: ActivitiesPercentage AssociatedCost (in $) UI/UX Design20.00%40000 Business Analysis15.00%30000 Application development & QA55.00%110000 Integration with back-end files10.00%20000 Total cost of an application200000 Illustration1: Mobile App Development Costs Per Phase
The basic cost as per the budget of Armidale Private Hospital has been mentioned above, it involves all the assets along with cost of UX or visual designers, team manager, developing team, QA team and project management(Franklin, 2011). Strategic alignment and IT strategies Armidale Private Hospital aims at improvising health services that are being provided to people of Australia. For this they are opting to make use of application through which they will be able to reach maximumnumber of people. There objectivebehind enterprise mobile application are: To assist all the people who require any kind of medical care through this application at affordable and reasonable prices. To furnish a central concept through which medical services can be rendered within single place. To connect users with doctors as per their problems and render them with appropriate health solutions. To remotely monitor the health of patients as symptoms and signs. Management of Armidale Private Hospital has opted to make use of an application for rendering the objectives mentioned above. The proposed solution will provide huge benefits to their patients like they can have quick access to care, provide instant association among patients and doctors at reasonable prices along with this, time will also be saved(Islam, Islam and Mazumder, 2010). On the behalf of management of Armidale Private Hospital, there will be paperless workflow, seamless content sharing, time management and they can provide quick resourceful referrals. This will lead management to create an effectual organisation as their patients will be satisfied with services that are being delivered to them. Value proposition & benefits A promise of value which is to be delivered, interacted as well as acknowledged is referred to as value proposition. Basically, it denotes a belief from customer with respect to ways in which value can be delivered, experienced as well as acquired. The management of Armidale Private Hospital aims at providing a central platform for addressing health related issues of their patients(Koneru and et. al, 2016). The application will act as a best medium for rendering services to their users and they can get connected with all the doctors. The target buyers of this application are audiences of all age group and they are treated accordingly. Patients can look out
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for doctors as per their requirements along with this, suggestions will also be provided to them as per their medical conditions or problems they are facing. The value that will be provided to their patients or problems that can be solved through this is that via this application users or patients can contact with doctors, have online perception, health advice and they can have a guidance for their respective problem as there are many doctors present within single place. The solution is obviously better as small problems becomes big issues due to which complexities arises within patients. Through this application, they can have details related with their each problem and suggestions can be attained respectively(Mohanty, Jagadeesh and Srivatsa, 2013). This simply denotes that small problems cannot be avoided. Project management & control The progress of the project will be seen by project manager who is likeable to monitor each instance associated with it. The specified team will be designed who will be liable for carrying out this project as per the requirements of project manager. They will have design, development and QA (Quality analysis) team which will further comprise of other resources required for development as well as deployment of this project(Roy, 2011). There needs to be proper documentation with respect to what is to be done, how it can be done and what is anticipated outcome.
(Source: Building Cost Effective Enterprise Mobile Applications, 2019) Waterfall model can be utilised by project manager to understand to flow of management and it will also become easy to elaborate the entire process to management team of Armidale PrivateHospital.Thiscomprisesofdetailedanalysisofrequirements,theirdesigning, development, testing, deployment and maintenance(Schmidt and et. al, 2012). It will aid management to identify what has been done, what is left and what next will be done. Generally, it will assist them to have a flow of activities their team have to perform for accomplishment of application. Illustration2: Project Management Flowchart
Infrastructure needs The application will be designed for Android platform as mostly people make use of Android devices rather than any other. The language that is being utilised for developing enterprise mobile application for Armidale Private Hospital is python which is a high level programming language and is being utilised for carrying out analysis, computing scientific & numeric data along with software development(Schmidt and et. al, 2012). Django software will be utilised for development of this application as it is open-source and can be used for building complex data driven sites which possess wide range of templates, libraries and APIs for supporting scalable projects. Project manager of Armidale Private Hospital can make use of infrastructure and platform as a service (IaaS & PaaS) for their services. Like through this, they can render on- demandcomputingalongwithlargestorageandprovidesecuredenvironmentfortheir application or web based services. To have these services, they can opt for Amazon S3 (Simple Storage Service) for collecting, storing as well as retrieving data(Silver and et. al, 2011). Software design, methodologies and testing strategies Software development life-cycle model can be utilised for designing as well as testing the system formulated. Project manager of Armidale Private Hospital can opt for waterfall model for their project. (Source: What is a Waterfall model?, 2018) Illustration3: Waterfall Model
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Waterfall model illustrates various processes or stages within a specified way in which activities that are broken down (What is a Waterfall model?, 2018). Each stage is dependent on the results that are attained from previous and if anything goes wrong then it has to be started from starting. Testing denotes process that can be utilised for evaluation of functionalities with an intent to identify whether the specified purpose of software is accomplished or not and in case if there are any kinds of defects then they must be identified. With respect to this, white box testing can be used by project manager of Armidale Private Hospital as it is being utilised for examining program structure as well as business logic which involves statement, branch and path coverage. Each option provided within the application will be checked in order to identify whether the specified objective is accomplished or not. Internationalisation for global market The act of designing a product which can be utilised by customers across different countries is referred to internationalisation(Unhelkarand Murugesan, 2010). The aim of the application is that, it is designed to render better health services to their patients so there is no boundary that specified country can only avail the facilities that are being provided. Any individual whether they hails from Australia or not can make use of the application and can get facilitated by that. Social Media The social media applications can be merged within their app so that people can look what services are being provided by Armidale Private Hospital through their app. This will enable more number of individuals to know and they can avail for the services accordingly. For this, developers can opt for application programming interface in which their app can interact with other applications as well as attain data from each other. This can be denoted as an indirect access to app where through social media individuals can be directed to website of the hospital and by filling in the details they can have the information they are looking forward for(Harris and Patten, 2014). Basically, API will enable the developer to support the certain kind of data which they might have not otherwise. Graph API acts as a core of Facebook and it is designed for providing access to all the object that are present within its database. Similarly goes with Embedded Tweets, YouTube Data API and Google+ API. Through integration with these APIs, the aim of healthy lives of management of Armidale Private Hospital can be attained.
