Facilitating Change in Health and Social Care

Facilitating Change
In
Health
And
Social Care

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
1.1) Explain the key factors that drive change in health and social care services......................1
1.2) Assess the challenges that key factors of change brings to health and social care services.
.....................................................................................................................................................2
TASK 2............................................................................................................................................3
2.1) Devise a strategy and criteria for measuring recent changes in health and social care.......3
2.2) Measure the impact of recent changes on health and social care services against set
criteria.........................................................................................................................................4
2.3) Evaluate the overall impact of recent changes in health and social care.............................5
2.4) Propose appropriate service responses to recent changes in health and social care
services........................................................................................................................................5
TASK 3............................................................................................................................................6
3.1) Explain the key principles of change management.............................................................6
3.2) Explain how changes in health and social care are planned................................................7
3.3) Assess how to monitor recent changes in health and social care services...........................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
The health and social care organisation are changes due to some factors and activities.
The changes can be occur through technological, legislation, economical, political and social
factors. These factors influence organisation to review their strategies and process from which
they can facilitate change in health and social care organisation (Bouckenooghe and et. al.,
2019). The organisation carry out some changes which facilitate management so that care and
services can deliver in an effective manner. In this assignment, the key factors are covered that
drive changes in NHS organisation. There are internal and external factors that are responsible
for change in health and social care sector. Moreover, the purpose and impact of strategies while
implementing changes are also discussed. In addition to this, there are some planned changes that
can bring more productivity in services. There are some asset which help in monitoring recent
changes that are applied in an organisation.
TASK 1
1.1) Explain the key factors that drive change in health and social care services.
There are key factors occur which bring changes in health and social care organisation.
The changes can occur from internal and external factors with in organisation. The internal
factors are defines as the events that are happening at time of delivering services to service users.
These factors are bring up by managers, professionals who monitor actions that are needed to be
changed. The identification includes analysing effectiveness and customer satisfaction in
delivering care to service users (Butler and Manthorpe, 2016). It also includes strength and
weakness of workers as well as of organisation that develop inefficiency in service delivering.
The internal change drivers are connected to culture, system and structure of organisation.
There are lots of things happen outside the organisation which can bring changes within
organisation. These external factors includes technological, legislation, political activities and
actions of competitor. The NHS organisation follows these factors so that they can deliver
accurate care to service users. In given case, the different authorities does not adapt these
changes which rise in negative impact of their services. It is necessary for organisation to
identify opportunities and threats of these factors so that they can respond appropriately to
customers. The external factors includes CQC who sets a standard quality of care from which
care can be delivered in an effective and suitable manner. The one of the major key factor that
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drive changes is presence of resources. The demographic factors also influence changes in health
and social care services (du Toit and et. al., 2018). As the involvement of employees or workers
are necessary to be occur in an organisation. The key factors are described below. Political:- This factor develops a great changes in an organisation. In this, policies and
guidelines are consider by government which have main goal to maintain stability. Legal:- The legislation act drive broad range of changes which includes different act such
as care act 2014, etc. Demographic:- This factor includes needs, age and lifestyle of service users which is also
drive changes in health and social care organisation.
 Technological:- The establishment of new techniques such as record keeping,
implementation of new technologies can bring up changes in health and social care
organisation.
1.2) Assess the challenges that key factors of change brings to health and social care services.
There are some challenges occur at the time of implementing changes within
organisation. As it is not easy to manage changes of health and social care organisation. The
changes requires lots of others factors which are are necessary to be achieved with changes. This
includes investment, funding, resources and support from all individual who are linked with
health and social care organisation (Francis, 2019). The changes within organisation demands all
external and internal factors that are needed to be fulfil by managers of organisation. The lack of
interest of workers and availability of resources is a challenges because of unacceptable of
treatment from patients.
The challenges that are occur in bringing changes to health and social care services are
dealing in implementation of laws, funding, demographic and competition in services. When the
changes occur within organisation, it is necessary to support those changes by workers including
patients. The workers and patients can only support changes that are according to their needs. So,
the organisation needs to adapt only those changes that can develop patients satisfaction. This
can be a challenges to gain support from stakeholders. As not all stakeholders are meant to be
support changes of organisation.
There are some service quality standards are set by care quality commission which are
necessary to be maintain and set by employees in their services. Some changes are not adapt by
employees because of occurrence of threats in their job and relationship goals with others. From
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