FACILITIES OPERATIONS MANAGEMENT INTRODUCTION
Added on 2021-01-02
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FACILITIES OPERATIONSMANAGEMENT
INTRODUCTION Facilities operations (FO) is concerned with the management of all procedures, peopleand assets required for facility to do what it is designed to do. It includes day to day operations ofthe facility and provides better services to customers as they are the mainly focused byhospitality industry (Alexander, 2013). By providing better facilities to customers, they canattract and retain their visitors. It is responsibility of facility manager as well as other superiors toensure that every employee is performing their activities in proper manner and with perfection,attending customers politely and providing them necessaries, etc. The Bluedaws Private Hotel issituated in United Kingdom. This assignment will enlighten the responsibilities of facilitymanager for the staff and for operational aspects of building, their responsibilities towardconsumers and facilities operations impact on funding agencies. It will also cover statutoryregulations that will affect FO and health and safety measures established by facilities managersand many more. TASK 11.1 Responsibilities of facilities manager for staff engaged in facilities operationsFacilities management is concerned with efficient and effective delivery of services forthe organisation in which they are serving (Krajewski, Ritzman and Malhotra, 2015). Accordingto ISO, “Organisational function which integrates people, place and process within theenvironment with the purpose of improving the quality of life of people and the productivity ofthe core business”. SCOPE:Facilities management (FM) covers mainly two area: 'Space and infrastructure' (design,planning, construction, etc.) and 'people and organisation' (catering, hospitality, marketing, etc.).These areas are also referred as hard FM and soft FM. Facilities managers mainly coordinates theworkplace with the people and work of the organisation. Facility manager is a person which have the charge of hotel and they look towardsactivities and facilities which are provided by organisation. As Bluedaws Private Hotel is notperforming in adequate manner, FM have to perform their duties in proper manner so that theycan improve the current condition. Following are some responsibilities of facility manager:
Clarity of role and job description: FM is responsible for making aware about differentroles and responsibilities of employees according to their work profiles in hotel. It is necessaryfor every individual to know about their duties so that they can perform their work in appropriatemanner.Smooth running of business operations: They ensure the sufficient amount of staff ispresent within Bluedaws Private Hotel. They have to ensure that financial, marketing and otherbudgets are formulated in the starting of the year. FM has to ensure smooth functioning withinorganisation. They try to resolve conflicts as soon as possible. 1.2 Responsibilities of facilities manage has for operational aspects of building.FM are also responsible for looking out of hotel property. Responsibilities of facilitymanager with respect to operational aspects of building are mentioned below:Accessibility: It is an important aspect and is most avoided by managers and others.Accessibility can be a selling point for disabled person as they choose hotels according toaccessibility (Drion, Melissen and Wood, 2012). As Bluedaws Private Hotel does nothave any smooth access to different section, facility manager can enhance the smoothnessand access of hotel.Maintenance and Repair: FM has to ensure that every thing and parts of hotels are wellmaintained and areas which require regular maintenance like rooms, kitchens, etc areregularly maintained. Wherever repairing is required, FM should improve it as soon aspossible. Mechanical and Electrical Systems: FM should ensure that there mechanical andelectrical systems are well updates and regularly checked in order to avoid electricalfailures, etc. Refurbishment and Security: Timely redecoration and renovation is necessary in orderto attract customers towards their hotels. Customers are mainly mesmerized by looks ofhotel so it is necessary for FM to identify the need of refurbishment areas and work inthat direction. Along with this, facility manager should ensure that proper security andsurveillance is maintained and supervised by them. 1.3 Responsibilities of facility manager towards customersFacility manager is a professional manager whose focus is on efficient and delivery ofservices for the business to satisfy customer. He is responsible for making cleaning,security and
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