Operations Management and Sustainability

The assignment focuses on analyzing the role of operations management in achieving sustainable business practices. It delves into various aspects like implementing lean methodologies, optimizing facility layouts for cellular manufacturing, integrating Building Information Modeling (BIM), and managing supply chain disruptions. The goal is to demonstrate how effective operations strategies can contribute to both organizational growth and environmental sustainability.

Facilities
Operations
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Assess the responsibilities of the facilities manager for staff engaged in facilities
operations....................................................................................................................................3
1.2 Responsibilities that facilities manager has for operational aspects.....................................4
1.3 Assessing the responsibilities towards customers.................................................................4
1.4 Impacts of facilities operations of employees and funding agencies....................................5
TASK 2............................................................................................................................................6
2.1 Assess the UK statutory regulations that affect facilities operations....................................6
2.2 Discuss the health, safety and environmental measures that must be implemented in the
UK...............................................................................................................................................6
2.3 Discuss the documentation required to account for compliance with statutory regulations
and health, safety and environmental issues in the UK..............................................................7
TASK 3 ...........................................................................................................................................7
3.1 Develop and Deploy effective systems for processing information and maintaining
communications..........................................................................................................................7
3.2 Identify the control systems required for effective facilities operations...............................8
3.3 Discuss the systems needed by a facilities manager to support effective building
management................................................................................................................................9
TASK 4 ...........................................................................................................................................9
4.1Criteria for evaluation of quality and effectiveness of facilities operations. ........................9
4.2Procedures to analyse the quality and effectiveness of facilities operations........................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Facilities operations management plays an important role in hospitality sector. All the
services which are offered to guest they must be in superior quality in order to getting maximum
growth opportunities in marketplace. It would assist the management in taking sustainability of
the firm. It also maintains the staff members who have responsibility to satisfying the customers,
If customers are not satisfy with the services of a particular hotel they will not return to hotel
next time. In present assignment, the taken company is 'New moon light hotel' which is a new
player in the hospitality sector and based in London. This reports includes the responsibilities of
facility manager in making effective image in front of the customers along with statutory
regulation which gave influence the facilities of hotel. This assignment will also discussed about
the data and maintain communication between the employees.
TASK 1
1.1 Assess the responsibilities of the facilities manager for staff engaged in facilities operations
In every organisation, manager have responsibilities to maintain necessary arrangement
which is necessary for the achieving goals in given time period. Hospitality sector is the more
attractive sector which gaves maximum contribution in the economy of a nation. If hotels wants
to gave contribution they have to earn more which can be possible through delievering quality
services to customers.
Definition – Facility manager is a person who has all the responsibilities of managing customers
and operations activity in the organisation with providing facility to staff and customers. They
are responsible for maintaining services such as cleaning, security, parking etc. For making the
suitable environment of organisation so that employees can work properly (Wu, 2011).
Responsibilities of facility manager towards staff:
Smooth operations and management- Facility manager have to recruit able staff so that
queries and issues of customers are easily resolved. Facility manager have to distribute the
budgets in every departments such as financial and operational department at the begining of the
year therefore, they perform their duty with smoothness in order to resolving the grievances.
Clarity of role and Job descriptions – It is an important part which is connected with
facility manager. Manager have the duty to define the roles and responsibilities to their staff as
per their ability

