Skills to Implement Change in Fast Track Courier Company

This presentation discusses the skills required to implement change in Fast Track Courier Company, including proper communication, good organization, listening and understanding, adaptability, and networking. It also covers the change management process, survey/questionnaire, strategic elements, tactics to gain trust, resistance barriers, coping strategies, project management skills, and teamwork skills for effective input.

Task 3
By (Student Name)

Skills to implement change
 Proper communication amongst all the employees of the Fast Courier
Company
 Good organization as a task carried out by the Human Resource
 Listening and understanding well; both by seniors and junior staffs
 Adaptability in case on any change
 Networking and working in teams to ensure time management

Change management process
 Preparing- The management must prepare for change if they wish to
change. They should define the strategic goals they want to achieve
and develop their change model that suits them best.
 Managing change so as to develop the management plans. This will
be followed by taking actions and implementations of those plans
 Reinforcing change is where feedback is collected and analyzed.
Being the last step of change management process, the executive
members diagnoses the identified gaps and take the necessary and
best steps to achieve success(Zairi, 1997).

Survey/ questionnaire
 Would you introduce somebody to join our company?
 Are happy at your position in this organization?
 At a scale of 1-10 , rate your work and life balance
 Are you comfortable giving your views and opinions to the supervisor?
 How are your feedback taken? Rate this in a scale of 1 to 10.
 In three words, how would you sum up our culture?
 How respected are you at work place?
 Do you think we work in accordance to our goals?
 Do you think our management team work towards our culture?
 How much fun do you have at work at a scale of 1 to 10?

Strategic elements
 Goals/ Objectives- The specified objectives and goals are the set
targets that must be accomplished in order to reach other heights in
the business. Fast track courier company has its targets set and they
must work towards them always.
 The will power- Fast track courier must be willing to complete their
goals and always work in line with them(Krauss & Weinheimer 1966).
 Monitoring of the activities and tasks that employees of fast track are
carrying out, is very important because it will help in identifying the
areas of improvements.
 Having confidence in what they are doing is what will help the
organization work closely together towards realization of their goals.

Tactics to gain trust
 Consistent communication in sharing of ideas and information creates
a lasting relationship that enhances peace within the organization.
 The people who give out more and freely are the ones that achieve
success very well and end up being successful in their lives. This
organization will only soar great heights when they share their
networking and expertise. This generosity creates trust in abundance
that will facilitate expansion of fast track courier services.

Resistance barriers
 Lack of understanding the need for change may make people resist
to the set change. They do not really embrace the change.
 Lack of proper communication amongst the employees affects the set
change. Change must be well communicated to avoid fear, mistrust
and fail in the Fast Track Courier organization.
 Interest in change. A good number of employees must show interest
in the change set so that they understand and help in that process.

How to cope and overcome the
barriers
 The fast track courier company should train its employees on the
importance of change in the organization. This will be for the
betterment and realization of the strategic goals.
 Seeking feedback on change on the set and required change will
always help to deal with barriers of change and those resisting to
change

Project management kills to
implement change
 Proper communication amongst all the employees of the Fast Courier
Company
 Good organization as a task carried out by the Human Resource
 Listening and understanding well; both by seniors and junior staffs
 Adaptability in case on any change
 Networking and working in teams to ensure time management

Team work skills for effective input
Verbal communication is an important skill in any team. This method of
communication helps the supervisors and the managers of the fast track courier
services to delegate their tasks, solve problems and conflicts among the workers
and explain the strategic goals to them.
Strong communication skills enables the employer to be confident in what he is
saying to the employees as well as employees taking the information seriously.

References
 Zairi, M. (1997). Business process management: a boundaryless
approach to modern competitiveness. Business Process Management
Journal, 3(1), 64-80.
 Krauss, R. M., & Weinheimer, S. (1966). Concurrent feedback,
confirmation, and the encoding of referents in verbal
communication. Journal of personality and social psychology, 4(3),
343.