Eutopia Train Company Web Application

This report outlines the necessary steps for developing a web application for Eutopia Train Company, including functional and non-functional requirements, use case diagrams, and class diagrams.

Running head: EUTOPIA TRAIN COMPANY WEB APPLICATION
Eutopia Train Company Web Application
Name of the Student:
Name of the University:
Author note:

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Table of Contents
Introduction................................................................................................................................2
Requirement Analysis................................................................................................................3
Functional Requirements.......................................................................................................3
Non-functional Requirements..............................................................................................11
Use Case...................................................................................................................................15
Extended Use Cases.................................................................................................................17
Registration/Login Use Cases..............................................................................................17
Ticket Booking Use Cases...................................................................................................19
Other Important Features.....................................................................................................21
Candidate Class List.................................................................................................................22
Class Diagram..........................................................................................................................25
Conclusion................................................................................................................................25

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Introduction
Railway is one of the major forms of transportation for human beings all over the
world. It connects various parts of a country and carries more than billions of people all over
the world. The native system that is used since ages asks the passengers to visit the rail
stations and collect their train tickets by paying for it (Profillidis 2016). Humongous queues
of people are observed before the railway ticket counters in the rush hours. It is certainly
necessary but hectic in the same time. However, with the advancement of time, human life is
tending to become faster. Wasting a minute in queue can cost tremendously in the long run.
Therefore, it is necessary to realize the situation and come out of the traditional ticket
booking approach as soon as possible (Suki and Suki 2017). Several countries and their
railway agencies have already sorted a way out of all these hustle and bustle. According to
modern trends, going online is the key to success. Taking any form of customer interactions
online seems to have vigorously enhanced the life of many which includes both the business
holders and the clients. In case of a railway reservation system, an online platform can greatly
help in the growth of the nation and its transportation (Ghosal et al. 2015).
Eutopia is fast-growing nation with a very busy passenger railway network that runs
through the country. This extensive railway network is operated by the Eutopian government
railway agency. As stated earlier, similarly, the passengers here has to buy tickets for their
rail journeys by visiting the ticket counters and paying for the tickets. They can also make
telephonic call to the railway customer service and then make draft payment, in which case
the tickets sent to them over the post. However, having realized the need for an online
railway reservation system, the Eutopian railway agency wants to implement a web
application into the ticket booking system. This would include a web application that will be
used by the customers through any web browser, online. The customers will use this system
to view railway time-tables, view ticket availabilities and also book tickets for their journeys.

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Once purchased, the customers may choose to either receive these tickets via mail post or
they may also choose to collects the tickets by visiting the ticket counters, physically. The
users will also be provided with other added features to make their travelling experience more
enhanced.
This report aims at throwing light into the depths of website development by outlining
and explaining all the necessary steps that are needed in the process. This will include the
listing of all functional and non-functional requirements for the website. Furthermore, the
report will present the use case diagrams and their detailed explanations alongside the class
diagrams that will help the readers to read the system details with better understandability.
The system design will adhere to the Object Oriented Programming principles and other
necessary principles (Coad, Yourdon and Coad 2012).
Requirement Analysis
Functional Requirements
Functional requirement listing is a software engineering procedure that lists down and
explains all the detailed functionalities of a computer system or its components. The
functions are described based on the types of inputs and outputs for the system (Wiegers and
Beatty 2013). Here, the functional requirements that will describe the core details of the
Eutopian railway ticket booking web application are as follows:
1. Customers must be able to sign up into the system using their personal details.
2. Each new customer will have a unique ID.
3. The web application must be able to allow customers to view train time-table.
4. The web application must allow customers to view available train tickets.
5. The web application must be able to allow customers to set reminders or save their
upcoming plans for journey and be notified via mail.

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6. The application must give a detailed listing of all the available stations along with
route details, which the customers must know before they proceed with the booking
(Molchanova et al. 2015).
7. The web application must allow customers to book tickets according to their choices
by selecting the proper source and destination stations and finally the trains they
would like to book for.
8. Each new ticket will have a unique ID.
9. The application must allow users to view the booking status of their last booked
ticket.
10. Different price charts must be presented for adult and child tickets.
11. Customers must be allowed to view the bookings they made before payment
procedure.
12. The customers are to be allowed to make payments using their valid VISA or
MasterCard credit cards.
13. Options must be presented to the customers in order to choose between postal
deliveries for their tickets or counter collection.
14. If the customer chooses to get their tickets delivered via post, the customer’s address
must be validated by the system.
15. An option must be presented for the user to cancel bookings or report errors in the
booking after the payments have been made.
16. A helpline module must be implemented into the website via email assistance or
FAQ.
17. After logging in into the system, the system will allow the users to view their ticket
booking history.

