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Understanding Operations, Logistics and Supply Chain Management Assignment - Jaguar

   

Added on  2020-10-23

11 Pages3692 Words449 Views
UnderstandingOperations, Logisticsand Supply ChainManagement

Table of ContentsINTRODUCTION...........................................................................................................................3MAIN BODY...................................................................................................................................3Introduction to Jaguar and the Topics Chosen.......................................................................3Explanation of Theories to Managing Quality, Application, Critical Analysis and Example4Application of Theories Related to Managing Business Relationships in Supply Chains,Example and its Application in Jaguar...................................................................................6Triple bottom Line Approach of Jaguar.................................................................................7Recommendations..................................................................................................................8REFLECTION.................................................................................................................................9CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11

INTRODUCTIONOperations Management can be defined as the process of administering differentactivities performed in an organisation in order to achieve the highest efficiency possible byperforming the work. By properly looking over the work, it is easy to find mistakes and rectifythem. Logistics can be defined as the process of planning and execution of activities related totransportation and storage of goods of an organisation. This activity is conducted in order tomake the products available to the customers as per their demand. The following assignment isbased on three main tasks whose accomplishments are necessary in order to make theorganisation successful which are Operations Management, Supply Chain Management andLogistics. Supply Chain Management can be defined as the process of managing the flow ofgoods and services of an organisation and considers all the parts processes by which the rawmaterial is converted into finished products. By doing these tasks, the company can makeincrement in their profits and the customer satisfaction level (Christopher, 2016). The assignmentwill further focus on the ways by which the quality of the products and services of a company aremanaged and goo business relationships are maintained among the people involved in the supplychain. The ways of making improvement and managing good business relationships will bediscussed with the help of applying different theories and their evaluation will also be done.MAIN BODYIntroduction to Jaguar and the Topics ChosenIn order to make the successful completion of this assignment possible, Jaguar Companywhich was introduced in the year of 1935 and is dealing in Luxury Sports Car. The company is aBritish Multinational Company which is headquartered in Whitely, England. The two areas in managing operations, logistics and supply chain of Jaguar are managingquality of their products and managing business relationships with their supply chainmembers. The discussion of these two are provided as under:Managing Quality: It can be defined as the process by which the quality of the products of acompany are improved by looking over all the tasks which can effect on the quality of theproducts and services of the company. So this process is also important to ensure that thecustomers are getting good quality products and services. It also helps in maintaining andenhancing the customer satisfaction level. As customers are paying money to get satisfaction

from the products the are using, so it also becomes the responsibility of the company to providetheir customers with the best quality possible. Managing Business Relationships in Supply Chains:The supply chain of an organisation consists of various people such as employees,suppliers, customers, etc. These are the people which makes possible the successful running of abusiness and also ensures that the business is earning sufficient profits which are necessary forits survival and growth (Ellinger and Ellinger, 2014). Another reason why these relationships areimportant to manage is because they are the source of income for the company and alsoemployees are one who creates quality products for the company.Explanation of Theories to Managing Quality, Application, Critical Analysis and ExampleNot only Jaguar but also other businesses must consider the Quality Aspect as this is thebasis on which the product of a company is sold (Wang and et. al., 2016). The foremost thingwhich is checked by the customers in case of Luxury Products. The purchasing decisionregarding any product is made by checking the quality of the product. For improvement in thequality of the products of the company, Jaguar can make use of Total Quality ManagementApproach in order enhance the quality of its products so as to enhance the satisfaction level ofthe customers. The explanation of this approach to quality management is discussed as under:Total Quality Management Approach (TQM):The following approach is used in order to maintain and enhance the quality of theproducts and services of the company. It focuses on the ways by which continuous improvementcan be made in the processes of working and how the quality of products can be enhanced inorder to provide customers with the best possible satisfaction level. Further the approach is alsouseful as it provides exactly about the place where errors are coming and also provides the waysby which they can be eliminated (Ellram and Cooper, 2014). This approach is based on manyprinciples which are discussed as under:Continuous Improvement: According to this principle, the company must focus and find newways of making improvement in the way of working which can provide the company withpositive results regarding the quality aspect.Customer Focus: The following principle says that the products made by the company and theimprovement made in them must focus on the need and demands of the customers so that

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