Employee engagement and Welfare activities – Under this part, manager has to take
support from its staff members in decision making process therefore, new ideas will be build and
employees will gave maximum efforts to carry out the operational activities of the organisation
(Prasad, 2012).
1.2 Responsibilities that facilities manager has for operational aspects
It is a vital factor for the manager to regulate and monitor the operational activities in the
organisation. In monitoring all the activity, the facility manager have to make various operations
for this, manager of New moon light hotel has to follow some responsibilities towards
operational aspects which are as under:
Accessibility – it gave important responsibilities to manager for checking the finishing
quality of operational employees in the Moon light hotel. The staff members are qualified so they
have ability to providing quality services to their customers. Facility manager have to check
every services before providing it to customers.
Maintenance and Repair – It assists to management of New Moon light hotel in order
to earning more revenue in near future time. If customers are not satisfied with the services of
hotel they will not return to the hotel at next time. So, manager have to provide services with
satisfaction of customers therefore, the relationship will be build among the hotel staff and
customers.
Mechanical and electrical system – There are various responsibilities which are
followed by facility manager. It includes overall noise level in inner part of hotel. The electronic
locking systems or other systems which requires electricity to operates must be examined at
operational level.
Refurbishment and security – It is an essential part which has to maintain for providing
quality services to the customers it consists with shifting of staff members, Housekeeping
employees and chef etc. It gave duty to manager to check the fire alarm and lift maintenance
properly.
1.3 Assessing the responsibilities towards customers
In hospitality sector, it is very essential to determine all the factors which are related with
the customers. If the customers are increases in any hotel it gave growth and competitive
advantage to organisation. The facility manager who provides their services in hospitality sector

they have to maintain healthy relations with their clients. There are some responsibilities which
have to followed by the facility manager of 'The moon light hotel' are as following:
Customer care – It is the crucial factor in every organisation which makes the
sustainability and growth of firm. In service sector, it is a primary motive to gave value of money
to their customers. In the context of New moon light hotel their facility manager has to provide
satisfactory services in all departments which makes healthy relations with the clients.
Customer satisfaction and expectation – Under this part, manager have the
responsibility to satisfy their customers with providing quality services to their customers which
includes cuisine, accommodation, food and other facilities. Moon light hotel has a great
opportunity to build strong market image in the hospitality sector by meeting customer's needs
and requirements (Pagell, 2012).
Advice monitoring sales and booking – it is an important objective which has to
achieved by the manager in terms of giving proper suggestion to customers via internet therefore,
time and cost can be reduced. So that, They have to check the sales and booking of customers at
daily basis.
Maintaining communication system – It is essential for the facility manager to keep
communication with their clients on regular basis it gave more sustainability to the organisation.
New moon light hotel is a new player in the hospitality sector so their facility manager have to
communicate with their guest in order to build healthy relations with them.
1.4 Impacts of facilities operations of employees and funding agencies
Funds are the important element which are essential for operating every business
activities in systematic and efficient manner. Every business organisation has the purpose to
getting growth and sustainability in marketplace. New moon light hotel is a newly built hotel in
hospitality sector and their managers concerning on providing luxury services to their significant
customers
Facilities operations are organised as per the legal standards which are made by the
government authorities in hospitality sector. A newly appointed facility manager has
responsibilities to work on operational activities at New moon light hotel. It is related with staff
and customers which gave huge influence on the facilities and operations in the organisation.
The Moon light hotel managers will take help from the funding agencies for carry out their

business activities in effective and systematic manner. Private organisations can take funds from
banks and agencies in order to conducting their operational activities.
TASK 2
2.1 Assess the UK statutory regulations that affect facilities operations.
There are various rules and or regulations which are made by UK government regarding
to facilities operations. UK law provide guidelines to the organisations who are doing their
business in service sectors with implementation of policies. The Moon light hotel has to follow
the regulations which are made for safety, environment and health of customers. They have to do
their functions and operational activities as per the UK law (Singhal, 2012).
Owner of Moon light hotel has to take certifications from government before entering in
hospitality sector. They have to make various plans and policies regarding health and safety of
customers. In these regulations, It consists protection of customers, training of staff members in
order to meet requirements of customers, alcohol licence, certificates for sound system. The
management of Moon light hotel have to follow the guidelines which are related with operations
and facility of an organisation. The certifications gave facilities to the Moon light hotel in order
to maintaining their services as per the requirement of clients. For making strength and growth of
organisation management of Moon light hotel have to take various certification from UK
government which makes their strong presence in service sector.
2.2 Discuss the health, safety and environmental measures that must be implemented in the UK.
Laws are very strict regarding to wellness, safety and environmental in the UK which
have to followed by hospitality industries. According to Food, health and safety act 1974
organisations who are providing their services in service sector have to implement this act. In
this act, There should be proper pest control process in the atmosphere of hotels, it provide aid to
management in eliminating the mosquitoes, cockroaches and other kinds of pests which gave
bad impact on quality services. The staff members who are employed in hotels should be healthy
or hygienic so that, they easily get satisfaction from the customers. The audit of services can be
regularly maintained which helps management in evaluating services.
These audits provide assistance to management in analyse the maintenance of hotel
building along with the food quality. The food which is provided to customers should pass all
tests of quality, health and hygienic which provides satisfaction of the customers towards