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18. Logged in users must be allowed to access their favorite or most visited train
destinations.
19. Administrator login must be allowed to update necessary information in the website’s
backend.
20. The backend database must allow access boundaries for the various types of users.
Explanation
 User Registration and login: One of the most basic features of any software or web
system is the ability of the user to sign up into it using their personal details.
Similarly, the Eutopian Railway Web application must also allow new users to sign
up for their account in the website. This account must store the basic identity details
of the personality including their name, password, email id, contact details, address,
date of birth and a social identity card number. The system administrators must ensure
that these data are well preserved. Details on the security of the system will be
discussed in a later section of the report under the non-functional requirements
(Kaufman 2009). Furthermore, the registration process must verify the identity of the
personal by sending a verification link to the individual’s mail account. The user will
then be required to login into their provided mail id and then click on the link to
verify the account. This process helps the system to reject any registration requests
that comes from users who try to register with false or inactive email accounts. Once
signed up for the website, every step taken by the user within the website will be
saved under their own profile and hence this increases reliability of the system. This
makes it easier for the system to distinguish between various profiles and their
bookings and other whereabouts. Finally, the users can therefore login into the system
once their account is verified and created. In addition, the system should also allow
provisions to allow users to gain access to their accounts if they have supposedly

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forgotten their password. The system should send an email to the registered mail id of
the individual and ask him or her to visit the mail inbox to change their password.
Features should also be presented for the users to edit and update their provided
information at any point of time. However, proper validation measures must be taken.
This sign-up/login option should be displayed on top of every webpage within the
website application to allow users to login whenever they feel like. Also, a logout
option is to be presented for the already logged in users.
 Time-Table: It is always necessary for any railway reservation system to allow their
customers to view the train timetables with keen details that will allow them to make
their reservation or journey plans. This feature will allow the customers to view the
time-table of the trains. The time-table data will be taken from a backend database
which can be updated by the system administrator according to needs and situation.
This will help the system to remain updated in real-time. The feature can also include
a search box that will allow the users to search for a particular destination and
accordingly gain train information for the same.
 Tickets availability: This is a very crucial feature that will help the passengers who
are planning for long rides. This will allow them to view the number of tickets that are
remaining for a particular train. This can be done in two ways. A graphical
representation of the booked seats and the un-booked seats can be presented to the
user. This will allow the user to get a better understanding of the actual booking status
for the train that they are going to book. This will also help them to choose the seats
with better precision. However, it must be made sure that the ticket availability option
is not presented to those customers or passengers who are willing to book a ticket for
a local train journey. Through this feature, the passengers must also be allowed to
search for trains by their preferable journey times and or other categories.

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 Journey Reminders: This option will allow the web application to notify the users
with their upcoming ticket bookings a day prior to the scheduled date and 6 hours
prior to the time. This will help the passengers to not miss their trains or bookings.
The users are to be notified via an email or messaging service that will contain the
ticket code, the date/time of booking and the status of ticket collection. This option
shall also allow the users to set their own customized journey reminders. Another
interesting feature of this application will be to inform the willing passengers when
there is a ticket available for a train they enquired about. This is a very necessary
feature and must be a key implementation in the process.
 Location Listings: The web application must have the features to allow its users to
view the cities or towns that the railway routes connect. Through this the passengers
will be able to choose their boarding and departing stations from a presented list. This
will also avert the chances of erroneous input into the system like when a passenger
enters a wrong station name and the ticket is wrongly generated. A distance calculator
should also be displayed that will display the distance of the total journey to be made
for the particular booking between the mentioned locations. If a passenger wishes to
book tickets based on the search results for particular trains, the journey routes must
also be displayed in a textual or graphical map visual. This will prove to be a very
useful user interface feature for the application.
 Booking status: According to (Mohapatra 2013)This is one of the most important
feature of any e-commerce application. To view the status of the ordered products is a
basic necessity for any customer centric e-commerce website. Here, the passengers
must be offered the chance to view the status of the tickets that they have booked
currently. They must be presented with all the detailed information about their
bookings. If the user chooses postal servicing for obtaining the tickets then the order

