Managing Food and Drink Operations in the Food and Beverage Industry

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FACTSHEET 1
INTRODUCTION
Managing food and drink operation is large process that involves purchasing raw materials, receive and store it, preparing the
food and beverage than presenting or serving that food or beverage. It also includes maintain the quality of services and
organizing many catered events. This report will include the different types of business within the food and beverage industry
such as hotel, restaurant, canteen, cafeteria etc. This report includes various rating systems that are used by food and beverage
industry. Rating systems in restaurant includes five rating system such as first to five star. This report will also highlight the
various current and future trends that are influence the food and beverage businesses. Current and future trends such as tastes and
preferences of customers, healthy and safe food, e-commerce and environmental friendly packaged food. This report will stats
that operational and marketing technology that are used by various food and beverages industries. Many professional skills that
are essential for organisation's development or growth. This also includes the several legal requirements and regulatory standards
that business must comply with and many factors that influence the consumers decision on selecting the food and beverage
outlets. This report will also highlight the various strategies that are used by restaurants to attract huge customer base.
1. Explain different types of businesses in food and beverage industries
There are many types of businesses in the food and beverage industry. Food and beverage industries are the biggest part of the
service industry. Food and beverages sector includes the business engaged in preparing customer order's snacks, meals, beverages
etc for immediate consumption or home delivery (Davis, Lockwood and Pantelidis, 2018). Businesses in food and beverage
industry-
RESTAURANT
Restaurant is the main business in food and beverages industry. Restaurant has a primary purpose to provides their visitors
excellent food and refreshments facility. A restaurant is great business which prepares and provides food and beverages to their
customer. Food and beverages serves in exchange for money. Generally, Foods are served and consumed on the premises but
Many restaurants are provides food delivery or take out services also. The basic purpose of restaurant is to offer food and drink.
Restaurant only focus on great customer services because they know customers are main pillars of restaurant. Restaurant's major
aim to maintain high quality of food and satisfy their customers (Dopson and Hayes, 2015). It has also another goal of employee
development and manage their behaviour. Restaurant offers a wide variety of cuisines in breakfast, lunch, dinner.
.
.
Canteen
It is a small cafeteria. Canteen is a small store in factory, summer camp, colleges and school, where refreshments, snacks or drinks are served. A
place in camp or military base. A canteen is like a little and convenience store where a food and personal items sells at a lower than general price.
Canteen in a factory, where workers or labours can enjoy refreshment facility and eat various types of eateries. It is also known as social hub or
recreation centre. The main aim of canteen is to provide quick services of food, snacks or refreshments to students, workers or employees.
Cafeteria
Cafeteria is a restaurant where people serve themselves from a food serving area. It is restaurant where customers collect food and beverage service
counter after paying their bill. Cafeteria may located in colleges, hospitals, amusement parks, department stores, factories, military bases, office
buildings and residence halls. It is a main business in food and beverage industry. Cafeteria is also known as self-service restaurant and people
choose variety of food and drinks from open-counter.

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FACTSHEET 2
REFERENCES
Books and Journals
Explain the rating system nationally and internationally for food and beverages
industry .
There are a several rating systems that are used in food and drink industry nationally and internationally. The various food and
beverages industries cooperate when it comes to Rating and this can help customers directly or indirectly. Rating system helps
the customers to evaluate hotels, restaurants, canteen or cafeterias in nationally or worldwide (Gibson and Parkman, 2018). It
can classify the hotel, restaurants according to its services quality, staff behaviour, cleanliness etc. rating system is used by
various hotels, restaurants, bar or cafe to receive rate itself. There are five star system. One star is the worst score and five star
is the biggest rating. It is very useful for organization to know its performances (El Demerdash, 2017).
If the restaurant have One star rating than it means an organization is not attractive and provides only basic services, but it
doesn't mean that the organization has poor quality service or dirty place. These type of hotel or restaurant can meet the all
current requirements of customers. Two star rating restaurants are affordable as compared to higher rating restaurants. These
restaurants meet all the quality for hospitality, cleanliness, maintenance and delivery of services according to level of two star.
Three star hotels and restaurants are worth visited places and also they offer quality service and unique amenities. Wi-Fi access
is available in dining areas and provides best of their services. Four star hotels or restaurants have extraordinary comfort and
serves upscale quality products.
Professional management skill in a food and beverage organization
In an every food and beverage organizations various management skill are required for sustainable growth. Restaurant
Nathan Outlaw's manager conducts many activities for a proper management of food and drink. They plan, manages, controls
and forecasts the orders of raw materials for a hospitality organization. They also manage the accounts and finance related
activities of purchasing food and beverages. He also controls ordering, transporting and sourcing process of food and beverage.
There are many professional food and beverage management skill are required in an organization, such as, an organization's
manager have excellent written and verbal communication skills because its really necessary for clear or understandable
communication with customers. Company's managers should have to possess proper budgeting and forecasting skills, that is
very essential for the excellent budget planning of purchasing food and drink for restaurant or hotel. They also have an ability
of work well with their staff for work efficiency.
'Proper management system of inventory' is the major skill that are required in food and beverage organization.
Inventory management system helps in control the raw materials of food and drink. It can provide best processing system for
'work in progress' material and manage all inventory in stock. Excellently plan and execution of food and beverage orders is
very necessary for the proper management in organization. These businesses should have to develop the skill of solving
customer's complaints patiently. Organization should have to regularly check the food and drink supplies and consistently
place orders when needed. Food and beverage company also have to manage the order's track and shipments. The most
important skill required in food and beverage businesses is to comply with all food, safety, health and security standards.
Organization should also have to make sure that all customers get food and drink that meet or exceed their desires or
expectations (Mohammad, 2017). Company's manager should have to maintain all the purchase food and stock perfectly.
Manager should have to make sure that all the staff in an organisation is trained on perfect food preparation, secured
techniques and also health or safety standards. Food and beverage company should plan the restaurant menu according to
public demand on that area and also decided the cost accordingly. Organizations also have to provide the planning of special
events or other.
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