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Assignment on Hospitality Industry - (Solution)

   

Added on  2021-02-20

5 Pages1751 Words31 Views
fbomFACTSHEET 1Introduction: Hospitality industry involves various fields such as theme parks,cruise lines, event planning, food and drink service etc. The businessfocuses on satisfaction of clients and providing better experience tocustomer's.Different types of business within food and beverage industry.There are various types of businesses that are operating under food andbeverage industry. It is divided into commercial food service that involvesoperations whose main business is food and beverage. Non commercial foodservice are those businesses where food and beverages are provided but arenot main business.Commercial operators:Full service restaurants- These restaurant are the main fluid of types of food and beverageoperations. Menus offered are different but reflect the image of consumer'sdesired experience. It includes family, upscale casual, fine dining etc.Catering and banqueting –Catering business is related with food served on premise and banquetingrefers to food served off premises. Business of catering involves cateringfirms, conference hotels, wedding venues, festival food coordinators etc.Drinking -This sector consists of pubs, cabarets, wine bars, nightclubs etc.Significant changes has take place in rules and regulations governing drinkingestablishments. The present and future trends that impact the business oforganization operating in food and beverage sector. Non-commercial operators: Institutional -This segment includes corporate staff cafeterias, cruise ships,airports, universities and colleges, hospitals etc. 1.REFERENCESBooks and JournalsTsaur, S.H., Luoh, H.F. and Syue, S.S., 2015. Positive emotions andbehavioral intentions of customers in full-service restaurants: doesaesthetic labor matter?. International Journal of HospitalityManagement. 51. pp.115-126.Hsieh, S.W., Lu, C.C. and Lu, Y.H., 2018. A Study on the RelationshipAmong Brand Image, Service Quality, Customer Satisfaction, andCustomer Loyalty–Taking ‘the Bao Wei Zhen Catering Team’As anEmpirical Study. KnE Social Sciences...Accommodation food service -It involves bars, self serve operations, room service, hotel restaurants etc. Restaurants are open to public. Vending and automated food service -It is not generally viewed as the part of food and beverage sector. Automated services also account for significant amount of sales for both large and smallaccommodation and food service providers. These machines are located in sporting venues, hotels, transportation terminals , or at any place that provide an opportunityfor convenient purchase of food and beverage items etc.
Assignment on Hospitality Industry - (Solution)_1
fbomFACTSHEET 2Main ratings systems used nationally and internationally.Restaurant ratings identifies the restaurants on thebasis of their level of quality with the help of notationslike symbol or stars. Ratings also appears in books,newspapers, webzines etc. One of the best guide isMichelin series that provide one to three stars ranking torestaurants. One star means that it is very goodrestaurant. Whereas, two stars means worth a detour.Three stars represents worth a special journey. Top ratingmean success or failure of food and beverage business. Hotel ratings are used to categorize hotelsaccording to the quality. There are varioustypes of rating schemes at national andinternational level. Greater number of starsmeans greater luxury. It considers foodservice, room variations, view,entertainment while providing ratings. InUK, the rating are given from one to fivestars. Grading are operated byAA(Automobile Association). 2.REFERENCESBooks and JournalsDaliri, E.B.M. and Lee, B.H., 2015. Current trends and futureperspectives on functional foods and nutraceuticals. In Beneficialmicroorganisms in food and nutraceuticals (pp. 221-244). Springer,Cham.Popkin, B.M. and Hawkes, C., 2016. Sweetening of the global diet,particularly beverages: patterns, trends, and policy responses. TheLancet Diabetes & Endocrinology. 4(2). pp.174-186...Food and beverage organization are also being provided the ratings under food hygiene rating scheme. Otherorganizations are European Food Safety Authority, Federal Agency for Safety of food chain etc are alsoresponsing for developing rating system.
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