Facilities Operations and Management INTRODUCTION 3 TASK 13

Facilities Operations and
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Responsibilities of the facility manager for facilities operations in the Organization:....3
1.2 Responsibilities of the facility manager for operational aspects of the hotel building:.. .4
1.3 Responsibilities the facility manager towards the customers using the facility:..............5
1.4 Impact on facilities operations of employers and/or funding agencies:...........................6
TASK 2............................................................................................................................................7
2.1 Assessing the Statutory Regulations which affects the facilities operations of the
Organization:..........................................................................................................................7
2.2 Discussing the health, safety and environmental measures that is implemented by a facility
manager:.................................................................................................................................7
2.3 Documentation required to account for compliance with statutory regulations and health,
safety and environmental measures:.......................................................................................9
TASK 3............................................................................................................................................9
3.1 Effective systems for processing information and maintaining communications in the
Organization:..........................................................................................................................9
3.2 Identifying the control systems required for effective facilities operations:..................10
3.3 Discussing the systems required by a facility manager to support effective building
management for Hotel:.........................................................................................................11
TASK 4 .........................................................................................................................................11
4.1 Establishing appropriate criteria to evaluate the quality and effectiveness of facilities
operations in the Organization:............................................................................................11
4.2 Implementing evaluation and review procedures to analyze the quality and effectiveness
of facilities operations of the Organization:.........................................................................12
CONCLUSIONS............................................................................................................................12
REFERENCES..............................................................................................................................14

Illustration Index
Illustration 1: Facilities Operations..................................................................................................7
Illustration 2: Health, Safety and Environment.............................................................................10

INTRODUCTION
Management is the process in which the organization manages its working and makes
sure that everything is going well. Facilities operation management is a professional
management which is used to analyze the efficiency and effectiveness of the services which they
are offering to their customers. Facilities and operations management is focused on to maintain
the infrastructure by monitoring all the functions of the organization.
This report will focus on the responsibilities of the facility manager which towards its
staff members and to their customers as well. It will also discuss statutory regulations which can
affect facilities operations in the organization. Report will focus on developing effective systems
for processing information and maintaining communications. This report will study the facilities
operations and management on Qbic Hotels, London.
TASK 1
1.1 Responsibilities of the facility manager for facilities operations in the Organization:
For hospitality industry its very important for the facility manager to ensure that every
function in the hotel is working properly. Facility manager is the person who manages the overall
functions and operations of the hotel. He tries to focus on the proper functioning of the
equipment used in the hotel management, building services, its infrastructure, environment and
safety condition, for example, lighting, heating, water, sanitary services, etc. He also ensures that
all their customer are satisfied from their services by solving all there queries and feedback.
There are so many responsibilities which the facility manager has to follow in order to
maintain a good equilibrium between him and their staff members, such as,
 Proper Functioning of operation and management : This is the most important
responsibility of the facility manager to operate in the hotel. He has to make sure that
there is enough staff members present in the hotel to give services to their customers. For
the smooth functioning of the operation and management system of the hotel its very
important for him to ensure that the financial, operational and manpower budgets are
sufficient in the hotel to deliver their service effectively.
 Training and Development : This process helps to make the staff members more trained
and skilled in their respective jobs. This will help the employees to get aware of the
standard operating procedures of the hotel and their functions within its operations (Aziz,
N.D., Nawawi, A.H. and Ariff, N.R.M. 2016).