Food Safety Management

This report discusses the importance of food safety management in the food service industry. It examines different food supply chain approaches and principles of effective procurement and sourcing processes. The report also explores the application of analytical tools for effective management strategies and discusses different management practices that support successful business operations. It also highlights ethical practices in the food service industry and provides recommendations for improvement. The report is based on the case of Whitbread, a British multinational hotel and restaurant.

Food Safety
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Examine a range of different food supply chain approaches within the food service
industry...................................................................................................................................3
P2 Principles of effective procurement and sourcing processes for a food service operation5
TASK 2............................................................................................................................................6
P3 Application of different analytical tools to support effective management strategies......6
TASK 2............................................................................................................................................8
P4. Different management practices that support successful business operations.................8
TASK 3............................................................................................................................................9
P5. Ethical practices in a specific food service organisation and the impact of these practices
on overall business success....................................................................................................9
TASK 4..........................................................................................................................................10
P6. Covered in PPT..............................................................................................................10
P7. Covered in PPT..............................................................................................................10
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
Food safety management is a technique by which safety of food is ensured. It is a certified
act which makes sure that manufacturing of food is good which is clean and hygienic. Food
safety and hygiene is currently in demand in food industry. Therefore, the entrepreneurs and
restaurants that offer food services need to make sure that they provide proper and hazardless
food services in order to sustain the competitive advantage of market. This report is in the
context of Whitbread which is a British multinational hotel and restaurant headquartered in
Bedfordshire, UK. It was founded in 1742 and became the largest brewery by 1780s. This report
s going to focus on the examination of various food supply chain approaches and the principles
of effective procurement for a food service operations. It includes the assessment of the
application of various analytical techniques in order to support effective management strategies.
Moreover, evaluates the various management practices to support the successful business
operations in food services. Discussion is also done for the ethical practices and also provides the
recommendation in order to improve the performance.
TASK 1
P1. Examine a range of different food supply chain approaches within the food service industry
Food supply chain is an approach which is useful in determining the efficiency and
effectiveness in order to attract more and more customers at their restaurant. This industry offers
various food services and activities which ensures the quality and effectiveness of offered food
product to their respective customers (Ovca and et. al., 2018). In addition to this, it is useful in
finding out the food preparation process with appropriate quality and maintenance of food
standards. For, Whitbread it s essential for them to have appropriate and effective supply chain
which is helpful in providing qualitative food services to their potential customers. In this
industry, quality, hygiene and clean is the primary factors which is helpful in gaining the
competitive edge of business environment. There are various approaches which is helpful in
availing the food services industry and some of them are discussed below:
Fine Dining: It is very effective and efficient manner of serving food to their potential
customers. For this, Whitbread offer different kinds of menu which involve various food items
which are related to Chinese, Mexican and Italian. In the context of this report, fine dining is

most appropriate as it helps in attracting more customers and creates profitability and
sustainability in the market of UK because they offer good quality services for their potential
customers. It explains the whole menu without any notes and the staff as well. The employees of
Whitbread are well trained and experienced which helps in providing better and satisfactory food
services to their respective customer base. Various mannered services in fine dining involve
holding the chair for women and escorting patrons to the restroom.
Pop up Food Services: It is a type of temporary food services which can be operate from
anywhere such as home, factory restaurant and many more (Panghal and et. al., 2018). These are
the food services which is offered by restaurants during the time of occasions and customers also
enjoy these services as they offer something innovative and new in the market which is unusual
from their regular food. The good part of this service is that they can be open and close at
anytime and anywhere. In the context of Whitbread, it provide various kinds of food to its
customers and also provide this service for those customers who cannot come at their restaurant
like food truck as it helps in providing new opportunities for their chef to show their talent in the
food industry and helps in developing the customer base.
Conference and Events: Food and service industry plays a crucial role in the events and
conferences in order to provide services to their respective customers as it helps in building their
image in front of the world. These events are organised by the hotels and restaurants and also
managed by the event management companies which is helpful in addressing the best services
provided to their potential customers. Despite of this, in conferences event supply chain
management is helpful in timely arrival of food and services and also ensure about the pickups
and delivery of food products on time. The supply chain also allows the event manager to take
follow up of the orders and price in a well defined way.
Theme Food Service: Theme food services are those kind of services which depends o
the needs, demand, choice and preferences of their respective customers. This service is become
most common in the world as many restaurants and food offered industries provide tailor made
and specific products at their outlets which is helpful in attracting more and more customers on
the basis of theme. Moreover, it is analysed that restaurants who offer theme services on the
demand of their customers are earning more and more profit as compared to their competitors.
Therefore, Whitbread also offer theme products on the requirement of their respective customers.

