Understanding Operations, Logistics, and Supply Chain Management

Understanding
Operations, Logistics
and Supply Chain
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
Main Body.......................................................................................................................................1
Managing quality....................................................................................................................1
Location and Layout..............................................................................................................4
Triple Bottom Line theory......................................................................................................6
Recommendations..................................................................................................................7
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Management of operation, Logistic and supply chain is essential for an organisation to
maintain continuous and smooth flow of operations and function. Logistic and Supply chain
management is essential to maintain a balance and coordination in demand and supply level
where as maintenance of quality in operation and product is also necessary to maintain the cost
efficiency and satisfy the customer (Gunasekaran, Subramanian and Ngai, 2019). The
organisation selected for current essay is Amazon which is a well known multinational
technology company situated at Seattle, Washington, US. Amazon deals in e-commerce, digital
streaming, cloud computing, and artificial intelligence. This essay includes a description about 2
core areas of a business i.e. its location and layout together with managing quality. Various
supply management and quality management theory like TQM and six sigma are also discussed
in this essay. At last, a description about triple bottom line and recommendation are also form a
part of this essay.
Main Body
Management of a business organisation is a crucial activity that includes many strategic
decisions and polices to manage the free flow of supply and high quality level within
organisation and in its product to cater larger section of customers (Sweis, Obeidat and Kanaan,
2019). Amazon is a multinational organisation and world’s biggest online retailers that is selling
a vast number of products and services at global level that includes, books, clothes, consumer
electronics, music, games, movies, etc. With the enhancement in number of competitors in e-
commerce and other sector it become necessary for Amazon to maintain high quality level and
efficient supply chain network. The various theories and strategies that can be used by Amazon
to have better business position in market and to improve its operations and supply chain
management are described below:
Managing quality
Managing quality is important and essential for all organisation to ensure production or
supply of high quality products and services through eliminating and reducing defects and
incorporating continuous improvements and required changes in the operations and system of an
organisation. Quality management is basically a process or act of overseeing and monitoring all
business activities and task in order to maintain and achieve desired level of excellence
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