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status must be updated on the user’s portal at dispatch, en-route and delivery
instances. For passengers who have got their tickets in waiting list must also be
notified with updates about their booking status. Booking status is a method that helps
to keep the client content at hours of mistrust or order complications. If the customer
feels that he is being cheated or a delivery is being late, this feature will allow the
users to view the real-time status and gain comfort about the same.
 Price Charts: The price-chart of the entire train routes must be displayed on the web
portal when a user logs in. This will help them to plan their long journeys according
to the price. The price chart should have two different sections. First where the
distance to and from a particular station to another shall be depicted alongside the
price for the tickets. This will include price for both the children and the adults. In
addition, a price calculator can be added that will allow the system to calculate the net
price of the bookings made under a particular profile. This will keep track of the
number of tickets bought by the individual, the price of each depending on the
number of adults or minors (Hetrakul and Cirillo 2014).
 Booking confirmation: Through this feature, the customer must be made aware of
the bookings they made just before they proceed with the payment procedure. This
will help them to confirm that they have not made any mistake while in the process.
 Ticket collection and delivery options: The application should decide whether the
user is eligible for choosing the ticket delivery by post option. This shall be done by
taking into consideration the address of the customer. Ticket delivery by post can only
be availed by those passengers who live in Eutopia. For the rest they will have to
collect their tickets by visiting the railway counters. Eutopians can also avail this
option if they wishes so.

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 Payment: This is another very important feature of the system that must be presented
with utter precision and security. In the words of Ur Rehman and Coughlan (2013),
the security aspects of the system regarding payment and other modules are extremely
important and must be considered with utmost priority. A trusted 3rd party payment
gateway should be implemented into the system that will allow the users to make
hustle-free payments. The gateway must allow the users to choose between their
VISA and MasterCard for making the payments (Roy and Venkateswaran 2014).
Furthermore, the validity of the cards must be judged. The rest will be taken care of
by the responsible gateway. Finally, a printable invoice of the tickets should be
presented to the user.
 Ticket cancellation or escalation: Through this option, the passengers who have
already booked their tickets, will have the ability to cancel their tickets or escalate
mistakes that might have been made during the process. The application should
provide all necessary details to the user before they proceed with this option. On
cancellation of a ticket, the ticket must be made available for the rest to buy, keeping
in mind that there is no other individual with a “waiting” ticket status. In such case,
the ticket will be assigned to the first person in the waiting queue. For escalated
bookings, the management will be informed and they can have the liberty to get back
to the client as soon as possible to amend the changes.
 Helpline system: Every computer application must be presented with a well defines
set of help options for the clients to communicate with the administrators whenever
they face a difficulty. Similarly here, all sorts of options that might be able to help a
customer at their hour of doubts and need must be presented. These include an online
chat system, where the user can chat with an admin personal and convey their
discomforts and gain instant solutions. In addition to that, the use can avail the e-mail

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help option through which the customer will be given the liberty to mail their issues
or feedbacks to the Eutopian Railway authority. Aziz, Kamaludin and Sulaiman
(2013), states that in order to provide prompt answers to the most general problems
that a new user might face with the application, an FAQ section must be present in the
website. This will contain pre-written answers to the most predictive problems that
one may face on this website. Finally, the helpline numbers and the links to the social
media handles of the website must also be provided. The users can call the respective
numbers to discuss their grievances and get prompt solution to their queries. The
social media handles will provide a discussion forum for the railway authority. The
passengers will be able to share their thoughts openly in these platforms. The
authority can make notes of these and then proceed on with the needed changes in
their application. This will not only help in the process of improving the website but
will also attract more visitors to use the online system for booking their tickets.
 Ticket booking history: All logged in users would be presented with the option to
view their ticket booking history. This will include the entire set of tickets that they
have booked under the respective profile.
 Favorite Destination: To make bookings simple and more agile, the users can be
given the opportunity to add their source and destination stations directly from the list
of favorites they have. The list of favorite can be auto generated by the application
based on the frequency of the station choices made by the users on a daily basis. This
will not only save time for the user but will also provide interface supremacy to the
application.
 Administrator Operations: The administrators must be able to login into the
backend system and make necessary amendments. These might include price changes,