P2 Principles of effective procurement and sourcing processes for a food service operation
Procurement is the systematic process which helps in ensuring the buying of products and
services to their respective customers (James and Zikankuba, 2018). Its main objective is to
identify and satisfy the requirements and demand of their customers in an appropriate way. There
are various principles which are discussed below in order to explain this process:
Supplier Credibility Checks: It is the process which helps the organisation in order to
gain the trust and faith of their suppliers. In order to develop the credibility in front of suppliers,
it is essential for an organisation to have their good and healthy image in the market. Therefore,
for Whitbread it is important for them to evaluate the appropriate and suitable credibility of
suppliers and also in front of customers who involve quality, services and their healthy relations
with other restaurants and these factors is more important and followed by various restaurants in
order to offer good quality services to their potential customers.
Approved Suppliers List: It is essential for the restaurants to maintain the proper list of
suppliers which is helpful in offering good quality services to their customers. In the context of
Whitbread, it is significant for them to identify and choose the trustworthy supplier which is
capable enough in order to provide demanded food items on time. Therefore, the management
should make sure that different suppliers are managed in an effective way which can easily fulfil
their demand.
Value of Money: The value of money refers to those products and services which are
provided to the customers in exchange of money. In the context of Whitbread, they ensures that
they provide their services to their respective customers at lower cost as because of this
customers get attracted and think that restaurant values the money (Manning, 2018). They should
be fair and use ethical practices in the context of delivering the food services to their potential
customers. Therefore, it is important for the management to offer value for money services
which help in developing good reputation and brand image in the market.
After sales services and warrantee: It is the primary element which is helpful in their
expansion of market. Restaurants must offer after sales and warrantee services which helps in
attaining the sales, profitability, generating revenues and success in the market. In the terms of
Whitbread, it is important for their manager to provide after sales services like responding to
customers 24*7 and provide solution regarding their queries.

Food supply chain is important aspect in food sector to gain profitability and expansion.
Effective supply chain helps firm to offer best quality services in the effectively manner to the
end users. Along with this it help in company to minimize the cost and as well as help customers
to avail services at affordable prices.
TASK 2
P3 Application of different analytical tools to support effective management strategies
SWOT Analysis: This is a process where organisation figures out their strengths and
weakness, opportunities as well as threat in the market (Nouaimeh and et. al., 2018). Most of the
company use SWOT in order to analyse and determine their current position in the market. Here,
is the explanation of SWOT in detail manner.
Strengths Weaknesses
Staff which is work in Whitbread are more
experienced, skilled and well trained in terms
of their services which are provided by them.
They also provide quality products and
services and have different food items for their
respective customers.
The services of Whitbread is little bit slow and
somehow for this they might charge extra
prices in comparison to their competitors in the
business environment.
Opportunities Threats
By considering the benefits of current trends of
restaurants as it helps them in increasing their
sales and profitability by offering various types
of food services which include organic food
such as salad.
The major threat to the organisation is their
rivals who also provide same services in the
market in order to attract and gain more
customers.
Porters 4 Corners: It is a framework which is helpful in analysing the various strategies
of their competitors and their purpose and objective in market. This model was given by the
Michael porters which help in ensuring and clearly defining the goals in order to survive in the
industry. Further this model is explained in a detail manner down below:

