Operations and Information Management for Fast Track Courier

This report provides a business plan for Fast Track Courier's expansion, including market research, operations, risk analysis, communication plan, and strengths and weaknesses analysis. The aim is to increase sales by 40% and expand the business in regional areas of NSW. The report also includes a communication plan and analysis of strengths and weaknesses of the proposed plan.

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Operations and Information Management
Executive Summary
Fast track courier is performing its business in a manner such that it can have an ease for
customers to send product from one place to another via availing its services. A business
plan for expansion of business of the firm is necessary such that a business plan is required
for it. In this report, a justification of the report and essentials have been given with a
glance to the background performance of the business entity. The main aim of business is
to reach the goals which are being set for its performance standards and regulation. An
objective of this report is to obtain a proper plan for FTC's further expansion of a business.

Operations and Information Management
Contents
Introduction...........................................................................................................................4
Part A.....................................................................................................................................4
A completed business plan................................................................................................4
Communication plan.........................................................................................................6
Part B.....................................................................................................................................7
Analyzing the strengths and weaknesses of the business plan..........................................7
Conclusions...........................................................................................................................8
References...........................................................................................................................10

Operations and Information Management
Introduction
Business has to operate in a systematic way and that way has to be proposed first before
any type of expansion. Hence, Fast Track Courier services in New South Wales is
providing its facilities to the customers and aiming to expand its business further with a
strong business plan to proceed with all the functions in line (Heizer, 2016). This study
consists of all the required information in relation to that with compliance with business
standards.
Fast Track couriers are providing its services in NSW for consequent 15 years till present
with a specialized service in delivering medium and large size packages across the
metropolitan area of Sydney. The company is doing enormously well in its section of
business and has a good reputation in the same. Market penetration of the business is very
viable and very large. People consider it very reliable as well as worth the money services
as FTC are providing very specific services with its own lodging and delivery system.
Part A
A completed business plan
As the company is inclining to perform its business in a very profitable manner such that it
is aiming to have new targets so as to have more market share and increase sales by 40%
which is a huge proposal for the business to take over (Laudon and Laudon, 2016). For
such activity a business plan according to the finances and organizational structure the
business possess must be there. A plan is necessary for a business to have forecasting of
future and to properly deploy the resources which are there with an association. Hence,
keeping all the factors in line a business plan is listed below for achieving the new targets
of FTC:
Market research
Before targeting any type of market it is necessary for a business to consider all the factors
such that risk and other factors associated with it. So, as to have an idea about whether the
product will perform in the market or not (Bryson, 2017). Such that in NSW Fast track
courier have found that it has to increase its sales in regional areas by capturing market
share within 12 months. So, for this analysis regional market research has to be properly
done which is the first step in the business plan.
Operations
There are various types of operations which will be affected by a new business plan such
as finance, sales, loading, transportation etc. these factors have to be assessed and
according to this there has to be new addition with the company in regards to operations.
such that the cost of installation of new trucks and minimizing the cost of one driver by
installing lodging carriers at the back of a truck which is the proficient way of investing

Operations and Information Management
money in proper direction which is suitable for business expansion (Moran and Morner,
2017). For doing all such activities huge amount of money is required which is to be
assisted in a proper manner so as to have optimum utilization. Hence, for this, the new
trucks can have drivers from the old trucks as there were two in one so one can be
employed to the new truck and the cost of lodging that is $10000 can be beard by the
company. Bringing in the new trucks will cost $60000 and 10 new trucks have to be
brought for the company to have regional routes which are a preferred step for the
business development. In this way, the business of the company will be expanded for the
regional area which will help in cutting the cost and deploying it in the more usable
manner so as to have proper functioning of business (Azhar, Khalfan and Maqsood, 2015).
The company will enormously have to manage the finances mainly so as to increase the
sales in the areas of NSW so as to have more market share. It is a consequent task for the
company but as per the case, study business has an organizational structure where the
functions interrelate with each other likewise the business will have a better performance
inclined with the target which is to have more market growth with growth in sales as well.
Risk analysis
There are several kinds of risk which has to be analyzed while making the plan for the
business. As the failure of business risk, lodging risk, traveling risk, accident risk etc.
these have to be determined as per the business FTC is doing so as to have a backup plan
for every activity of the business (Dwivedi et al., 2015). In order to have a proper action
plan, there has to be the assessment of the risk associated with it so as to have a strategy to
deal with consistencies and inconsistencies of business. Permits and licenses for drivers
and trucks which will travel throughout NSW have to be obtained which is a long
procedure as well as consists risk of allowance by the legal associations.
Choosing best among alternatives
After analyzing the entire factor best solution to the plan is to be chosen as per the
business demand and as per the objects which are being set for the business and its
performance (Malcolm et al., 2015). This is totally a decision-based factor where business
has to make the decision regarding best sources from its market research to implement in
business after analyzing risk and other factors associated with it. Implementing the plan in
the business to have a proper functioning.
Follow up
This primarily focuses on controlling the business plan so as to have the best outcome and
checking upon factors whether they are performing in line or not (Anderson, Anderson
and Parker, 2013). According to the analysis, actions can be taken in accordance with the
performance of the plan and results associated with it such as sales target achieved etc.
Consult with key stakeholder (assessor) and document the outcomes of the
consultation

