Implementing an Online Booking System for FASTFIT Gym

FASTFIT GYM BOOKING SYSTEM 1
FASTFIT Gym Booking System
Student Name
Student ID

FASTFIT GYM BOOKING SYSTEM 2
FASTFIT Gym Booking System
Introduction
Sometimes in business it is necessary to move to an online presence because of the
technology enhancement and the increasing internet use by customers (Choudhari, 2017, p. 346).
Currently, many people have little time to do body fitness and thus requires a platform where
they can quickly find a gym when they get free time.
The Need to Implement the System
FASTFIT need to implement and online booking system in order to allow their registered
member to schedule their workshops and facilitate new customers to check for available
workshops convenient with their schedule (García-Mendoza and Jaimez-Gonzalez, 2017, p. 71).
The increasing number of gym members at FASTFIT cannot be by phone calls because
customers tend to get impatient when they are put on hold. This will tend to drive away new and
loyal customers because of such inconvenience. Once the booking system is place customers will
be notified of their workshop schedule and the gym administrator will be able to control all the
booking aspects (Asenova, 2018). Implementing an online booking system doesn’t necessarily
replace the traditional phone reservation systems because some members still prefer to make
calls to book or confirm their workshop schedules. However, the new system makes the booking
process more efficient and convenient.
In the current world, the way customers book and make reservation has changed so that
they just want to book by just a click of a button. The system will allow new and loyal members
to make reservation and pay directly through the FASTFIT website make this process very easy
and convenient for the customers. As such, members are given the freedom to choose the type of
workout and schedules that fits their time.
Benefits of Online Booking
Every business wants to adopt systems and processes that bring profit and increases the
revenue. Without the existence of an online system customers will have to rely on walk-ins and
phone calls to book for their workshops. Nevertheless, with an existence of an online booking
system in place for FASTFIT comes many benefits including:

FASTFIT GYM BOOKING SYSTEM 3
The online booking system is available all the time 24/7 and gives the members and other
new customers freedom to make reservations at any time increasing the number of members
joining FASTFIT (Khadse, 2017, p. 111). Secondly, FASTFIT can be able to manage their
booking hassle-free and would no longer be tied to the phones waiting for customer calls. This
will increase the overall efficiency and performance of the gym employees. Additionally, the
system will provide business analytics report here the business will be able to monitor the
reservation trends and help FASTFIT adjust accordingly to the new trends and better understand
your customers and their preferences.
Another key benefit of the system is the ability to develop, post, promote, sell and
promote gym packages online (Zongjiang, 2012, p. 1220). This will increase revenue generation
while offering the workshops that the members actually want. Moreover, there will be a decrease
in the number of no-turn up by members and in cases where the member does not actually turn
up the system will free up the reservation and it can be filled by another customer. Also, the
chances that the clients will turn up will increase because of the regular appointment reminders.
Tracking of payments are is made easier because all the transactions are recorded. The
money will be credited to the business account and you wouldn’t have to worry about money
getting lost or misused (Rezobx, 2018). The workloads are greatly reduced by the online booking
system and these platforms ensure that all reservations are synced and updated every time there
is a free schedule.
Project Scope
The new system will entail an online booking system with a database to store all the
reservation, payment details, secure network, and a web portal. Since FASTFIT already has a
website in place where customers can only view the services bit cannot book as such this project
will be involved in redesigning the website and adding booking forms, database, and payment
API.

FASTFIT GYM BOOKING SYSTEM 4
Cost Summary
No Item Quantity Estimated Cost ($)
1 Desktop computers 5 1500
2 Server 1 500
3 Router 1 350
5 Wireless access point 1 250
8 Switch 1 450
9 ISP Subscription 1 1000
Estimated Budget 4050
Schedule
Task Time (days) Start date End date
Requirement
gathering and
planning
2 September 20, 2018 September 21, 2018
System Design 4 September 22, 2018 September 25, 2018
System development 20 September 26, 2018 October 16, 2018
System testing 6 October 17, 2018 October 22, 2018
System
Documentation
32 September 20, 2018 October 22, 2018
Major System Functions
According to Sangeetha and Devi (2015, p. 43), the following are some of the major
functions expected from the system:
 Ability to show available gym services, date, and prices