Facilitating Change in Health and Social Care Management

Facilitating Change in Health and Social Care
Management
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Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Describe about different key factors that drive change in health and social care services....3
1.2 Determine the challenges that key factors of change bring to health and social care service.
.....................................................................................................................................................4
TASK 2............................................................................................................................................5
2.1 Devise a strategy and criteria for measuring recent changes in health and social care.........5
2.2 How to measure that recent change impact on health and social care services against set
criteria..........................................................................................................................................6
2.3 Analyse the impact of recent changes in health and social care............................................7
2.4 Apply the service responses to changes in health and social care services...........................7
TASK 3............................................................................................................................................8
3.1 Principles of Change Management........................................................................................8
3.2Explain how changes in health and social care are planned...................................................9
3.3 Analysis of recent changes within health as well as social care..........................................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Facilitation change in health and social care management is based on the set of principles,
prescriptions and technique which embed to human aspects for executing major changes
initiatives in the organization. this process is transforming the organization from current state to
desired change which important for maintaining effective services to deliver better facilities of
customer. This report will discuss about different key factors which drive change in health and
social care services but it also identified various type of factor that bring change in terms of
health and social care. It will understand the specific strategy and criteria which useful for
measuring changes in health care service while identify impacts through criteria set.
Furthermore, there are different key principles applicable for change management and how to
monitor current change in health and social care.
TASK 1
1.1 Describe about different key factors that drive change in health and social care services.
Some of different factor driving the change in health and social care which may include for
increasing demand, treatment price. It will require for continue improvement in terms of service
delivery. According to report of Beacon Edge Care Home, the major factors that have driven
NHS towards change is on account of its overall drive towards quality of service. It is increasing
the expectation of people because they want for health and social services (Caló and et.al, 2019).
 Political Factor: By changing the legislation of taxes, employment regulations and
customer protection. These are different type of element that must consider in political
environment which sphere to impact on health and social care service within NHS. For
Example- tax policies may help for adjusted the strategy and either takes advantage for
increasing allowance for people.
 Economic Factor: Interest rate, unemployment and inflation are important economic
issues that associated indirectly or directly to NHS. It also changing overall conditions
that have impact on policies and procedures. For Example- in term of manufacture
healthcare instrument and equipment, it will increase rate of unemployment because most
of people favor to purchase that medical products.
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 Demographic and cultural Factor: it has found the change in NHS where it depicted
the actual presence of increase level of expectation towards emergency and not waiting
for appointment. In this way, it can be determined the changes in beliefs, demographics
and values of people.
 Technological Factor: It is an advancement of specific to healthcare services that
mandatory for NHS. It allows for NHS to use ICT system for establishing a good
coordination with potential consumer. Change must be observed in legislation that should
take care of quality of services.
1.2 Determine the challenges that key factors of change bring to health and social care service.
There are large number of challenges faced by NHS where it will change the health and
social care service through factors.
 Human and Financial resources: NHS firm has a huge amount of proper Manpower
and other type of financial resources but still may have significant challenges related lack
of knowledge, lack of time management and unable themselves to take time for purpose
of training and development. it directly affects on the financial resource. On the other
hand, the performance of employee within organization is not appropriate so that it
directly affecting on the business profitability (Dziegielewski and Holliman, 2019). It
will increase issues related cash flow, low revenue generation and high competition level.
Along within challenge comes another area of business.
 Healthcare service quality: Any type of change policies in business operation of NHS
may increase dissatisfaction level of patient. In NHS, Patient meeting expectation by
decreasing cost effective care which may led comprise in health care service quality. As a
result, it will reduce the quality towards patients within organization. In most of times,
Medical professional don’t properly identified cause of diseases because they are not
maintained the overall quality which affecting on health care of patient.
 Apathy and resistance: The change is likely to bring large amount of resistance in staff
members, healthcare professionals and other social people. in this way, NHS health care
practitioner performed specific role to understand overall reason for changes and how it
will reduce resistance for change. It will increase external threat because of economic
pressure occurs on healthcare facilities so that staff members with reducing the resources
needed to provide patient care at right time. Many employees are not adopting a change
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