organisation. After implementation of this act the organisation will attain growth and
sustainability in the marketplace.
2.3 Discuss the documentation required to account for compliance with statutory regulations and
health, safety and environmental issues in the UK
It is essential for every organisation to maintained their Management Information System
(MIS) and performance reports of various facilities which are provided to customers. There are
several type of documentation that have to be managed according to statutory legislations of UK
(Wang, 2013). The documents that have to authorised by government of UK are as following:
Licence of operations for the Hotel property – It includes the documents of property
where the hotel is established and other kinds of statutory licence such as fire control system in
the building.
Certifications and Licenses- It is essential licence in hospitality sector because this
licence gave the permission to hotels for preparation of delivering the food to their clients and it
should be as per the food and safety act of UK (Khalili Shavarini, 2013).
Certification on the health and safety of the customers – According to this licence the
safety and health of the customers should be maintained by the organisation. It can be possible
when the staff members provide better services to their clients in terms of their food and
atmosphere of firm that is given to them. In hospitality industry, organisation have to maintain
their housekeeping, security and tools as per the health and safety act 1974.
TASK 3
3.1 Develop and Deploy effective systems for processing information and maintaining
communications
In every organisation to maintain their structure with proper communication system in it.
It is a necessary element which plays an important role in all operational activities of
organisation. In present scenario an effective communication must be involved in every business
and operational activities to attaining better services. In hospitality industry there are many
customers who are staying and enjoying the services which are provided by the organisations on
daily basis. Hotel operations includes regular interactions with their clients, staff members and
management. walkie talkie and telephones are used for maintaining the communication within
the organisation. There are other ways for managing communication in the hotels such as mails

and internet facilities. In modern time, organisation have to considering on communication
process so that they will able to build an effective workplace for the employees in order to
providing better services to their customers. Moon light hotel has to build an effective
communication system so that, they will able to convey their information to their employees in
systematic manner. Facility manager who is newly appointed has to use various tools of
communication such as telephones, walkie talkie etc. In order to bringing effectiveness in the
workplace of their organisation.
As a new player in the hospitality sector Moon light hotel has to maintain their
communication tools at operational level so that they will get growth and success in future time.
Effective communication is essential because without communication the information is not
distributed in all employees therefore, they can't achieved their pre determined targets. Facility
manager have to use MIS and performance management system. By which they can maintain the
performance level of employees and get appropriate information about the employees. It will
also assists them in managing their records.
3.2 Identify the control systems required for effective facilities operations
Every organisation has specific aim or objectives which has to achieved them in a limited
period of time. For achieving the preset objectives in hospitality industry they have to provide
effective and high quality services to their customers which assists them in completing their
targets in a limited time period. As a new player, management of Moon Light hotel should
considered various control system for bringing effectiveness in facilities and operational
activities they are further explained as under:
Budgeting – It is a crucial factor which determines the overall growth of an organisation.
It is maintained by the highest authority of firm which includes proper utilisation of money. It is
created for taking cooperation from various departments in order to bringing growth and
sustainability in the firm. It maintains the value of money with controlling expenses which gave
high profitability to organisation.
Accounting and Auditing – it is an effective tool by which financial reports are
maintained with evaluating all the income and expenses of organisation. It is a proper and
effective method for analysing the financial condition of the firm (Gurnani, 2017).
Purchase and sales : It determined as an effective tool for Moon light hotel because they
are new in hospitality sector. So, they have to conduct a proper audit for getting sales and