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changing the train timings, ticket quantities or may be editing the ticket records of
required individuals.
 Access Specifications: Being and open-end application that will be used by both the
general customer-end users and the administrators as well, it must have a detailed
layout of the access level for each set of entity who are allowed to login into the
system. A customer can only book tickets, view train details and enjoy other front end
operations, whereas an administrator should have all the prior said operations in
addition to making amendments to the underlying information.
Non-functional Requirements
The set of requisites that define how a system is supposed to work is known as the
non-functional set of requirements. This highlights the overall requirements of any
application system. According to Chung et al. (2012), the non-functional requirements of a
system helps to understand the reliability, sustainability and security features of a system.
The basic non-functional requirements of the Eutopian Railway application are as follows:
1. Accessibility
2. Security
3. Usability
4. Performance
Explanation
 Accessibility: Accessibility defines the reach out features of any website application.
Better accessibility means users from all around can access the website aloof of all the
versatilities involved. This brings the users closer to the application both emotionally
and functionally. An application with improved accessibility traits will preferably
remove all barriers that prevent interaction with, or access to websites for the users

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with disabilities. When sites are correctly designed, developed and edited, all users
have equal access to information and functionality. Through this, visually weak
people will have a proper opportunity to use the application without much difficulty.
The graphics used can be used in one such way that enhance the visibility. Fonts and
buttons can be made respectively bigger in size and other graphical design changes
can be made.
Technological and geographical accessibility is another concept that must be
kept in mind while developing the application. This means that instead of the
technological adversities that prevail, people must be able to access the website. The
website must not be adhered to any technological barriers. Geographical accessibility
should be maintained by allowing the website to be accessed globally irrespective of
caste, race or religion. People must be made aware of the presence of the application
and be allowed to visit and use the website, whenever and from wherever possible.
 Security: Schäfer and Kummer (2013), says that probably the most important non-
functional aspect of any online-based platform is its security. Any platform should be
judged on the basis of its security measures with utter priority. A web-based platform
or any o0ther application that is connected to the internet if not protected with proper
security measures can be open to threats from online hackers, spammers and what not.
To keep the system protected, several security aspects of the website must be
scrutinized and prevented from being illegally accessed. The security threats that are
prevalent in this scenario are as follows:
1. Hacking: Hackers all around the world, are trained professionals who have
the quality to hack into other’s computers, networks or databases and steal
important information which was otherwise meant to be kept private. In this
case, several passengers will have their basic identity details and journey

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routes stored in the website’s database. If this system is compromised to the
hackers, billions of individual’s information will be at stake. It is the same
case for any public service website (Coleman 2012).
2. Spamming: In this case, spammers can create numerous fake accounts of
themselves in the website and tend to use these accounts for illegal purposes.
They can prohibit the proper functioning of the website by ignorantly
purchasing all tickets for a train journey and then further cancelling them.
This is done to spread mockery and humiliation (Spirin and Han 2012).
3. DDOS attacks: Wang et al (2015), says that this is one such case where the
hacker will not tend to rob the website off anything, however they will jam
their servers and prohibit user access. DDOS or Distributed Denial of
Services attack involves several connected online devices that are
collectively called botnets that are used to overwhelm a target website with
fake traffic. This overburdens the website server and the website needs to be
taken down. Nobody can access the website or the database unless the issue
is resolved and the server is made online (Gasti et al. 2013).
Therefore, as it can be seen from the above mentioned that the application and
the users’ information can be at great risk. Proper security measures shall hence be
implemented before making the website go live. Robling (1982), says that
cryptography is one of the main technological procedure that can be used to store the
data in the database in an encrypted format.
 Usability: Aziz, Kamaludin and Sulaiman (2013), says usability means how the
website is presented to its clients. The user interface and the basic front-end
functionalities comes under the banner of usability features of any application. It must
be made sure that the application accommodates perfectly in the visibility aspects

