Enterprise Systems for Food Delivery Business

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ENTERPRISE SYSTEMS
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Introduction
The business involves food delivery to homes, offices, picnic, and events such as birthdays
and weddings. The business deals in a wide range of foods and drinks to satisfy the customer
expectations. The food delivery targets the medium income earners with a variety of discount
packages. The business operates in Melbourne town and has employed thirty employees who
include call centre operators, delivery people and the management. The food delivery
business has signed agreements with the local hotels to prepare food ordered by the
customers. Therefore, the business only engages in food delivery to the customers.
I head the quality control department tasked with the responsibility of ensuring that the
customers get the best products. Additionally, the department maintains a smooth flow of
information and products from the producers to the customers. Currently, the department has
the task of developing an enterprise resource planning system that will enable customers to
make orders online. The ERP system will directly communicate the customer orders to the
hotels for the preparation of the meal or drink. The successful implementation of the ERP
system will eliminate making orders through phone calls, which sometimes proves hectic.
Enterprise resource planning system
ERP systems include core business softwares normally referred to as modules that
concentrate on business areas such as finance, marketing, procurement and accounting. The
ERP system has a database where the various integrated modules fetch data to enable success
of the various functions.
ERP system architecture
The ERP architecture involves the two-tier, which handles both the application and database
duties (Anon., 2018). The customers enter order information such as the quantity, amount,
price and place of delivery. The system then conveys the data to both the food delivery

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company and the restaurant responsible for fulfilling the placed order. The system also sends
a notification to a waiting delivery personnel who picks the order from the hotel for delivery
to the customer (Juneja, 2018). Furthermore, the customer has the option of paying for the
products online or cash on delivery.
ERP modules
The system has an inventory module that tracks stock items based on the orders placed by the
customers (Nimbalkar, 2013). The system ensures that the suppliers have enough inventory
of the meals and drinks ordered by the customers. The information passed by the system to
the suppliers includes the quantities required to match the demand from the customers.
The other module will include the sales module, which handles quotations and gives
customers digital receipts after paying online. The sales module ensures that the customers
understand the prices, discounts and taxes payable for each product ordered. The sales
module also includes customer relations management that allows clients to raise issues with
the food delivery company (Anon., 2018).
The benefits of ERP
The ERP will improve reporting at the food delivery company. The system will develop
constant reports about various components of the business such as the meals and drinks that
have the highest and lowest orders (Devraj, 2017). The system will present the data to the
customers and the company in a simplified manner. The customers will have an insight into
the new meals and drinks available.
Furthermore, the system will improve productivity by improving communications and
simplifying the process of placing orders (Devraj, 2017). Therefore, the company will
experience more customers placing orders for the meals and drinks. Consequently, the
smooth flow of order information to the supplying hotels will allow quick and increased
production.