purchase report of the organisation which helps management to taking decisions about services
in order to getting sustainability and growth in the marketplace.
3.3 Discuss the systems needed by a facilities manager to support effective building management
Facility managers have the responsibility for performing all the activities which are held
in the organisation. It gave major obligation to managers for enhancing the operations and
activities of the firm. For increasing efficiency of organisational activities facility manager of
Moon light hotel has to implement various systems which are explained as under:
Fire alarm system: it is an important system which should be implemented in every
organisation. It gave major duty to managers for maintaining the safety and security in the
workplace for their employees. This system gave identification to the organisation in case of fire
or any other crisis. It should be used in the firm because of its generating alarm warning of
emergency is provided to everyone.
Plumbing system – It is a system which includes water supply and other sanitary process. It
provides a structure in hospitality industry in order to maintain hotel facilities. As a new player
in the hospitality sector management of Moon light has to maintain the plumbing system by
which they can manage strategic distance from water wastage in order to build their strong
presence in the marketplace.
CCTV and monitoring system- it is an important system by which manager can control and
regulate all activities in an organisation. In Hospitality industry there are various kind of
activities which are performed by the staff members therefore, a suitable survilliance and
observation room has to be established and monitored by professionals (Zhang, 2013).
TASK 4
4.1Criteria for evaluation of quality and effectiveness of facilities operations.
It is very essential to every organisation to get satisfaction of the customers by providing
quality services. It can be possible through improvement in services. As a new player in service
sector, Moon light is to maintain their luxurious facilities which is provided to their customers in
order to getting sustainability at market place. It gave major obligation to facility manager so that
they can provide facilities to their customers with effectiveness. There are some strategies which
has to implemented in order to getting effectiveness in the quality they are as following:

Setting targets, objectives and plans : It includes various plans and policies which
creates effectiveness in the organisation. It provide assistance to management through
monitoring all the activities which are organised in the hotel. So that, if modification is needed
for improving the effectiveness that can be possible by it. Furthermore, it does not requires any
kind of tracking system because it is a manual process and it organised through analysing
present analysis in hotel.
Development of vision and mission – it give aid to management in developing vision
and mission which will followed by them in future time. Through this, management of an
organisation can easily achieved their targets in right way.
Development standards for facility – For getting better performance on task facility
manager of moon light create proper norms and methods
4.2 Procedures to analyse the quality and effectiveness of facilities operations
It is essential for every organisation to examine their plans with the goals of firm. So,
they can easily track their current performance or efficiency of employees. Hotels can audit and
evaluate training process which are given by association to their potential workers. It is
important for managers to ensure that employees get advantage from the training procedures. So,
they have to develop the training programmes which build the effectiveness in staff members and
facilities operations.
It is very important to examine the performance of staff members it can be possible
through developing training programmes in the organisation. By it performance level of workers
will be increased and they will able to perform better on the assigned task. It is also enhance
employee's technological skills so that, they will easily take feedbacks from customers through
internet. Which will assists to management in getting growth and success in the marketplace. It
remove the weakness of workforce and gave strengthen to them. The 360 degree and properly
evaluation brings effectiveness in working performance of employees. It provides checklists to
management which will build the maintenance of facility and management can track the tools
machines which are using at the hotel (Ariafar, 2012).
CONCLUSION
It has been analysed from the above report that it is compulsory for every hospitality
industry to maintain its quality standards so that they get long time effectiveness in their

activities. In present scenario, customers are very much concern about the products and its
quality rather than their prices. So, it provide assistance to management for improving their
productivity and operations therefore, they will gave their services to the customers as per their
requirements. Which maintains sustainability and growth of the firm.

REFERENCES
Books and Journals
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