Factors Impacting Operational Management of Amazon

The assignment assesses the factors within the business environment that impact operational management, with a focus on Amazon as a case study. It explores the influence of culture, values, corporate social responsibility, ethics, and sustainability on operational management, highlighting the importance of adapting strategies to meet customer demands and creating a positive work culture.

MANAGEMENT AND
OPERATIONS
(TASK 2)

Assess the factors within the business environment
that impact upon operational management.
Culture- It can be defined as beliefs and
norms of the individuals which are developed by
different backgrounds of the employees. It has a great
influence on Amazon as the respective company deals
in international market where customers belongs from
different set of cultures.
Values- It can be described as principles and
standards of the individuals. Thus, it plays a major role
in identifying the needs of customers which helps
Amazon to deliver quality products and services.

Business environment is tend to have various
external factors which influence the operational
management of Amazon. Thus, some of these factors
are discussed below:Thus, the respective company has
to alter their product range and other strategies as per
the demands and nature of customers. Addition to this,
Values are also important to create a good work culture
among the work place of the respective company.
Corporate Social responsibility- It is an
approach which states believes in providing benefits to
the stakeholders of Amazon. The stake holders of
Amazon are the customers, employees, shareholders,
etc.
Ethics- It is important for a company to follow
business ethics in order to achieve maximum profit as
well as lower down the cost and other uncertainties.
Hence, Amazon should follow business ethics in order
to assure maximum satisfaction of the customers.

Hence, it is the responsibility of respective
company to maximize the benefits of its stakeholders
in order to attain maximum satisfaction of customers
and contribute much onwards the society and growth
of the economy. Also, it helps in increasing the
number of sales and revenue.
Sustainability- It is the duty of Amazon to
assure that operations of the respective company and
other elements such as products, packaging, etc. have
lesser impact on the environment. For this, the
respective company can adapt various means such as
eco friendly packaging method, lower fuel
consumption delivering methods, etc.