Drivers: This is the primary step in which restaurants identify their overall goals and
objectives and work regularly in order to achieve them. The drivers help them in analysing that
the entity is satisfied with their actual performance or they want something more or any
modification in their services which helps them to improve their offerings (Ovca and et. al.,
2018). In the context of Whitbread, its staff must conduct appropriate research and understand
the view point, taste, need and demand of their respective customers in order to eliminate the
theft and uncertainty. Furthermore, these drivers help in identifying the aims and objectives
which are helpful in fulfilling the desired goal in limited time period.
Management Assumptions: This is the second stage in which restaurants analyse the
completion in the market and their competitors also which is helpful in their future strategies to
overcome the challenges. It is helpful for Whitbread in order to gain more and more customers in
short period of time. Managers must include in research activities in order to make blueprint or
overall assumption of various factors such as supply chain, operational activities in defined
manner. The assumption of management include the future plans and strategies of Whitbread
which is helpful for their staff as well as managers also on order to make sure about their job
roles on which individuals should perform their activities.
Strategy: This is the third stage where plans are defined as how to overcome and reduce
the various challenges which are present in the market. In the context of Whitbread, they
generally identify the difference between the strategies and actions which are taken in order to
determine the position of an organisation. Whitbread should develop appropriate and effective
strategy against their competitors such as providing on time services with quality which is
helpful in gaining large market segment.
Capabilities: It is important for every restaurant to know their advantages and
disadvantages which is helpful in understanding the actual competencies of food and service
industry (Panghal and et. al., 2018). For the restaurant like Whitbread, managers are requires to
have capable staff in order to improve their performance effectively and efficiently. This will
help them to diversify their offered services in the various sectors.

TASK 2
P4. Different management practices that support successful business operations
There are some different kinds of administration practising which are utilised in food
services sector are given as follows (Fritsche, 2018). For this the management of WhitBread
restaurant use Belbin team roles model which is defined as below:
Action oriented role- It is essential for respective company to be more action affiliated
which consist the particular task and job role that are completed by the management of the firm
through employees in set time period. Moreover, it enable employees to be more concentrated on
the goals and objectives of the company use their skills and knowledge for the growth and
success of the company.
People oriented role- The respective restaurant make sure that the workers take the
benefits form the company which are offered by the company regarding their effective
performance. The administrator of the company is responsible to provide these all benefits to the
employees in monitory term and others so that they can feel motivated and work as per the
organisations growth and development.
Through oriented role- It is the final stage where analysis is done on each topic and
which enable in searching the flaw and make modifications in the products and services of the
company when there is any requirement. It help the company to organise business actions in
efficient manner which assist in attau8ining the goals and objectives of the company. In addition
to this, it provide affirmative workplace to employees where they can utilise their skills and work
in effective manner. It help in bushiness success and getting attention of individuals regarding
the form and its products which are provided by it.
Property and resource maintenance process
It include as the essential practices which enable in support and also administrating the
successful business actions in fool affiliated sector and industry. They are separated in to two
categories and mentioned below:
Staffing and roles in maintenance- It is important to administrate the work and task in
structure way and manner which help in smooth running of the company. WhitBread restaurant
manager try delegation structure in the company which improve sense of responsibility in the
minds of workers to perform task effectively (James and Zikankuba, 2018). It assist in attaining

the bbusienss goals and obejcti9vges which are set and established by the management of the in
effective manner.
Food service facilities to maintain- In WhitBread restaurant, the food quality and
services is offered by the management of the company are better quality and healthy or at utmost
priority (Ha, Shakur and Do, 2019). It help the company to build a effective or good brand
image in customer's perception and grow the business by maximise the customer base.
To administrate successfully business actions and activities, it is crucial for the
management of the company to maintain the appearance and quality of the products good so that
number of customer attract towards them. It help in maintaining the healthy and hygienic food
which help in business growth and attaining the success to the business at large level. The
respective company can maintain its success by offering clean and healthy services. It help the
company to gain competitive advantages form the competitive market environment. It also help
in maximizing the market share and profit ratio of the company.
TASK 3
P5. Ethical practices in a specific food service organisation and the impact of these practices on
overall business success
In current prospect, company have to demeanour cultural practice within the company. In
these days number of firms involve CSR action in context of having some ethical responsibilities
which enable in processing goodwill at marketplace. This help in generating sense of obligation
in employees and help in getting attention of potential clients. In corporate social responsibility
actions in respective industry consist effective hygiene and effective material use for marketing
of the goods and services. It enables in keeping goodwill in target audiences minds. Apart form
it, it also help in maximizing the market value of the firm because customers are more sensitive
in context of organisation image. There are some corporate social responsibilities which are
defined as below:
Demeanour fair trade- it is crucial for the company to demeanour right trade because
immoral practices proceeds regrading downfall. Fair class practices consider providing effective
quality services and also locomote the rule and policies in order to food administration (Nayak
and Taylor, 2018).