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when accessed from a computer or a mobile device. This suggests that the website
must be responsive. A responsive website is the need of the hour for any online
business forum (Natda 2013). Moreover, it must the designed must be confined to the
use of suitable color and fonts that are soothing to the eye and the theme of the
website, keeping in mind the accessibility constraints that must also be addressed. The
application should be able to handle erroneous data entry and not lose user’s data at
any cost.
 Performance: The application should not startle in its course of execution. All inputs
and outputs that have been mentioned in the functionality requirements must be well
addressed and tested before being released for the public to use. Testing is a very
crucial stage of software or web development (Haanperä and Nieminen 2013). It helps
to spot the possible bugs and failures in the developed product and gives a scope for
improvement. The website should be tested for its performance during high load and
for all types of user interaction. The website should be so designed and developed that
the data fetching time for the website is minimum. This will require adequate
architecture modelling and the use of proper programming concepts like Object
Oriented Programming (Coad, Yourdon and Coad 2012). The type of database must
also be determined based on the type of data that is needed to be stored. A relational
database can be used to store the basic train related data whereas the customer
information alongside the ticket sales data must be stored in NoSQL database for
better storability and analysis.

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Use Case
Customer

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Admin

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Extended Use Cases
Registration/Login Use Cases
1) New Registration: Users are allowed to create their accounts on the website using their
respective identity details. They will also have the option to add their Google accounts to the
website by choosing to login into the website using their Google ID and password. However,
in this case the website will send a link to the added Gmail address in order to verify the
account. The user will need to click on the link and verify their account. The user can also
choose to login manually. In this case, the profile details needs to be entered by the user
manually. In this case the email verification can be done using any kind of email id and not
just a Gmail account. However, in both cases the user must enter their Social Identification
ID details. An additional ID verification will take place. Furthermore, in order to verify the
Social Identity Number, the website shall check the government databases to verify the
number.

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2) Login: The user will be allowed to login into the website system using their already
created account. If they have a profile that is connected to their Google account, they will
require to login using their Gmail address and password, otherwise they will require to login
using the mail id that they had entered manually and the profile’s respective password
generated. After logging in they will be provided access to the internal features of the
website, otherwise they will only be able to browse the home page of the website.
Nevertheless, if the user has supposedly forgotten his or her password, the individual can
request for a password change option by clicking on the ‘Forgot Password’ button. This will
mail the user with the password and will also prompt the user to change the password for
security purposes.
As depicted by the use case diagram, the admin will have access to both the above
said features as a backend user. The administrator will have the freedom to add new customer
data into the database and will also have the option to login himself and finally forward
password change mails to the users, on request.

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Ticket Booking Use Cases
1) Book Tickets: This use case describes how the user is allowed to use the website in order
to buy tickets or make changes to the group of tickets bought in the process. The user will
have the freedom to search for trains and book tickets on them. This will further check if the
train actually has the number of tickets ordered, available. The users can also choose to add
new tickets to their already existing list or remove tickets which they already thought of
purchasing.
2) Confirmation: If the tickets are actually available, the user will be provided with a
confirmation page about the tickets that they have selected, the number of each and the net

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price of the same. From here too, they can choose to edit the content of their ticket cart and
finally proceed to make the payment.
3) Ticket collection method: The customer will need to choose a method that they would opt
in order to collect the tickets as the Eutopian railways currently does not provide e-ticket
printing facilities. The users will be given the choice to either get a postal delivery of the
tickets or they can opt for the counter collection. In case they choose the postal delivery
option, they will require to put in the delivery address. The system will further check the
entered address and confirm if the address is from Eutopia. If the address is not from Eutopia,
the user will be informed of the same and only the collection at counter option will be
presented and activated. In both cases, the user will have to produce the ticket ID and the
receipt that has been provided before collecting the tickets from the respective individuals.
4) Payment: The customers will need to make their payments online using the payment
gateway portal that the website is to offer. Here the user will enter the payment details and
the gateway will take care of the other details of the payment. The system will check if the
card details is of a VISA or a MasterCard type. Furthermore, the amount to be paid against
the bill will be deducted and the user will be provided an e-receipt. The receipt will consist of
all the respective details of the booked tickets. The user can print this receipt and produce
them before the respective officials and collect their actual tickets (ur Rehman and Coughlan
2013).

