ANZ Develops Principles Australia Report 2022

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Full Name
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Executive summary
The Australia and New Zealand bank group is a large financial institution with branches
in various countries such as the US and various countries in Asia. In the report, the focus will be
on the services of corporate social responsibility that the bank engages in. Additionally, the
report will discuss how ANZ develops principles of code of conduct that ensure the employees
and contractors professionally practice ethical business. The focus will also be on the external
environmental factors affecting the operating environment of ANZ. This will be done through
PESTLE and Porter’s five forces analysis. The internal environment will also be discussed using
the VRIO framework of the resource-based view model. Finally, the report will address the
leadership strategy of the CEO of the bank and how this has impacted the success of the bank.

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Table of Contents
Executive summary.................................................................................................... 1
Introduction................................................................................................................ 3
Corporate social responsibility and Business ethics...................................................3
Corporate social responsibility of ANZ.....................................................................3
Business ethics........................................................................................................ 4
Environmental analysis of ANZ Bank..........................................................................5
PESTLE analysis....................................................................................................... 5
Porter’s five forces of ANZ....................................................................................... 7
Main opportunities and threats................................................................................... 8
Internal environment.................................................................................................. 9
Resource-based view model....................................................................................9
Strength and weakness............................................................................................ 10
Strategic leadership of ANZ bank............................................................................. 10
Conclusion................................................................................................................ 11
References............................................................................................................... 12

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Introduction
Australia and New Zealand Banking Group or commonly known as ANZ is among the
five largest company in Australia and also a renown international banking and financial services
group. The bank also holds the top financial institution position in New Zealand, after it acquired
The National bank of New Zealand in the year 2003. ANZ employs over 30,000 people and has
over 1.190 branches worldwide, in countries such as Australia, New Zealand, United Kingdom,
Asia, and the USA. The bank has a customer base of about five million customers and boasts of
259 Australian dollars in assets. This report will focus on certain elements regarding ANZ bank
such as its participation in Corporate Social Responsibility programs and the ethical practices
that are associated with the bank. Additionally, the report will investigate the external
environmental factors affecting ANZ by carrying out a comprehensive PESTLE analysis and
Porter’s five forces analysis to determine the opportunities and threats of this external
environment. Furthermore, the report will investigate the strength and weakness of the bank
through the resource-based Model. Finally, there will be an outlook on the strategic leadership
framework of the bank by analyzing how the bank CEO(s) have carried out their leadership and
how this has affected the operations of the bank and contributed to its success.
Corporate social responsibility and Business ethics.
Corporate social responsibility of ANZ
Among the common Corporate Social Responsibility (CSR) practices that are engaged by
ANZ bank include supporting the communities in Australia during tough times. The bank
engages in relief measures that aim at assisting farmers and the communities that are most
affected by drought. In the 2019 financial year, the bank donated about five hundred thousand
Australian dollars to the Financial counseling Australia and a similar amount of money to the
Foundation for Rural and regional renewal (FRRR) 4. Most of the stakeholders and beneficiaries

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of these programs are the farmers who get grants through the program known as Seeds of
Renewal Grants. Another program that is in partnership with ANZ bank is the Tackling Tough
Times Together that assist in supporting leadership development, building capacity and
capabilities in the communities, and stimulating cash flow and economic activities within the
communities 4. Additionally, there is a back to School program that supports the marginalized
communities in Australia by providing 50 Australian Dollars to the needy student to help with
the purchasing of essential school supplies 12. However, the main focus of ANZ bank is on the
agriculture sector with the bank dedicating its resources in assisting the farmers in the drought-
stricken part of Australia. Some of the packages that the bank offers to the farmers are; giving
the farmers discounted loans and suspending loan repayments for three months for the farmers.
Business ethics
The business ethic of ANZ is best captured in the organization’s Code of Conduct that
highlights how the bank engages with its employees as well as its customers. The code of
conduct requires that all the employees and the contractors engage in training annually, to gain
requisite skills in handling of customers. Each of the employees has the mandate to prevent,
detect and report conduct that intervenes in the stipulated principles of ANZ bank. This includes
a policy under the Whistleblower that mandate the employees, contractors, and auditors, both
internal and external, to raise an alarm concerning suspected contraventions of the legal and
ethical standards that are set by ANZ group 6. The whistleblowers should feel free to report such
matters without harboring any fear of repercussions. ANZ banks ensure it thoroughly
investigates any such allegations and takes the necessary disciplinary action in situations
whereby the allegations have been substantiated.