Facilities Management in Hospitality Industries: A Case Study of Mantra Group

[HTL301]
[Managing Hotel & Resort Facilities]

TABLE OF CONTENTS
Introduction......................................................................................................................................3
Facilities management in hospitality industries...............................................................................3
About the company......................................................................................................................3
Current brand initiative................................................................................................................3
Critical factors in facilities management of hospitality industries..............................................5
Conclusion.......................................................................................................................................6
References........................................................................................................................................7

INTRODUCTION
Facility management integrates the activities of the company in such a manner which leads to the
efficient and effective operations of the company. The present study is related to the evaluation
of facilities management in the hospitality industries. This study also reveals that how the facility
management helps in the sustainable development of the organization. For analysis of the present
study the Mantra Group, an Australian based hospitality company has been considered. Further it
is focused on two major aspects i.e. technology and environment sustainability.
FACILITIES MANAGEMENT IN HOSPITALITY INDUSTRIES
Facility management refers to a framework which is guided towards the integration of the
physical structure of the workplace with the people and the activities of the organization (Fraser,
2014). With respect to the hotel industries, facility management enhance the significance of the
services provided by the organization along with it also increase the value of the asset in the built
accommodation. Moreover, the facility management contained with the several policies and
practices which ensures about the proper services, facility, comfort, protection, wellness,
effectiveness and efficiency with the help of technology, planning, place and people (Radojevic,
Stanisic, and Stanic, 2015).
About the company
The present study is related to the Mantra Group, which is the largest group in Australia.
Headquarter of the company is situated at Surfers Paradise, Australia. The group is engaged in
providing the hotel and resort facilities all over the world such as Indonesia, Hawaii and so on
(Company Overview of Mantra Group Limited, 2018). The group is consist of three main
segments named as Resorts, central revenue and distribution and CBD. The group provides
various services such as food services, Bar, offices, amusement facilities, reception area
management and many more. The portfolio of the company is very significant, which represents
that the company has almost 128 properties and around 21500 rooms.
Current brand initiative in terms of technology and sustainability
In the present era, there are some trends which are prevailing in the hotel industries and make the
impact on the hospitality industries to a great extent. The hotel's industries through the