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Other Important Features
1) Timetable: The users will have the option to view the timetables of various trains that are
operated by the Eutopian Railways, daily. The users can set reminders on specified date and
times and the website will send emails to the users when the reminder time has arrived.
2) Price Chart and Calculator: This option allows the user to view the various prices that
are offered for different journeys, trains and as per routes or distances. The users can opt to
view the route maps of the trains and visualize the price according to the distance. A price
calculator will also be provided for the user to enter two destinations of their choice and
predict the net fare, beforehand (Hetrakul and Cirillo 2014)..
3) Booking history: The customers will have the option to view their ticket booking history
whenever they wish, just by logging into the system. They will be provided with the detailed

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information about all the bookings that they have made in the past from that particular
account (Molchanova 2014).
4) Help: The users or customers can seek for administrator help. They will be able to state
their problems to the website administrator by posting their queries on the web portal. The
query along with all other details will be forwarded to the administrator’s mail id and the user
will be replied back with a solution as soon as possible. Users can also choose to study the
available FAQs and tutorial information that shall be hardcoded into the web application.
Candidate Class List
The following classes have been selected using the noun analysis method, to represent
a real life instance of the Eutopian Railway Web system:
 Eutopian Railway
 Users
 Customers
 Admins
 Registration
 Login
 Tickets
 General ticket
 Long journey tickets
 Station
 Source Stations
 Destinations
 Payment
 Payment methods

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 Ticket Collection
 Counter collection
 Postal Delivery
 Ticket booking history
 Train
 Train time table
 Local Train
 Express train
 Route
Analyzing the above produced candidate class list based on the nouns that are
involved in the process, a generalized list can be obtained, which are the essential classes that
are finally selected to represent the design under the Object Oriented Programming concept
(Coad, Yourdon and Coad 2012). The selected classes and their explanation are as follows:
 Eutopian Railway: The driver class that will initiate the program. The registration and
login functions can be implemented through this class instead of designating them as
separate classes.
 User: This class will be the parent class that will represent all sorts of users involved
with the system.
 Customer: The passengers who will create an account with Eutopian Railways
through their website. This will inherit the basic properties of the User class.
 Admin: The administrators, who will have access to all the backend functionalities of
the system. This will inherit the basic properties of the User class.
 Booking: This class will keep record of all bookings.
 Ticket: The parent class for all types of ticket.

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 General ticket: This will represent the local tickets and will have respective set of
members.
 Express Ticket (long-journey): This will represent the express tickets and will have
respective set of members.
 Station: A class that will hold the data about all stations.
 Payment: The class that will carry out the payment methods for the customers.
 Delivery: This class will hold the basic delivery information about the tickets being
bought by respective customers.
 Postal delivery: Inherit basic values from the Delivery class and implement requisite
methods for postal delivery of tickets.
 Counter collection: Inherit basic values from the Delivery class and implement
requisite methods for counter collection of tickets.
 Trains: Consist of basic data about the trains enrolled in the system, in general.
 Local trains: Consist of data about the local trains enrolled in the system. It inherits
basic data from the Train class.
 Express trains: Consist of basic data about the express trains enrolled in the system. It
inherits basic data from the Train class.

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Class Diagram
Conclusion
From the above documentation, it can be clearly stated that in order to design a web
based application for a railway ticket booking system, several aspects of software designing
and development shall be overviewed and implemented. The functional requirement analysis
helps to sort out the important functionalities that must be implemented into the Eutopian
Ticket booking website. The functionalities have been listed based on the basic needs of any
such website, in the mentioned field. The non-functional requirements lists the overall
requirements of the system that will help the system to be kept popular among the mass and
secured at the same time. The use case designs and explanations assists the reader in a way
that will generate a sense of clear understanding of how the system is supposed to work
depending upon the underlying functionalities. Finally, the class listing helps the software
developer to take up the project and implement the classes in a similar fashion to bring to life
a real life entity of the entire project. The adaptation of the object oriented programming

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EUTOPIA TRAIN COMPANY WEB APPLICATION
concepts are clear from the inheritance structures that have been used within the class
designs.

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EUTOPIA TRAIN COMPANY WEB APPLICATION
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