Operations and Information Management
A business consists of several people who are internally and externally associated with a
business. These people are known as stakeholders (Bamford, Moxham, Kauppi and Dehe,
2015). The key stakeholders while making a business plan are the employees and
company's shareholder's who have invested their efforts, time and money into a business.
As it is regarding the expansion of FTC than these people has to be consulted so as to have
a proper consent for what they want to conclude. As responsible association businesses
have to make sure that they are inclining to work with their perspective after discussing
with stakeholders. Here, primary funding of the plan will be done through the business
capital as the huge amount is required so a company must inform and take consent of
people who are associated with it as the main investors (Barry 2016). The outcome of the
consultation of this plan with stakeholders was clear and much focused as they were
interested in investing money so as to have more expansion of business with promising
returns. The result of the interview of this arrangement with partners was clear and much
engaged as they were keen on contributing cash in order to have more development of
business with promising returns (Battistoni, Bonacelli, Colladon and Schiraldi, 2013). As
the business has demonstrated a development in its past business it they have confidence
that it will, therefore, become over with time. An endorsement to the point of extending
business in a provincial zone is given by the general population in the primary business
working. As the business has shown a growth in its previous business it they have faith
that it will consequently grow over with time. An approval of the aim of expanding
business in the regional area is given by the people in the main business functioning.
Communication plan
As the company is already following a communication channel through which it is
informing its employees regarding the new plans and procedures of the organization and it
is mostly through brochures and the e-mails (Bianchi and Åhlström, 2014). But further, for
the new business plan, it can have better strategies which can be according to the
requirement of the stakeholders. For example, employees should be told about the plans
they have to work upon, customers about the new product launch and the stakeholders
about the financial deployment of resources. Hence, in this way, the communication must
proceed with various sections of the organizations so as to make sure everyone has the
right amount of information to proceed with the formulated plan. In a similar way a
communication plan is listed below:
Collect data
There are so many data which are there regarding the formulated plan in the organization
which has to be collected first by the company (Bouchery, Corbett, Fransoo and Tan,
2016). This data must be gathered so as to have a proper knowledge.
Formulate information

Operations and Information Management
The information analysis through the data which has to be given to various sections of the
organization must be done to achieve the various informational targets (Brown, Bessant
and Lamming, 2013). This way it will become easy for everyone to understand as they
will be given information related to their work.
Divide it according to requirements
Dividing according to requirement means top level, middle level and operational level
management information where people have to make sure that right information is given
to the right person (Brown, Blackmon, Cousins and Maylor, 2013). This will help in
having a communication of data properly.
Delegate using channels
There are several methods of delivering the data and information. Communication
channels such as face to face, e-mails, phone etc. should be chosen to give information
about the plans and procedures of the company.
Follow up
Checking up whether the communication plan is working properly or not whether people
are doing right work and there is the proper directional action for each activity of FTC.
Part B
Analyzing the strengths and weaknesses of the business plan
The proposed business plan is associated with the business requirement which is necessary
for FTC. Hence, there are several measurements of success factors which are associated
with its success and further description about if it will work or not. There are always two
sides of a coin and these coins have to be assessed properly in order to reach out to a
conclusion of obtaining better results from the inclined operations for raining the sales by
40% of FTC which is important for the business to expand in the regional area. This
section of business is important as it plays a very significant role in making proper
directional outreach for the business objective which is being proposed (Goetsch and
Davis, 2014). Hence there will definitely be the improvement in the quality and quantity
aspects of the services. A range of profit slab will be raiding from 17 million to 22 million
which is only because of the new operations which business plan is proposing for FTC
operations. This will have positive variances on the activities of business as it has various
departments working under its functionaries and it is important. Similarly to have a proper
study as to business and its functions there must be the analysis of strengths and
weaknesses. After going through the case study it has been propounded that the business is
having very good services in NSW which shows out the quality status of the business it is
doing. It is the most preferred courier firm in NSW by most of the people who are wishing
to send good on metropolitan areas of Sydney.
Strengths Weaknesses

Operations and Information Management
 It will help the business to grow and
expand in regional areas of NSW
which is important for it for long-
term sustainability and growth.
 The result of the plan is very
specific and inclined to increase the
overall growth of business with the
increase in sales of 40% which is a
strength.
 Functioning of the plan is so smooth
and clear that it has a proper
framework upon which everything
will be preceded. For example the
structure, resources and so on.
 The research is so proper that there
is the least chance of any type of
default or further mechanism
(Habib, 2014).
 The risk associated with the
business is high so there might be an
acquisition of license risk for
driving and traveling (Gupta and
Starr, 2014).
 The plan may have some
inconsistent problems which are
difficult to predict.
 The price range of installation of
new trucks and other things is high
which might be difficult to ascertain
all at a single point in time.
 The estimated sales of services
might not have all fortune chances
of success which is also a weakness
for the plan.
Business needs to work deliberately and that route must be proposed first before an
extension. Thus, Fast Track Courier benefits in New South Wales is giving its offices to
the clients and meaning to extend its business encourage with a solid marketing strategy to
continue with every one of the capacities in line. This examination comprises of all the
required data in connection to that with consistency in business benchmarks. As to the
point of view of the above report, the document is very much helpful for businesses to
have proper plans which have to be initiated in business operations. So, the above analysis
has both side of the coin which is positive as well as negative (Millar and Rigby, 2015).
So, all the side of the plan is firmly measured and described which is important for a
business. Hence, this is business is firmly important for further descriptions such that
which helps in reaching companies to their desired objectives. All the measures illustrate
the significance of plans and procedures to run a business or to expand it. This report is a
scopes study of business success where there are several standards set to achieve in target
form to achieve the measurable form of success (Wisner, 2016).
Conclusions
It has been concluded by the above report that it is necessary for a business to have a
proper plan which is more inclined to work towards the achievement of objectives.
Growth and development are vital factors for a business for long terms sustainability and

Operations and Information Management
steady position in the market. There have to change and up gradation in business and its
procedures which will help business to acquire more share in the market.

Operations and Information Management
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