Management & Operations

Management
&
Operations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1. Overview and management structure of company:.................................................................3
2. Definition and roles of both managers and leaders, highlighting the differences between
management and leadership:........................................................................................................3
3. Analysis of the different roles of management and leadership in application to different
organisational situations...............................................................................................................5
4. Strengths and weaknesses of different approaches to leadership and management:...............6
5. Conclusions on how managers and leaders have made an impact on the organisation and
recommendations for future improvements:................................................................................8
TASK 2............................................................................................................................................8
1. Key operations of Toyota company.........................................................................................8
2. Explain each key operations and identify the role and responsibility of managers.................9
3. Key operational approaches and values...................................................................................9
4. Impact of external factors on decision making process of manager and leader....................10
5. Management and leadership approaches...............................................................................11
6. Conclusion and recommendations for the future improvement.............................................12
CONCLUSION ............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Management and operation are major aspects of business organisation. Coordination
between management and operations of business organisation ensure the success of organisation.
Efficiency and effectiveness of operations in a business organisation purely depends on action
and strategies of management. This report exhibits role of managers and leaders in the
organization which assists in enhancement of efficiency and effectiveness of various operations
and task within the entity. This report describes in the context of Toyota Plc, a Japanese
company dealing in the auto-mobile sector, differences between management and leadership, key
operational functions, key operational approaches, impact of external business environment
factors and strengths and weaknesses of different approaches to leadership.
TASK 1
1. Overview and management structure of company:
Toyota Motor Corporation is Japanese company and by volume it is world’s largest auto
maker. Toyota is mainly engaged in manufacturing and sell of vehicles and motor parts in
various countries. Presently company is operating its business globally with approx 53 overseas
manufacturing companies in 28 countries and regions selling vehicle in approx more than 170
countries and regions.
Toyota has large range of activities related with manufacturing and sell of vehicle, to
manage all these different segments divided as per activities company follows divisional
management structure. Toyota also has a centralized global chain and headquarters of company
in Japan is responsible for all the major decisions. Generally divisions are not allowed to
communicate with each other and significant communications are routed through headquarters
which creates a systematic centralised control over the all divisions and segments. Toyota follow
the vertical management structure to control their human strength because in this type of
structure organisation need to circulate information from top to bottom.
2. Definition and roles of both managers and leaders, highlighting the differences between
management and leadership:
Managers: Managers are individuals who are responsible for supervising, controlling and
managing other staff or individual projects in a business organisation. Managers are the persons
in an organization who design and manage the work of an organization in the direction of the

pre-determined goals and objective of the company. In order to accomplish a particular task and
objectives efficiently, Managers frames strategies and policies and to manage the workings of
staff and employees, a systematic schedule is prepared by managers in Toyota. Following are the
major role of managers, as follows:
 In Toyota, managers play a significant role in determination of objectives and goals of
the company while considering recent market trends, scenario and competitive
advantages & disadvantages.
 Managers acts a chain of communication of policies and direction between employees
and top management.
 Managers develops new approaches, ideas and initiates new process for enhancement of
performance of business organisation.
 Managers promotes the employee friendly environment in order to increase capabilities
of employees in Toyota.
Leaders: Leaders are individual who develops a long term visions and motivate others in
business organisation to achieve them while building a team spirit. The main objective of leaders
in Toyota is to lead and encourages employees in order to enhance efficiency and productivity of
their performance. Following are the significant roles of leaders, as follows:
 Leaders have a vital role in motivating individuals in organisation to accomplish goals
and objectives determined by organisation.
 Leaders gives directions in order to communicate and influence individuals in
organisation to do activities and tasks according to specific policies of organisation.
 In Toyota Leaders solve out the issues or problems of individuals and obtain feedback of
customers to address them.
Difference between management and leadership:
Basis Leadership Management
Definition Leadership refers to
competence of leader to inspire
individuals in organisation in
order to enhance their
Management refers to set of
activities relating to planning,
coordinating, managing and
directing of business in order to