Risk management There are wide range of risks that are associated with mobile applications when users enter their credentials like security, privacy, confidentiality and various others. Suppose a person is HIV+ then they obviously do not want that anyone should know this. In fact, it might be any individual, their private information is something which must be confined to themselves only rather than any other(Abolfazli and et. al, 2014). Therefore, if any loophole is found within the application, it must be handled with care rather than negligence as it may cost a lot to both hospital as well as patients of their application. Interception of data over air, apps with malicious & vulnerabilities code possess access to device and data sensors through which location can be tracked. For mitigation of such kind of risks, Armidale Private Hospital has opted for developing there own app rather than having it from other vendors, carry out acceptance testing, app store vetting process and on the behalf of users there needs to be security software execution on mobile devices. In addition to this, in any case, if intruder gets access to information that is stored within database then it must be in such a form that still it cannot be utilised by them. The major risk is threat from hackers or unauthorised access. If third person gets an access to the database they, image of hospital can be spoiled along with this it may lead to harm reputation of their patients if they are diagnosed with some serious issues(Chang, Abu-Amara and Sanford, 2010). The objective to serve each individual will be vanished as hardly people will opt for their app. Integration & deployment strategies The application of Armidale Private Hospital aims at providing remote services to their users who may not have the time to visit their place and utilise facilities provided by them. For this, it is necessary that there must be a integration with the social media platforms through which maximum number of people can be reached out. This can be attained by adding social sharing extension within their application, this will lead to boost up engagement as well as enhance retention rate(Chou, Li and Shan, 2011). Each application asks for the credentials of users and if they will provide an option of signing up through their their social or google accounts then it will enhance the affirmative promotion. Along with this, process will become quick and easy. Basically, it is a simple method through which they can gain attention of wide range of population to make them aware about basics related with their health and even minute symptoms must not be avoided with respect to this.
User acceptance & change management End-user or beta or user acceptance refers to testing that is being carried out by users to identify that whether the software is accepted or not. The rationale behind this is validation of business requirements and they will be accomplished by end users(Franklin, 2011). Application of Armidale Private Hospital comprises of certain drawbacks as per the user like while development some factors might be missed up like the normal ranges of blood pressure, sugar and other factors are not indicated. It just gives user the details about whether it is high or low but they do not know how much variation is there. They are the development changes and are misinterpreted. Same goes with post development phase like the user has provided what is missing within the application. Through user acceptance testing, it can be verified and the points which are illustrated by user are feasible then they must be executed. Maintenance Once quality of end product that is software is identified then better outcome can be attained like low maintenance cost, customer’s are satisfied and precise results. Maintenance takes place when installation has occurred & comprises of alterations within the individual component or system for enhancement of the performance(Islam, Islam and Mazumder, 2010). These changes will be carried out after the feedback from end users and those which are initiated during live usage of system. The users will be furnished with constant maintenance as well as support for software that is being developed. Future opportunities At present scenario, the details are only about the doctors that are available within Armidale Private Hospital and in case of any emergency like if sugar level goes high then there might be need for appropriate consultation from doctor. At such situation, it will be just guidelines which patient have to follow and in case of emergency they might not be enough. So, the app must provide details of doctors those are present within near by area and can render appropriate services as per the situation of their patients(Koneru and et. al, 2016). This denotes that application must involve details of all the doctors or specialist present within different areas so that services can be delivered appropriately and accordingly in case situation goes worse. Furthermore, it is suggested that there needs to be a option of pharmacy delivery so that as per the prescription of the doctor they can have specified service.
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Recommendations It is recommended that, in future application of Armidale Private Hospital needs to provide it on different platforms like at present, it is being provided on Android devices. But with respect to future, it has to be provided for different platforms like Android, ios and windows so that each individual can have access to the services that are being provided. There needs to be a option of voice call with the doctors as it might not be easy for an user to understand the medical terms. Therefore, through voice call, users can acknowledge what exact problem they are dealing with. Conclusion From above it can be concluded that, enterprise mobile application renders user with high functionalities with ease to access services. The application is developed for an hospital through which services can be delivered to the patients by entering the symptoms they are facing and prescription will be given to them accordingly. This aims at facilitating users with healthy options for having a better lifeand through an application within a busy schedule people can take out time for themselves.
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