Manufacture organic material- It indicates to the techniques that offer healthy and safe
environment to the company by offering good quality products which help in providing
satisfaction to their target audiences needs (Vasanthi and Bhat, 2018. The restaurant WhitBread
must neglect the single usage of plastic in maintaining the atmosphere efficiently.
Enhances the chance of staff retention-when the company make usage of corporate
social responsibility acts , they offer option to workers to carry on with the company till long
period of time. It is an essential element which every company must apply as employees are
monitor as the essential assets for the firm.
Enhance brand strength- To improve the brand strength, it is crucial for the respective
firm to offer quality products and services to their clients. In addition to it is essential foe the
firm that it must consider the employees working style and way in ethical manner which help in
enhancing the brand image of the organisation.
Regarding food and services of the company must use ethical practices which enable in
business expansion in well organised way. There are several kinds of cultural practices like CSR
actions and managing the hygiene which consider within ethical practices. In order to it,
restaurant must charge fair price for there services which they are offering to consumers. It has
been found out that CSR acts consume more time and also enable in maximize the cost foe the
company which affect the price of the service which are proving by the company.
TASK 4
P6. Covered in PPT
P7. Covered in PPT
CONCLUSION
From the above information, information it can be analysed that food safety is an
essential aspect because by maintain safety and security regarding food products the
management of the company can minimise and reduce the illness and issues which are generated
in health. Food safety management system is effective tool because they are help in producing
quality food products. In addition to it, the organisation can prefer to those suppliers which help
in offering quality and pure raw material and ingredients to producing food products.

REFERENCES
Books & Journals
Nouaimeh and et. al., 2018. Measuring and improving food safety culture in a large catering
company: a case study. Worldwide Hospitality and Tourism Themes. 10(3). pp.358-368.
Ovca and et. al., 2018. Food safety knowledge and attitudes among future professional food
handlers. Food Control. 84. pp.345-353.
Panghal and et. al., 2018. Role of Food Safety Management Systems in safe food production: A
review. Journal of food safety. 38(4). p.e12464.
Vasanthi, S.I.R.U.G.U.R.I. and Bhat, R.V., 2018. Management of food safety risks in
India. Proceedings of the Indian National Science Academy. 84(4). pp.937-943.
Wallace, C.A., Sperber, W.H. and Mortimore, S.E., 2018. Food safety for the 21st century:
Managing HACCP and food safety throughout the global supply chain. John Wiley &
Sons.Ha, T.M., Shakur, S. and Do, K.H.P., 2019. Consumer concern about food safety in
Hanoi, Vietnam. Food control. 98. pp.238-244.
Jagadeesan and et. al., 2018. The use of next generation sequencing for improving food safety:
Translation into practice. Food microbiology.
James, A. and Zikankuba, V.L., 2018. Mycotoxins contamination in maize alarms food safety in
sub-Sahara Africa. Food control. 90. pp.372-381.
Korada and et. al., 2018. A critical appraisal of different food safety and quality management
tools to accomplish food safety. In Food Safety and Preservation (pp. 1-12). Academic
Press.
Manning, L., 2018. The value of food safety culture to the hospitality industry. Worldwide
Hospitality and Tourism Theme. 10(3). pp.284-296.
Manning, L., 2018. Triangulation: effective verification of food safety and quality management
systems and associated organisational culture. Worldwide Hospitality and Tourism
Themes. 10(3). pp.297-312.